You’re welcome!
Yes, I will pass this topic to our developers.
Feel free to ask if you have any other questions.
Regards
Rose Tyler
Support staff
August 17, 2019 at 14:31
Hello,
The problem is caused by this Custom CSS code – http://prntscr.com/otvw9y You need to delete the code, mentioned in the screenshot.
Regards
Rose Tyler
Support staff
August 17, 2019 at 13:12
Hello,
What browsers do you use? Make sure that the version of the browser is not very old. Also, check the internet connection.
I do not see the problem on mentioned products from mobile and desktop.
Regards
Rose Tyler
Support staff
August 17, 2019 at 12:59
You’re welcome
Regards
Rose Tyler
Support staff
August 17, 2019 at 12:35
Hello,
1) Here is a list of our icons – https://xstore.8theme.com/xstore-icons/ You can change this class http://prntscr.com/otuvzn to http://prntscr.com/otuw2k
2) XStore theme has no such features implemented, unfortunately. You can maybe find a plugin that can provide this functionality. Note that we don’t give guaranty for full theme compatibility with all 3-rd party plugins.
Regards
Rose Tyler
Support staff
August 17, 2019 at 12:28
Hello,
For which image did you try? What size did you set? Please provide screenshots.
Use Lightshot screenshot tool https://app.prntscr.com/en/index.html to share screenshots, it creates a link to the image and you will just send us that link.
Regards
Rose Tyler
Support staff
August 17, 2019 at 12:23
Dear,
We are theme support, the Cloudflare CDN is not a part of our theme.
I would recommend you to contact the Cloudflare support, they will be able to help you to sort out with CDN cache functionality, settings, clearing.
Wp-admin access does not work – http://prntscr.com/ottgr1 and you provided FTP access to an empty directory http://prntscr.com/ottgu7
To add an image to the mentioned place on the single product page, you need to copy single-product-content.php file (xstore/woocommerce folder) to your child theme (xstore-child/woocommerce folder), add code of the image here – https://prnt.sc/ottjv6
Thanks for contacting us. Use Lightshot screenshot tool https://app.prntscr.com/en/index.html to share screenshots, it creates a link to the image and you will just send us that link.
I would recommend you to create a staging site (a full copy of live site) and do all updates there. Only if everything is ok on the staging site update production.
6.0 version is a major update. Theme Options framework was changed to Redux instead of Option Tree, so you will need to install Redux and CMB2 plugins.
Contact us after the theme updating and installation of new required plugins (https://www.8theme.com/demo/docs/woopress/Plugins/Included_Plugins) on the staging site, provide us with temporary wp-admin and FTP access, and we’ll check why you have problems with the update.
Regards
Rose Tyler
Support staff
August 17, 2019 at 09:21
Hello, @Webdesignangelo
You can update the plugin manually, download the latest version from this page – https://www.8theme.com/downloads/
or: deactivate and delete the existing version of the core plugin via Dashboard; > Appearance > Install plugins > install core plugin again and you’ll get the latest version;
or follow our documentation and do the update via FTP –https://www.8theme.com/demo/docs/woopress/Plugins/Plugins_Update
Regards
Rose Tyler
Support staff
August 17, 2019 at 09:16
Hello, @Degreeck
Make sure you have checked all the server requirements before the installation https://www.8theme.com/demo/docs/woopress/Theme_Installation/Theme_Requirements.html
In case if automatic plugin installation fails (as a rule it is because of your server settings), you can install them manually via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder. You can find the zip files for plugins installation here – https://www.8theme.com/downloads/
If you need to update the Core plugin, you can just delete the old version and install a new one via Dashboard or FTP.
Thanks for using our theme.
Here http://prntscr.com/ott5pm you can set own text via Theme Options > Header > Header layout > Mini cart banner content http://prntscr.com/ott76g
Where exactly do you want to show the text on the cart and single product pages?
We did not test such plugins with our theme officially, so can not provide you with a solid response about this yet.
Regards
Rose Tyler
Support staff
August 17, 2019 at 08:49
Hello,
You’re welcome!
Try to set margin-bottom for columns 0px. If this doesn’t help, provide a screenshot of the block on your site so I can take a closer look.
Use Lightshot screenshot tool https://app.prntscr.com/en/index.html to share screenshots, it creates a link to the image and you will just send us that link.
Regards
Rose Tyler
Support staff
August 17, 2019 at 08:45
Hello,
Structure of code on your Home page was broken, so I’ve recreated it from the demo. Please edit the page now.
Also, please see screenshot – https://prnt.sc/ott2ve The width of columns can be changed automatically, once you change the background image for them, so you need to set the correct width as shown in the screenshot.
I’ve downgraded version of the Core plugin on your site.
Once the update will be officially released on ThemeForest you will be able to update the theme and Core.
Let us know if you need any further assistance.
Regards
Rose Tyler
Support staff
August 16, 2019 at 14:44
Hello,
Credentials don’t work. Please check.
Regards
Rose Tyler
Support staff
August 16, 2019 at 14:34
Hello,
Thanks for contacting us.
Please provide correct access for the login popup and wp-admin, so I can check your site.
Regards
Rose Tyler
Support staff
August 16, 2019 at 14:31
Hello,
You can set Default product sorting to Sort by most recent for the Shop page.
To show all sale items on one page, create a “Sale” category and add products there, then add the category to the menu > https://prnt.sc/otifsk or just create a page with the Products element http://prntscr.com/otigqr
If this is not what you are looking for, describe the desired result in more details.
Regards
Rose Tyler
Support staff
August 16, 2019 at 13:51
You’re welcome!
Have a nice day.
Regards
Rose Tyler
Support staff
August 16, 2019 at 13:41
We need FTP access (host, username, password, port), not cpanel. https://prnt.sc/othl8o – it means that the new version of the Royal will be available on ThemeForest soon.
Related Products is a section on some templates that pulls products from your store that share the same tags or categories as the current product.
Up-sells are products that you recommend instead of the currently viewed product.
On this page https://bioterra.pt/loja/sementes/leguminosas/feijao-goldoral/ you can see up-sells products, there are no related products because Leguminosas category has only 1 product.
This page https://bioterra.pt/loja/sementes/horticolas/alcachofracynara-scolymus/ shows related products, but doesn’t show up-sells, because you did not set them – https://prnt.sc/otgmvi
It is the correct functionality, which comes from WooCommerce.
Cross-sells can’t be shown on the single product page, you can see them on the Cart page.
Hope this answers your question. Let us know if you have any other questions.
