Forum Replies Created

Viewing 30 posts - 46,831 through 46,860 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2019 at 13:08

    Hello,

    Try to sync/update translation files of the theme – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2019 at 12:50

    Hello,

    Please add this code in Global custom CSS:

    @media only screen and (max-width: 480px) and (min-width: 380px){ 
        .products-list .product .product-details {
            margin-top: 100%;
        }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2019 at 12:01

    Hello,

    Try to add this code in Theme Options > Custom CSS > Global custom CSS:

    @media only screen and (min-width: 993px) {
        .header-advanced .header-search.act-default {
            width: 100% !important;
        }
    }

    I would recommend you to activate a Header Builder in Theme Options and create the desired header from scratch, because the current headers and settings of them will be deprecated in 3 months.
    Here you can find video tutorials – https://prnt.sc/pk0nuy

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2019 at 10:39
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2019 at 10:19

    Hello,

    The custom icon SVG option was added for cart, wishlist, and account. Please check https://prnt.sc/pjz307 https://xstore.8theme.com/update-history/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2019 at 10:08

    Please post new questions in new topics – http://prntscr.com/pjyoh0 https://www.8theme.com/forums/xstore-wordpress-support-forum/
    3) Clear cache of the browser on your mobile and check one more time. Try to check how it is displayed on another device.
    4) This color comes from the browser and can’t be changed from our side.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2019 at 09:12

    Ok. Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2019 at 09:11

    Hello,

    1)

    .select2-results {
        background-color: #fdfaf0;
    }
    .select2-container--default .select2-results__option--highlighted[aria-selected], 
    .select2-container--default .select2-results__option--highlighted[data-selected] {
        background-color: #875e37 !important;
    }
    .select2-container--default .select2-results__option[data-selected=true] {
        background-color: #baa28c;
    }

    2) Please change the color here – http://prntscr.com/pjxw4f
    3) What mobile and browser do you use?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2019 at 09:00

    Hello,

    Thanks for contacting us. I’ve sent your report to our developers.
    Is there anything else that doesn’t work as expected?

    If you have any suggestions or feature requests please post them here – https://www.8theme.com/forums/xstore-wordpress-support-forum/xstore-features/ That would be much appreciated ?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2019 at 08:55

    Hello,

    Theme Options > Header builder > Multiple Headers > Add header > http://prntscr.com/pjxqc1
    Also, please watch this video http://prntscr.com/pjxqsh – https://xstore.8theme.com/update-history/
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2019 at 07:36

    Hello, Ibrahim_Shah

    Sorry for the inconvenience. We’ve sent theme-functions.php file by email, that will fix the problem.
    If you have any other questions, please submit a new topic, provide URL of your site and you will get help ASAP.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2019 at 07:28

    Hello,

    FTP access that you provided redirects to an empty directory – https://prnt.sc/pjwijb Please, check and change the destination folder of the FTP user.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2019 at 07:26

    Hello,

    Thanks for using our theme.
    1) Please provide screenshots for better understanding the desired result.
    You can use Lightshot screenshot tool https://app.prntscr.com/en/index.html to share screenshots, it creates a link to the image and you will just send us that link.
    2) Theme options > Theme Custom CSS > http://prntscr.com/pjwhl1 – delete or change this code.
    3) Add this code in Theme Options > Theme custom CSS:

    .single-product .product_meta {
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2019 at 07:18

    Hello,

    I can’t log in, unfortunately. Make sure that credentials are correct.
    Please add this code in Theme Options > Custom CSS:

    #etheme-popup .mc4wp-form label {
        display: inline-block !important;
        margin: 10px 0;
    }
    #etheme-popup .mc4wp-form-theme input[type=checkbox] {
        margin-top: 4px;
    }

    > https://prnt.sc/pjwezw

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2019 at 07:13

    Hello,

    Thanks for using our theme.
    Please add this code in Theme Options > Custom CSS > Global custom CSS:

    @media only screen and (max-width: 1200px) {
        .shopping-container .shopping-cart-widget {
            padding-top: 0px;
        }
        .widget_shopping_cart_content .cart-bag {
            padding-top: 5px !important;
        }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 13, 2019 at 13:22

