Hello, ej820,

Thank you for reaching out to us.

Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.
Navigate to Elementor > Tools > Regenerate CSS & Data.

Do you use a cache plugin? Please test how it works when this plugin is disabled.

Best Regards,
8Theme’s Team

Hello, leduy500,

Here is a screenshot of Rankmath plugin settings for the Home page on your site https://prnt.sc/Y_WBrzxhkkAs As we can see, you did not add the Canonical URL yet.

Best Regards,
8Theme’s Team

Hello Ramez,

Thank you for reaching out to us. We’re sorry to hear that you’re experiencing issues with downloading the demo themes. To assist you better, could you please provide us with more details about the specific issues you are encountering?

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, MEXESS,

Regenerate Thumbnails should be done using a plugin after making changes to WooCommerce settings for product images. This is not a part of our theme functionality.

Best Regards,
8Theme’s Team

Hello, MEXESS,

Thank you for reaching out to us with your concern.

Please read these articles https://woocommerce.com/document/fixing-blurry-product-images/ https://www.8theme.com/documentation/xstore/woocommerce/product-images/ , and set 391px width for product thumbnails.
After these changes, you need to Regenerate Thumbnails to apply them! You can use Regenerate thumbnails plugin to do this.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concern.

Please try to use code from this topic – https://www.8theme.com/topic/xstore-badges-new-label-range-limit-does-not-work/#post-342723

Kind Regards,
8theme team

Hello,

Thank you for reaching out to us with your concerns. We understand that you are experiencing issues with translating some strings into Ukrainian, as well as needing assistance with modifying the checkout process on your website.

To address the translation issue, Please edit the Checkout page using Elementor – https://prnt.sc/i0R-JYQNufNS
https://www.8theme.com/documentation/documentation/xstore-builders/xstore-checkout-page-builder-with-elementor/

Payment methods and shipping are WooCommerce plugin settings, not our theme settings. So, please, address your question to WooCommerce plugin support -https://wordpress.org/support/plugin/woocommerce/

Header Builder > Cart element settings > https://prnt.sc/BlcuSUjHSBmL (you have 2 templates for headers, so do not forget to edit them both).

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello Carlyliczyk,

Thank you for reaching out to us.

Could you please provide the URL of the page and some screenshots related to your inquiry? This will help us assist you more effectively.

Best Regards,
8Theme’s Team

Hello,

Thank you for contacting us and for using XStore.

We are pleased to hear that you have found the necessary resources to translate the desired lines. Multilingual plugins should indeed allow you to translate texts from the Theme Options.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello, Nicolo,

Thank you for reaching out to us.

We regret to inform you that we were unable to locate the video file mentioned in your message. Could you please provide it at your earliest convenience?

Best Regards,
8Theme’s Team

Hello Kamaldeen,

Thank you for reaching out to us.

Please be aware that website speed optimization falls outside the standard scope of support services we offer. For more details on what our support entails, please refer to the Envato privacy policy: https://themeforest.net/page/item_support_policy.

We suggest you to take a look at these articles to improve the speed of your website:
– https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/
– https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Should you require personalized customization services, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. This will allow you to engage directly with our technical team.

Please note that customization services are subject to additional charges. The exact amount will be determined after a detailed review of your request.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team.

Hello ej820,

Thank you for reaching out to us with your concern.

Please read this article – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/
We kindly request that you navigate to Elementor > Settings > Features > Flexbox Container > change the value to “Active”, and try to import prebuild templates after that.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your request.

Please read this article – https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/ , and check this demonstration – https://xstore.8theme.com/elementor

Should you need further customization beyond the standard options provided, please feel free to submit a request through our customization panel at https://www.8theme.com/account/#etheme_customization_panel This will allow you to engage directly with our technical team.
Please note that customization services are subject to additional charges. The exact amount will be determined after a detailed review of your request.

Best Regards,
8Theme’s Team

Dear @Aulakh, Sam,

We recommend that you disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the problem.

If this doesn’t help, please provide us with FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello Trendraani,

Thank you for reaching out to us with your query. To automatically apply a 20% discount to a customer’s first order upon creating a new account on your WooCommerce store, you can follow these steps:

1. **Install and Activate a Plugin**: First, you will need to install a plugin that allows for automatic discounts. You can ask WooCommerce support https://wordpress.org/support/plugin/woocommerce/ , or try to use “WooCommerce Auto Added Coupons” or a similar plugin that supports this functionality.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.
Should you require personalized customization services, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. This will allow you to engage directly with our technical team.
Please note that customization services are subject to additional charges. The exact amount will be determined after a detailed review of your request.

2. **Set Up the Coupon**: Once the plugin is installed, go to WooCommerce > Coupons and create a new coupon. Set the discount type to “Percentage Discount” and specify 20% in the coupon amount field.

3. **Configure Coupon Settings**: In the coupon settings, you can specify that this coupon is for “New Users Only”. This ensures that the coupon is automatically applied to the first purchase of newly registered customers.

4. **Test the Coupon**: Before going live, test the coupon by creating a new account and proceeding to checkout to ensure that the discount is applied correctly.

We hope this information is helpful.

Best Regards,
8Theme’s Team