Hello,

Thank you for reaching out to us. We understand that you are experiencing difficulties with adjusting your logo size to fit properly on both desktop and mobile views.

To assist you better, the standard size for a desktop logo is typically around 250 x 150 pixels, while for mobile devices, a logo size of 150 x 100 pixels is commonly used. These dimensions can vary.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Davec,

Thank you for reaching out to us with your concern.

Could you please provide temporary wp-admin access? We will re-import demo content for you to see the reason for the problem.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello Elhadj07,

Deleted from posts on our support forum.
Google needs some time to update results.

Best Regards,
8Theme’s Team

Hello Plethora,

We kindly request that you provide us with a detailed explanation accompanied by screenshots.

Best Regards,
8Theme’s Team

Hello, TSpinde,

Thank you for reaching out to us.

We’ve added a Newsletter element https://prnt.sc/wOS0Re4X1tzU to the header content area. Please clear cache and check the result – https://prnt.sc/eFvtbCLaJH2l

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello Elhadj07,

Thank you for reaching out to us.

Please provide URLs of pages from your screenshots.

Best Regards,
8Theme’s Team

Hello iRockPod,

Thank you for reaching out to us.

We kindly request that you assign the administrator role to the user details you have provided. Additionally, please grant us FTP access to facilitate our operations.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello Daniel,

Thank you for reaching out to us.

We kindly request that you navigate to Elementor > Settings > Features > Flexbox Container > change the value to “Active”, and try to import prebuild templates after that.

Best Regards,
8Theme’s Team

Hello Crispy123,

Please test how it works with the Storefront theme and let us know the results of this test.

Best Regards,
8Theme’s Team

Dear @Aulakh, Sam,

You’re welcome!

A custom font can be downloaded from – https://fonts.google.com/selection and uploaded via XStore > Custom font.
Please, make sure that you upload font formats that are supported by all the browsers – https://prnt.sc/VwyOkZ9iU5Mv

We hope this information is helpful.

Warm Regards,
The 8Theme Team

Hello TheOne,

Thank you for reaching out to us.

1/ We suggest activating another theme, specifically the Storefront (default WooCommerce theme), which can be found under Appearance > Themes in your dashboard. This test should help determine if the issues persist irrespective of the theme used.

2/ We recommend that you disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the problem.

3/ Your web-site redirects could be caused by your server configuration settings and then should be asked your hosting provider.

Best Regards,
8Theme’s Team

Dear @Aulakh, Sam,

We hope this message finds you well. We are pleased to confirm that you will be able to read your old posts.

Warm Regards,
The 8Theme Team

Hello Aziz,

Thank you for reaching out to us.

Please click on menu item settings – https://prnt.sc/iLbhBUa7vYLw and watch this video – https://youtu.be/JiI6qDaVtY4?feature=shared
Read more – https://www.8theme.com/documentation/xstore/menu-set-up/mega-menu/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello TSpinde,

Thank you for reaching out to us with your query.

To display more than 9 sale products on your page, you can adjust the limit directly in the [sale_products] shortcode by specifying the “limit” attribute. For example, if you wish to display 20 products, you should modify your shortcode to look like this: [sale_products limit="20"].

Please replace “20” with the number of products you wish to display. If you encounter any issues or require further assistance, feel free to contact us.

Best Regards,
8Theme’s Team

Hello Oliver,

Thank you for reaching out to us.

XStore provides the option of 1 live site licensing and 2 staging site licensing for testing purposes per purchase code. Read more – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

Should you have any inquiries regarding content migration, we recommend reaching out to your hosting provider for assistance. Typically, hosting support teams are equipped to handle such requests, as site migration does not pertain directly to the theme itself. We do not have specific guidance on this matter, though some of our clients have successfully used the Duplicator plugin for similar purposes.

After completing the migration, please navigate to the XStore welcome panel, select ‘unregister theme’, and then enter your purchase code to register it again. This step is crucial to update the activation information.

We appreciate your cooperation and are here to support you should you have any further questions.

Best Regards,
8Theme’s Team