Hello Ombi,

We appreciate your prompt response.

Please try to add this code in the settings of the element https://prnt.sc/i0z2eLYJOase (Single Product Builder via Elementor) –

selector .swiper-vertical-images .vertical-thumbnails-wrapper li, 
selector .swiper-vertical-images .vertical-thumbnails-wrapper {
    width: 80px !important;
}

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We understand that you are currently utilizing third-party plugins for filters. We kindly suggest reaching out directly to the plugin’s support team for specialized assistance.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Should you require personalized customization services, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. This will allow you to engage directly with our technical team.
Please note that customization services are subject to additional charges. The exact amount will be determined after a detailed review of your request.

Additionally, we offer our own swatches functionality, which may negate the need for additional plugins. You can view more about this feature here: https://youtu.be/LgzC4iK-j6A?feature=shared

Best Regards,
8Theme’s Team

Hello Ombi,

Thank you for reaching out to us with your request.

We can’t check the site you provided – https://prnt.sc/Prf6sc3COfEC Please provide some screenshots of the desired result.

Additionally, provide temporary wp-admin access to your site. We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Davec,

We appreciate your prompt response.

We’ve disabled 3rd-party plugins and imported demo content.
You can activate plugins now one by one, but do not activate unrequired plugins (read plugin description) because every additional plugin slows down the site a bit.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello Upphaar,

Thank you for reaching out to us with your request.

Please provide temporary wp-admin and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello Hafunerix,

Thank you for reaching out to us with your query regarding the behavior of the accordion tabs on your product page.

Please provide temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your request.

Such additional customization is outside the scope of our basic support.

Should you require personalized customization services, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. This will allow you to engage directly with our technical team.
Please note that customization services are subject to additional charges. The exact amount will be determined after a detailed review of your request.

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response, but we can’t log in. Please check the credentials and provide the correct access.

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, please use the Private Content area.
We’ve edited your message and moved wp-admin access into the Private Content area.

Best Regards,
8Theme’s Team

Hello Birdlife,

Thank you for reaching out and sharing your concerns with us. We appreciate your continued support in choosing our themes for your projects.

1/ Regarding the mobile website speed issue, we understand how crucial loading times are for maintaining a good user experience. To assist you better, could you please provide us with temporary wp-admin and FTP access? This will allow us to perform a detailed analysis and offer specific optimizations that could improve the speed on mobile devices.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

2/ https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/

3/ “WooCommerce has detected that some of your active plugins are incompatible with currently enabled WooCommerce features. Please review the details” – The notification regarding incompatibility between your active plugins and WooCommerce features is unrelated to our theme. It is a compatibility issue among the plugins. The full message should specify which WooCommerce feature needs to be disabled to ensure compatibility. We recommend reviewing the details provided in the notification to address this issue.

We look forward to your response with the necessary access details so we can proceed with the optimizations. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello Crispy123,

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Mishka,

Thank you for reaching out to us

Please read this article – https://www.8theme.com/documentation/xstore/troubleshooting/theme-is-missing-the-style-css-stylesheet-error/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us. We understand that you are experiencing difficulties with adjusting your logo size to fit properly on both desktop and mobile views.

To assist you better, the standard size for a desktop logo is typically around 250 x 150 pixels, while for mobile devices, a logo size of 150 x 100 pixels is commonly used. These dimensions can vary.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Davec,

Thank you for reaching out to us with your concern.

Could you please provide temporary wp-admin access? We will re-import demo content for you to see the reason for the problem.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello Elhadj07,

Deleted from posts on our support forum.
Google needs some time to update results.

Best Regards,
8Theme’s Team

Hello Plethora,

We kindly request that you provide us with a detailed explanation accompanied by screenshots.

Best Regards,
8Theme’s Team