Hello, Gaston Garcia,

Thank you for reaching out to us and for providing details about the issue you are experiencing with our template. We apologize for any inconvenience this may have caused.

Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
Let us know the result.

To assist you effectively, please provide FTP access. This will enable us to thoroughly investigate and address your concerns.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, RoasGurus,

We are currently unable to review your settings due to the lack of temporary wp-admin access. It appears that the homepage has been set as the portfolio page. We kindly request that you navigate to Theme Options > Portfolio, and either select a different page or disable the portfolio feature entirely.

Should the issue persist, please provide us with temporary wp-admin access so that we can assist you more effectively.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, scrumgum,

Private Content

Best Regards,
8Theme’s Team

Hello, ProdbyDaan,

Private Content

Best Regards,
8Theme’s Team

Hello, Cataclyps,

Thank you for reaching out to us with your concern. We appreciate you providing the screenshots to illustrate the issue.

Fixed. Please check now.
There was a conflict with the Breadcrumbs settings of the old single product builder.

Best Regards,
8Theme’s Team

Hello, ProdbyDaan,

We appreciate your prompt response.

“I can’t see the Popup window.” – but we can see it on your site https://prnt.sc/3kM6isVqMb_p Please provide a video of the problem.

Additionally, provide FTP access, and we will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

You’re welcome!

There is no such video from our theme side because this functionality is not a part of XStore. We recommend that you contact the WooCommerce support team for further assistance regarding this matter.

Best Regards,
8Theme’s Team

Hello, ProdbyDaan,

Thank you for reaching out to us with your concerns regarding the Sales Booster settings. We apologize for any inconvenience you are experiencing.

Have you cleared cache after the theme update?

Please provide temporary wp-admin access, we need to check your settings.

We do not have this problem on our test sites.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Dear, pankaj kumar,

Private Content

Best Regards,
8Theme’s Team

Hello, Daniel,

Thank you for reaching out to us with your request. We understand the importance of having your website available in Spanish and are here to assist you with the language changes.
In case you need to translate the site from English to Spanish, the Loco translate plugin can be used to translate the theme and Core plugin.
But in case you want to have a multilanguage site, you need to use WPML – https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/ and WPML support will help you.
Please note, if WPML is installed but not configured correctly, the translation functionality may not perform optimally. It is essential to either properly configure WPML, if you choose to use it, or to disable the plugin entirely if it is not needed.

Best Regards,
8Theme’s Team

Hello, Plethora,

Please read this article – https://elementor.com/help/css-selectors-in-elementor/?utm_source=panel-custom-css&utm_medium=wp-dash&utm_campaign=learn&utm_content=css-selectors
Here is an example – https://prnt.sc/TQo3RgMoOOB-

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us. We hope this message finds you well.

We are delighted to hear about your plans to introduce personalized products on your website. To create a dedicated section or feature that allows customers to input their personalization information easily, you can consider the following options:

1. **Product Customization Tool**: Implement a tool specifically designed for product customization. This can be integrated into your product pages, allowing customers to enter their personalization details directly.

2. **Custom Forms**: Add custom forms to your product pages where customers can fill in their personalization requests. Ensure these forms are user-friendly and mobile-responsive.

3. **Detailed Product Descriptions**: Update your product descriptions to include instructions on how customers can provide their personalization details, whether through a form, email, or a special section during the checkout process.

4. **Dedicated Support Section**: Consider setting up a dedicated support section or chat service to assist customers with their personalization queries in real-time.

For the practical implementation of this plan, you may need to utilize additional plugins or consult with a technician who can perform customized code modifications to your website. Please note that the customization you are seeking is not included by default in the theme. Additionally, we cannot guarantee compatibility with all existing plugins. Therefore, we advise you to contact WooCommerce support for recommendations on the best plugins to use for your specific needs – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello, scrumgum,

Thank you for reaching out to us with your concern. We understand that you are experiencing issues with image manipulation on your website, and we are here to help.

To assist you effectively, could you please provide us with a few more details? Specifically, it would be helpful to know the format of the images you are uploading and any specific changes you notice after uploading them. Additionally, if you could provide a video?

Once we have this information, we will be better equipped to diagnose the issue and provide a suitable solution. We appreciate your cooperation and look forward to resolving this matter promptly.

Best Regards,
8Theme’s Team

Hello,

“The code worked, I use that.” – You’re welcome!

“I asked in the first place because the default option from the Elementor element xstore Product Iimage it is not working. It does not show the left border.” – To assist you more effectively, could you please provide us with a video or screenshots that illustrate the settings and the specific issue you are encountering? This documentation will help us understand the problem more clearly and guide you towards a resolution.

Thank you for your cooperation and attention to this matter.

Best Regards,
8Theme’s Team

Hello,

You’re welcome!

1/ Below is an example of a product short description for your reference:
https://prnt.sc/M6o8tsenRcDe – https://prnt.sc/gcsP9mYmUBvn

<ul class="active tick">
 	<li>Super-dense source of vitamins and minerals</li>
 	<li>Contain more vitamin B2</li>
 	<li>Better flavor and texture than the plain white mushrooms</li>
 	<li>Enjoy for longer when kept in the fridge</li>
 	<li>Suitable for vegetarians</li>
</ul>

2/ To modify the styles of the buttons, please navigate to Theme Options > Styling in your dashboard.

3/ Regarding additional options, all available settings have been displayed in your screenshot. Currently, there are no further options for quick view panel beyond those shown.

Should you require any more details or assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team