Hello, Safe Desires,

Thank you for reaching out to us.

Please provide a relevant video of the problem.

Private Content

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your query.

To add specific fields that customers must fill out during the registration process, and to set up a system where these entries are verified by an administrator before account activation, you will need to implement custom modifications to your registration workflow. The exact method can vary and we would recommend you contact support of WooCommerce first, because the default registration functionality comes from WC – https://wordpress.org/support/plugin/woocommerce/

Generally, you would need to:
1. Modify the registration form to include the additional fields.
2. Adjust the backend to store these additional data inputs.
3. Set up an administrative protocol for reviewing the submitted data.
4. Implement a system to either activate or reject the account based on the review.

If you are not familiar with coding or the backend setup of your site, we recommend consulting with a professional developer who can assist in implementing these changes accurately and securely.

Please note that additional customization is outside the scope of our basic support.

Should you require further customization beyond the standard options available, we kindly invite you to submit a request by email – 8theme.dev@gmail.com This will enable you to connect directly with our technical team.

Please be aware that customization services incur additional charges. The exact cost will be determined after a detailed assessment of your request.

Thank you for your understanding and cooperation.

Best Regards,
8Theme’s Team

Hello, Milos,

Thank you for reaching out to us.

Please provide FTP access, we will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Carneiro,

Have you solved this – https://prnt.sc/haRoOu61AJU6

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Milos,

Thank you for your screenshot.

Fixed.

Best Regards,
8Theme’s Team

Hello, Ainsley,

Great.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello Anas,

Thank you for reaching out to us with your concern.

At first sight, we do not see problems – https://prnt.sc/hBlvkCtPXm2L

We recommend experimenting with various image sizes and the spacing you leave around them. Once you find the optimal configuration, please use a graphic editor to ensure all images for the categories are uniform in style, size, and proportions.

Best Regards,
8Theme’s Team

Hello Pille,

To enable the Sidebar on the Shop page, go to XStore Builders > Products Archive > edit template https://prnt.sc/vJS2ugl5p47J For example – https://prnt.sc/M34zLXIlhrmG

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

We suggest activating another theme, specifically the Storefront (default WooCommerce theme), which can be found under Appearance > Themes in your dashboard. This test should help determine if the issues persist irrespective of the theme used.

https://prnt.sc/MmOHzetCcMIY – please provide correct wp-admin access and FTP access additionally.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello Oliver,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concern regarding the favicon display issue on search engines after installing XStore. We understand how important it is for your site’s favicon to display correctly across all platforms.

Please follow this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-add-custom-favicon/

Based on your description, it seems that the issue might be related to the caching mechanisms used by search engines. Often, search engines will cache favicons for a period, and changes might not reflect immediately. Here are a few steps you can take to potentially resolve the issue:

1. **Clear Browser and Server Cache:** Ensure that you have cleared your browser cache and, if applicable, your server cache. This can sometimes help in refreshing the content that is served to search engines.

2. **Re-submit your URL to Search Engines:** You can try re-submitting your site’s URL to search engines. This can sometimes prompt them to refresh their cached data, including favicons.

3. **Use a Different Favicon File Name:** If the issue persists, try renaming the favicon file and updating the link in your website’s header. Search engines might recognize this as a new element and refresh the cached icon.

4. **Check for Redirects:** Ensure that there are no redirects interfering with the direct access to your favicon file.

5. **Wait for Automatic Update:** Sometimes, the simplest solution is to wait, as search engines will eventually update their cached information, including favicons.

If you have tried these steps and still face issues, please let us know. We are here to assist you further and ensure that your experience with XStore is smooth and beneficial.

Best Regards,
8Theme’s Team

Hello, Daniel,

Please provide temporary wp-admin and FTP access. Additionally, we need video and screenshots from you for a better understanding of your requests.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Carneiro,

Thank you for reaching out to us with your request.

Have you tried to edit Header Builder > Mobile header content?
Could you provide temporary wp-admin access?

Best Regards,
8Theme’s Team

Hello, Davec,

Please be informed that the Shop page serves as an archive page for products and, as such, is not editable via Elementor by default. You need to use the builder – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

Best Regards,
8Theme’s Team

Hello Pille,

Thank you for reaching out to us with your query.

Could you please provide temporary wp-admin access? We need to check your settings.

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, please use the Private Content area.
We’ve edited your message and moved the purchase code into the Private Content area.

Best Regards,
8Theme’s Team