Hello,

Thanks for the reply.
Could you, please, provide URL of the site?

Regards

What exactly did you change?
Please provide temporary wp-admin access. Use Private Content area to post private information – http://prntscr.com/osw0ka

Regards

Hello,

The latest version of the theme is 5.5.2, it is fully compatible with the latest WooCommerce version. Once you update the theme to this version the message about outdated files should disappear.

Regards

Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/
Here is a screenshot of settings from the demo – http://prntscr.com/ou71wo After these changes, you need to Regenerate Thumbnails to apply changes. You can use Regenerate thumbnails plugin to do this.

Regards

Hello,

Thanks for contacting us.
1) As I can see, you have set max-width: 464px for the logo image, but the size of the real image is 390×200, so it can’t be bigger https://prnt.sc/ou6mq1
Settings for the menu font you can change via Theme Options > Typography > Menu. If you do not see changes, temporarily disable “Menu cache” in Theme Options > Speed Optimization and clear cache of your browser.
2) Theme Options > Typography > Content > Body Font. If this is not what you are looking for, please describe the desired result in more details with screenshots.
Use Lightshot screenshot tool https://app.prntscr.com/en/index.html to share screenshots, it creates a link to the image and you will just send us that link.
3) To change the background color of the footer on mobile, you can add this code in Theme Options > Custom CSS > Custom CSS for mobile:

footer.footer {
    background-color: #cce9b7;
}
.footer-bottom {
    background-color: #a7c98e;
}

Do not forget to clear cache before checking the result http://prntscr.com/ou6owe
4) Please describe the problem in more details.

Regards

Looks like there is a bug. One of our technicians will be able to check it tomorrow. Please do not change accesses. We will let you know once it will be fixed.

Regards

You’re welcome!
Have a nice day.

Regards

You’re welcome!

Regards

“ERROR: The username or password you entered is incorrect.” – Please provide correct wp-admin access.

Regards

Hello,

You can update the Core plugin via FTP – https://www.8theme.com/demo/docs/royal/Plugins/Plugins_Update
or delete the plugin via Dashboard and install the latest version via Appearance > Install plugins.

Regards

Hello,

Please provide temporary wp-admin and FTP access.

Regards

Offset in your settings causes the problem – http://prntscr.com/otx9bi

Regards

I’ve asked about FTP access, not Cpanel.
You can translate untranslated strings now – http://prntscr.com/otx67u , but I would recommend you to rename fr_FR.po, fr_FR.mo files to xstore-fr_FR.po, xstore-fr_FR.po and move them from /wp-content/themes/xstore folder to /wp-content/languages/themes/ folder.

Regards

Hello, @Degreeck

The latest version of the Core plugin is 1.1.0, it is available via Appearance > Install plugins or on this page – https://www.8theme.com/downloads/
If you face the message about the available update, even with 1.1.0 version installed, provide us with temporary wp-admin and FTP access http://prntscr.com/otwkdf

Regards

https://prnt.sc/otw3g6
I suppose you need to clear browser cache on your mobile.

Regards