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Issue with new update - by Jeff Margel - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 4 years, 8 months ago ago by Rose Tyler

Jeff Margel

Participant

August 21, 2019 at 20:05

My placeholder image for woocommerce is not showing. Went back in and to add it and it’s still not showing.

I noticed in the plugin royal core says to update. I was getting the error the others were so I deleted it and went into appearance and install plugin. I installed the royal core again. In the plugins is asks to update, which I clicked, says it’s updated. Go back into plugins again and says it needs to update again.. Keeps doing that. Any advice on these issues?

#219660 Copied Theme version: Latest WooCommerce version: Latest

5 Answers

Rose Tyler

Support staff

August 22, 2019 at 07:25

Hello,

Please describe the problem with the placeholder image in more details.
Provide temporary wp-admin access.

Regards

#219681 Copied

Jeff Margel

Participant

August 22, 2019 at 12:42

The placeholder images for products that don’t have an image attached to it no longer show. I tried going into the theme options and adding the URL and also the attachment ID, however the image still won’t show. I will send you my private login information.

Please contact administrator
for this information.

#219718 Copied

Rose Tyler

Support staff

August 22, 2019 at 12:53

Please provide FTP access (host, username, password, port) also.

Regards

#219720 Copied

Jeff Margel

Participant

August 22, 2019 at 18:54

All I can give you is SFTP access

Please contact administrator
for this information.

#219765 Copied

Rose Tyler

Support staff

August 23, 2019 at 12:23

Hello,

Please check placeholders now.

Regards

#219873 Copied
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