Cross-selling on single page product - by Sérgio Maria

This topic has 8 replies, 2 voices, and was last updated 4 years, 7 months ago ago by Rose Tyler

  • Avatar: Sergio_Maria
    Sérgio Maria
    Participant
    August 16, 2019 at 11:56

    Hi,
    I am trying to configure cross-selling products but they don’t appear on the single page product when they do not belong to the same category.

    What works:
    – Up-selling works.
    – Automatic Cross-selling works: show products that belong to the same category.

    What does not work Yet :):
    – Manual Cross-selling defined in woocommerce. For example, this product only shows up-selling products but not the cross-selling ones.
    https://bioterra.pt/loja/sementes/leguminosas/feijao-goldoral/

    https://prnt.sc/otg5e3

    Thank you so much

    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2019 at 12:20

    Hello,

    Cross-sells are products that you promote in the cart, based on the current product.
    Please read this article – https://docs.woocommerce.com/document/related-products-up-sells-and-cross-sells/
    Available settings for related products you can find in Theme Options > Single product page > Related Products.
    Location of upsell products can be changed in Theme Options > Single product page > Page Layout.

    Regards

    Avatar: Sergio_Maria
    Sérgio Maria
    Participant
    August 16, 2019 at 12:33

    I understand the cross-sell product should appear on the cart page but it doesn’t.
    Anything else I am missing. Thank you

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2019 at 12:42

    Hello,

    Related Products is a section on some templates that pulls products from your store that share the same tags or categories as the current product.
    Up-sells are products that you recommend instead of the currently viewed product.
    On this page https://bioterra.pt/loja/sementes/leguminosas/feijao-goldoral/ you can see up-sells products, there are no related products because Leguminosas category has only 1 product.
    This page https://bioterra.pt/loja/sementes/horticolas/alcachofracynara-scolymus/ shows related products, but doesn’t show up-sells, because you did not set them – https://prnt.sc/otgmvi
    It is the correct functionality, which comes from WooCommerce.
    Cross-sells can’t be shown on the single product page, you can see them on the Cart page.
    Hope this answers your question. Let us know if you have any other questions.

    Regards

    Avatar: Sergio_Maria
    Sérgio Maria
    Participant
    August 16, 2019 at 13:22

    Yes, thank you.

    I understood everything except why the cross-selling products are not showing up in the cart page. (My previous mistake was considering that they would appear on the single product page)

    Thank you

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2019 at 13:31

    You’re welcome!
    Here is a screenshot from the Cart page – https://prnt.sc/othi1m and here is your settings – http://prntscr.com/othivh I do not see any problem.

    Regards

    Avatar: Sergio_Maria
    Sérgio Maria
    Participant
    August 16, 2019 at 13:48

    Rose, thank you very much.
    I could say that it was cache issues on my side, but in reality, I was looking at the checkout page…. 🙂 shame on me

    Thank you once more

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2019 at 13:51

    You’re welcome!
    Have a nice day.

    Regards

  • Viewing 8 results - 1 through 8 (of 8 total)

The issue related to '‘Cross-selling on single page product’' has been successfully resolved, and the topic is now closed for further responses

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.