Forum Replies Created

Viewing 30 posts - 47,581 through 47,610 (of 68,227 total)
1 2 3 … 1,586 1,587 1,588 … 2,273 2,274 2,275
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2019 at 14:49

    Hello,

    You purchased the theme – 2019-08-20 (5.5.2 version), but the 5.6 version was released – http://prntscr.com/owl5ql August 22, 2019

    Regards

    #219917 Copied In reply to: Your Site is Experiencing a Technical Issue (from WordPress support)
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2019 at 13:54

    You’re welcome!

    Regards

    #219901 Copied In reply to: You are currently editing the page that shows your latest posts. (error)
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2019 at 13:40

    Have you checked the translation of Core plugin?
    Try to sync/update translation files https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/
    If this doesn’t help, provide us with temporary wp-admin and FTP access.

    Regards

    #219898 Copied In reply to: Translate ajax elements on product slider
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2019 at 13:20

    You’re welcome!
    Have a nice day.

    Regards

    #219895 Copied In reply to: Questions
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2019 at 13:15

    Hello,

    Here is a screenshot from your site – https://prnt.sc/owjmz4 Make sure that you are using not very old browser. Check Theme Options from another device.

    Regards

    #219893 Copied In reply to: Social Share is On, but I can't add any of them.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2019 at 13:13

    Hello,

    Please read this article https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
    Do not forget about translation for XStore Core plugin.

    Regards

    #219892 Copied In reply to: Translate ajax elements on product slider
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2019 at 13:10

    Add this code in Theme Options > Custom CSS > Global custom CSS:

    .single-post .single-post-large-wrapper img{
    max-width: 100% !important;
    max-height: 100% !important;
    top: 0px !important;
    width: auto !important;
    height: auto !important;
    transform: none !important;
    left: 25% !important;
}

    Regards

    #219890 Copied In reply to: Questions
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2019 at 13:06

    Hello,

    Make sure that “Show Previous and Next posts links” option is enabled in Theme Options > Blog Layout.
    If this doesn’t help, provide URL and temporary wp-admin and FTP access.

    Regards

    #219888 Copied In reply to: Blog navigation disappeared after update to 6.0.x
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2019 at 13:03

    You’re welcome!

    Regards

    #219887 Copied In reply to: Remove Email-Button
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2019 at 13:02

    Changes were done in shortcodes.php wp-content/plugins/royal-core/inc folder and in files of royal-core/inc/shortcodes folder.
    You can compare files to see changes or just take the royal-core plugin to the live site.

    Regards

    #219885 Copied In reply to: Shortcodes stopped working with Royal 6.0.0
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2019 at 12:56

    Hello,

    1,3) Try to disable Autoptimize plugin. Let us know the result.
    2) Temporarily disable all 3rd-party plugins, that don’t come bundled with our theme, if the problem will be solved after this, you need to find out which plugin causes the problem and contact the support of the plugin.
    4) Is this what you are looking for http://prntscr.com/owjd92 ?

    Regards

    #219883 Copied In reply to: Questions
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2019 at 12:43

    I am glad that you sorted out.
    Have a nice day.

    Regards

    #219880 Copied In reply to: WordPress error after updating xStore core
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2019 at 12:39

    Hello,

    WooCommerce comes with a variety of sorting options. By default, the sort order for your products is “Custom Ordering + Name”.
    Navigate to Products, then click Sorting. From this page, you can simply drag and drop the product rows to reorder them https://prnt.sc/owj42e

    Regards

    #219878 Copied In reply to: mobile version / responsive related issues
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2019 at 12:29

    Hello,

    If you got that error it means you updated the XStore core plugin but did not update theme. Before every core plugin update, we would recommend you to check the changelog https://xstore.8theme.com/update-history/ and you’ll find that you need to update not just XStore core plugin but XStore theme first. Any core plugin update requires the theme update to the latest version before the plugin update.
    So, update your theme to version 5.6 first https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and after that proceed with the XStore core plugin update.
    If you need our assistance, provide FTP access.

