If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 18, 2024 at 07:32
Hello,
Thank you for reaching out to us. We understand that you are experiencing issues with changing the demo theme and importing another.
To better assist you, could you please provide us with more details about the specific problems you are encountering? Any error messages or screenshots would be particularly helpful. Could you please record a video of your actions?
Additionally, we need temporary wp-admin access to your site to check the situation more deeply.
Thank you for your cooperation and we look forward to hearing from you soon.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 18, 2024 at 07:30
Hello,
Thank you for reaching out to us. We understand that you are experiencing difficulties with adjusting your logo size to fit properly on both desktop and mobile views.
To assist you better, the standard size for a desktop logo is typically around 250 x 150 pixels, while for mobile devices, a logo size of 150 x 100 pixels is commonly used. These dimensions can vary.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 18, 2024 at 07:28
Hello LUKITA,
Thank you for reaching out to us with your concern.
Could you please provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 18, 2024 at 07:27
Hello, Davec,
Thank you for reaching out to us with your concern.
Could you please provide temporary wp-admin access? We will re-import demo content for you to see the reason for the problem.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 18, 2024 at 07:25
Hello,
Thank you for reaching out to us.
Theme Options > Footer > Back To Top Button.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 18, 2024 at 07:02
Hello Elhadj07,
Deleted from posts on our support forum.
Google needs some time to update results.
We kindly request that you assign the administrator role to the user details you have provided. Additionally, please grant us FTP access to facilitate our operations.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
August 16, 2024 at 10:41
Hello VincentC,
Thank you for reaching out to us with your query.
To remove the “Shop” from the breadcrumbs, please add the following code to your child-theme/functions.php: add_filter( 'etheme_breadcrumbs_shop_step', '__return_false', 999);
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 16, 2024 at 10:40
Hello Daniel,
Thank you for reaching out to us.
We kindly request that you navigate to Elementor > Settings > Features > Flexbox Container > change the value to “Active”, and try to import prebuild templates after that.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 16, 2024 at 08:04
Hello Crispy123,
Please test how it works with the Storefront theme and let us know the results of this test.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 16, 2024 at 08:02
Hello, Ryanasm81,
Thank you for reaching out to us with your concern.
Could you please provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Thank you for reaching out to us with your concern.
Elementor and our theme use scripts to make full-width row, and apply styles, so it takes some time while necessary scripts are loaded. You can enable site preloader via Theme Options to hide that effect or try to speed up the scripts loading using cache plugin and improve server speed settings.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 16, 2024 at 07:35
Hello TheOne,
Thank you for reaching out to us.
1/ We suggest activating another theme, specifically the Storefront (default WooCommerce theme), which can be found under Appearance > Themes in your dashboard. This test should help determine if the issues persist irrespective of the theme used.
2/ We recommend that you disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the problem.
3/ Your web-site redirects could be caused by your server configuration settings and then should be asked your hosting provider.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 16, 2024 at 07:19
Hello JEAN ROSERO,
We’ve checked the search behavior on your site (Chrome browser), and it works fine for us. We’ve added a video to the Private Content area.
What browser do you use? Please make sure it is updated, and you cleared the browser cache. Do test in different browsers.
Best Regards,
8Theme’s Team
Please contact administrator for this information.
Rose Tyler
Support staff
August 15, 2024 at 16:11
Dear @Aulakh, Sam,
We hope this message finds you well. We are pleased to confirm that you will be able to read your old posts.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 15, 2024 at 15:44
Hello Harsimran Singh,
Thank you for reaching out to us with your query. We understand that you have installed a third-party login plugin for OTP authentication and are looking to customize the existing login page with this plugin.
