Forum Replies Created

Viewing 30 posts - 4,951 through 4,980 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 18, 2024 at 07:30

    Hello,

    Thank you for reaching out to us. We understand that you are experiencing difficulties with adjusting your logo size to fit properly on both desktop and mobile views.

    To assist you better, the standard size for a desktop logo is typically around 250 x 150 pixels, while for mobile devices, a logo size of 150 x 100 pixels is commonly used. These dimensions can vary.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 18, 2024 at 07:28

    Hello LUKITA,

    Thank you for reaching out to us with your concern.

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 18, 2024 at 07:27

    Hello, Davec,

    Thank you for reaching out to us with your concern.

    Could you please provide temporary wp-admin access? We will re-import demo content for you to see the reason for the problem.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 18, 2024 at 07:25

    Hello,

    Thank you for reaching out to us.

    Theme Options > Footer > Back To Top Button.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 18, 2024 at 07:02

    Hello Elhadj07,

    Deleted from posts on our support forum.
    Google needs some time to update results.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 18, 2024 at 06:57

    Hello Albaghlisponge,

    Thank you for reaching out to us.

    We have reviewed the issue regarding your cropped images and determined that it is related to the settings within the WooCommerce plugin. To address this, we recommend referring to the following resources which provide detailed guidance on resolving image cropping issues: https://docs.woocommerce.com/document/fixing-blurry-product-images/ https://www.8theme.com/documentation/xstore/woocommerce/product-images/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2024 at 15:27

    Hello Plethora,

    We kindly request that you provide us with a detailed explanation accompanied by screenshots.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2024 at 15:26

    Hello DashDoor,

    Thank you for reaching out to us.

    Private Content.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2024 at 15:19

    Hello, TSpinde,

    Thank you for reaching out to us.

    We’ve added a Newsletter element https://prnt.sc/wOS0Re4X1tzU to the header content area. Please clear cache and check the result – https://prnt.sc/eFvtbCLaJH2l

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2024 at 15:16

    Hello Jon,

    Thank you for reaching out to us with your query.

    Could you please provide an example?

    Your site is under maintenance mode, so we can’t check its current settings. Please provide temporary wp-admin access also.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2024 at 12:26

    Hello Elhadj07,

    Thank you for reaching out to us.

    Please provide URLs of pages from your screenshots.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2024 at 12:22
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2024 at 12:22

    Hello iRockPod,

    Thank you for reaching out to us.

    We kindly request that you assign the administrator role to the user details you have provided. Additionally, please grant us FTP access to facilitate our operations.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2024 at 10:41

    Hello VincentC,

    Thank you for reaching out to us with your query.

    To remove the “Shop” from the breadcrumbs, please add the following code to your child-theme/functions.php:
    add_filter( 'etheme_breadcrumbs_shop_step', '__return_false', 999);

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2024 at 10:40

    Hello Daniel,

    Thank you for reaching out to us.

    We kindly request that you navigate to Elementor > Settings > Features > Flexbox Container > change the value to “Active”, and try to import prebuild templates after that.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2024 at 08:41

    Hello Nihal,

    Thank you for reaching out to us.

    We will check and fix it.
    As a workaround, here are templates – https://we.tl/t-qvm6N8rXhi of the Home and About Us pages from the https://xstore.8theme.com/elementor/demos/plumbing/ demo, both you can import on your site.

    Please let us know what all demos you can’t find.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2024 at 08:04

    Hello Crispy123,

    Please test how it works with the Storefront theme and let us know the results of this test.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2024 at 08:02

    Hello, Ryanasm81,

    Thank you for reaching out to us with your concern.

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2024 at 08:00

    Dear @Aulakh, Sam,

    You’re welcome!

    A custom font can be downloaded from – https://fonts.google.com/selection and uploaded via XStore > Custom font.
    Please, make sure that you upload font formats that are supported by all the browsers – https://prnt.sc/VwyOkZ9iU5Mv

    We hope this information is helpful.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2024 at 07:37

    Hello, Javito,

    Thank you for reaching out to us with your concern.