    Regards

    #219875 Copied In reply to: WordPress error after updating xStore core
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2019 at 12:23

    Hello,

    Please check placeholders now.

    Regards

    #219873 Copied In reply to: Issue with new update
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2019 at 10:38

    Provide FTP access (host, username, password, port) also.

    Regards

    #219848 Copied In reply to: Mobile resolutions
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2019 at 10:22

    Changes were done in files of the Core plugin, and will be included in the next update.

    Regards

    #219846 Copied In reply to: Shortcodes stopped working with Royal 6.0.0
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2019 at 10:01

    Please check the shortcode now.

    Regards

    #219834 Copied In reply to: Shortcodes stopped working with Royal 6.0.0
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2019 at 09:42

    On which page do you use the shortcode? Please provide a URL.

    Regards

    #219828 Copied In reply to: Shortcodes stopped working with Royal 6.0.0
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2019 at 09:37

    Hello,

    Please change the previous code to:

    add_action('wp', 'et_template_hooks_custom', 30);
function et_template_hooks_custom() {
	remove_action( 'woocommerce_single_product_summary', 'et_email_btn', 36 );
}

    Regards

    #219825 Copied In reply to: Remove Email-Button
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2019 at 09:19

    Hello,

    By default, it can’t be changed without additional customization in files.
    Settings of these images you can change in Appearance > Customize > WooCommerce > Product Images > Thumbnail width.

    Regards

    #219818 Copied In reply to: Product image in cart is too big
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2019 at 09:12

    Hello,

    It requests additional customization in files and is outside the scope of basic theme support.
    But for mobile, there is – https://gyazo.com/3ae1ca4ef00e8ce71436d3b91d2797ff

    Regards

    #219816 Copied In reply to: Cart Pop-Up on Mobile
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2019 at 08:50

    You’re welcome!

    Regards

    #219814 Copied In reply to: Changing hyperlink and product price color
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2019 at 08:45

    Feel free to ask if you have any other questions.

    Regards

    #219812 Copied In reply to: Buttom – Size
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2019 at 08:34

    Hello,

    By default, there is no such possibility.

    Regards

    #219810 Copied In reply to: Custom sidebar on specific woocommerce categories?
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2019 at 08:05

    Hello,

    Please provide temporary wp-admin access.

    Regards

    #219807 Copied In reply to: Slow mobile store.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2019 at 08:03

    1)

    Still having the same issue

    – you did not change images or row layout.
    Unfortunately, I can’t create an example for you, because of this error while editing page http://prntscr.com/owf0lk Contact your hosting provider to solve the problem.
    2) Theme Options > Styling > Customize buttons > Buttons border color.
    3) Theme Options > Typography > Menu > Customize mobile menu links > Colors > Mobile links color (hover, active states).
    4) Here is a custom CSS code:

    .et-slider .slide-content {
    cursor: default;
}

    Regards

    #219806 Copied In reply to: Top Menu Colour
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2019 at 08:00

    Hello, @Manuel_Oliveira

    Create a new topic, provide temporary wp-admin and FTP access.

    Regards

    #219805 Copied In reply to: Instagram Widget is not working
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2019 at 07:56

    Hello,

    Have you tried to disable all 3rd-party plugins?
    Provide us with temporary wp-admin and FTP access.

    Regards

    #219803 Copied In reply to: Mobile resolutions
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2019 at 07:51

    Hello,

    Please describe the problem in more details with screenshots
    You can use Lightshot screenshot tool https://app.prntscr.com/en/index.html to share screenshots, it creates a link to the image and you will just send us that link.

    Regards

    #219802 Copied In reply to: Error Updating from old version of xstore
  • 1 2 3 … 1,586 1,587 1,588 … 2,273 2,274 2,275
    Viewing 47,610 results - 47,581 through 47,610 (of 68,227 total)
Viewing 30 posts - 47,581 through 47,610 (of 68,227 total)
1 2 3 … 1,586 1,587 1,588 … 2,273 2,274 2,275

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