    Hello,

    You can create a staging site (full copy of the existing one) and update the theme there first.
    Also, you will need to install the Kirki framework plugin after the theme update, then go to Xstore > Theme Options to finish migration of theme options.
    Did you make any changes in the files of child-theme? We are not responsible for custom changes in files.
    But we can do the parent theme update for free.
    Please note, that our technicians work Monday – Friday, so on weekends (Sat-Sun) you can get a consultation only.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 13, 2019 at 12:08

    Hello,

    I am glad that the problem was solved. Thanks for letting us know.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 13, 2019 at 08:26

    Hello,

    1) I think it is a great idea, will send this request to developers.
    If you have any other suggestions or feature requests please post them here – https://www.8theme.com/forums/xstore-wordpress-support-forum/xstore-features/ That would be much appreciated 🙂
    2) We’ve sent PSDs to your registration email.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 13, 2019 at 08:10

    Hello,

    Not sure that fully understand your request.
    The price is disabled by an additional plugin? If so, you need to contact the support of that plugin. If not, describe the problem in more detail and provide Dashboard access for better understanding.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 13, 2019 at 08:02

    Hello,

    You’re welcome!
    This code http://prntscr.com/pikjys should work for the main and fixed header without additional classes (checked on my test site).
    Next time, provide URL of your site, please.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2019 at 17:02

    Just change the previous code to:

    .navbar-right .shopping-cart-widget .cart-summ .amount {
        font-weight: bold;
    }
    .navbar-right .shopping-container .shop-text {
        color: white !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2019 at 17:00

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2019 at 16:50

    Hello,

    Thanks for contacting us.
    Theme Options > WooCommerce (Shop) > Single product page > Single product layout > Move Product Name In Breadcrumbs > Off.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2019 at 16:44

    Hello,

    Could you, please provide temporary wp-admin access?
    I will pass this question to one of our developers.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2019 at 16:28

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2019 at 16:03

    Hello,

    I suppose it’s because of the Access-Control-Allow-Origin (CORS origin) Issue – https://prnt.sc/picrlh Read this post to fix it http://crunchify.com/how-to-fix-access-control-allow-origin-issue-for-your-https-enabled-wordpress-site-and-maxcdn/
    The problem is not related to our theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2019 at 15:56

    Hello,

    You updated the Core plugin to the latest version, but the version of the theme is old. Never update the XStore Core plugin without the theme update. Always check the changelog and the necessary version of the Core plugin for your theme version https://xstore.8theme.com/update-history/ Now you need either downgrade XStore core plugin or upgrade theme using auto-update (Dashboard > Updates) or manual FTP way – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
    Do the backup of your database and files before starting the theme update.
    Also, before the theme update to 6.1.3 version, you need to be sure that PHP version is 7.0 or 7.2. Read more in the changelog, a lot of new features were added in new versions of the theme.
    If you need help with the update, provide us with FTP access + confirm that you created the backup.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2019 at 14:16

    Hello,

    Make sure that the “Portfolio Projects” option is activated in Theme Settings.
    Provide temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2019 at 12:39

    You’re welcome!
    Just add CSS code like this – http://prntscr.com/piatvs

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2019 at 12:36

    Hello,

    1. Please add this code in Theme Options > Custom CSS:
    .menu-wrapper .menu > li > a.type-img, .et_b_header-menu.et_element-top-level .menu > li > a.type-img {align-items: center;}
    2.

    .header-main-menu2.et_element-top-level .menu > li:last-child > a {
        color: #75cbef;;
    }
    .header-main-menu2.et_element-top-level .menu > li:last-child > a:before {
        background: #75cbef;
    }

    3) Upload larger image and add this code:

    .et_b_header-menu .menu li img {
        max-width: 35px;
        max-height: 35px;
    }
    .et_b_header-menu:not(.et_element-top-level) .menu a img {
        order: 0;
        margin-right: 0;
    }

    Regards

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    Viewing 46,860 results - 46,831 through 46,860 (of 68,187 total)
Viewing 30 posts - 46,831 through 46,860 (of 68,187 total)
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