    Elementor and our theme use scripts to make full-width row, and apply styles, so it takes some time while necessary scripts are loaded. You can enable site preloader via Theme Options to hide that effect or try to speed up the scripts loading using cache plugin and improve server speed settings.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2024 at 07:35

    Hello TheOne,

    Thank you for reaching out to us.

    1/ We suggest activating another theme, specifically the Storefront (default WooCommerce theme), which can be found under Appearance > Themes in your dashboard. This test should help determine if the issues persist irrespective of the theme used.

    2/ We recommend that you disable all third-party plugins that are not included with XStore
    (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the problem.

    3/ Your web-site redirects could be caused by your server configuration settings and then should be asked your hosting provider.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2024 at 07:19

    Hello JEAN ROSERO,

    We’ve checked the search behavior on your site (Chrome browser), and it works fine for us. We’ve added a video to the Private Content area.

    What browser do you use? Please make sure it is updated, and you cleared the browser cache. Do test in different browsers.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 15, 2024 at 16:11

    Dear @Aulakh, Sam,

    We hope this message finds you well. We are pleased to confirm that you will be able to read your old posts.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 15, 2024 at 15:47

    Dear @Gabriele,

    Thank you for letting us know.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 15, 2024 at 15:47

    Hello Aziz,

    Thank you for reaching out to us.

    Please click on menu item settings – https://prnt.sc/iLbhBUa7vYLw and watch this video – https://youtu.be/JiI6qDaVtY4?feature=shared
    Read more – https://www.8theme.com/documentation/xstore/menu-set-up/mega-menu/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 15, 2024 at 15:44

    Hello Harsimran Singh,

    Thank you for reaching out to us with your query. We understand that you have installed a third-party login plugin for OTP authentication and are looking to customize the existing login page with this plugin.

    We would recommend you contact WooCommerce support about this https://wordpress.org/support/plugin/woocommerce/ , because loginisation comes from WooCommerce.

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 15, 2024 at 15:41

    Hello TSpinde,

    Thank you for reaching out to us with your query.

    To display more than 9 sale products on your page, you can adjust the limit directly in the [sale_products] shortcode by specifying the “limit” attribute. For example, if you wish to display 20 products, you should modify your shortcode to look like this: [sale_products limit="20"].

    Please replace “20” with the number of products you wish to display. If you encounter any issues or require further assistance, feel free to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 15, 2024 at 15:03

    Hello Marion,

    Thank you for reaching out to us with your concerns.

    XStore Builders > Products Archive > edit template
    https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

    1/ We’ve added custom CSS code for the breadcrumbs element – https://prnt.sc/2EZDJ6NERJHW

    2/ https://prnt.sc/h-SuJGJcPKoU

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 15, 2024 at 13:26

    Hello Oliver,

    Thank you for reaching out to us.

    XStore provides the option of 1 live site licensing and 2 staging site licensing for testing purposes per purchase code. Read more – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

    Should you have any inquiries regarding content migration, we recommend reaching out to your hosting provider for assistance. Typically, hosting support teams are equipped to handle such requests, as site migration does not pertain directly to the theme itself. We do not have specific guidance on this matter, though some of our clients have successfully used the Duplicator plugin for similar purposes.

    After completing the migration, please navigate to the XStore welcome panel, select ‘unregister theme’, and then enter your purchase code to register it again. This step is crucial to update the activation information.

    We appreciate your cooperation and are here to support you should you have any further questions.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 15, 2024 at 12:21

    Hello Plethora,

    We appreciate your prompt response.

    Please read How to Enable Product Categories for Menus in this article – https://www.8theme.com/documentation/docs/how-to-enable-product-categories-for-menus/

    https://www.8theme.com/documentation/xstore/menu-set-up/mega-menu/ – This article will help you create a mega menu.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

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    Viewing 4,980 results - 4,951 through 4,980 (of 68,227 total)
Viewing 30 posts - 4,951 through 4,980 (of 68,227 total)
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