Hello, YSO,

Thank you for reaching out to us with your concern.

Could you please confirm if this issue occurs when the parent theme is activated? We kindly ask you to conduct a test to determine whether the problem might be caused by custom code in the child theme.

Let us know the results and provide FTP access, we will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Custom CSS code can be used:

#sales-booster-popup .heading {
    overflow: unset;
    white-space: normal;
}

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Best Regards,
8Theme’s Team

Hello, Sam,

Thank you for reaching out to us with your concern regarding the XStore control panel.

We do not see the problem on your site – https://prnt.sc/0XShOHzALdQP , which means the issue is caused by a cache of your browser.

Best Regards,
8Theme’s Team

Hello, Alzain,

You’re welcome!

Best regards,
The 8Theme Team

Hello, Snapp,

Thank you for informing us.

We wish you a pleasant day as well.

Best Regards,
8Theme’s Team

Hello, Anas,

You are welcome!
Would be appreciated if you leave 5stars rating for our theme https://themeforest.net/downloads

Best Regards,
8Theme’s Team

Hello, Alzain,

Please try to disable “Mobile User-scalable” and “Mobile optimization” clear cache including cache of your mobile browser and check the result after that. The mentioned settings may conflict with the setting of cache/optimization plugin on your site.

Best regards,
The 8Theme Team

Hello, Yitzhak,

Thank you for reaching out to us with your concern. We understand that you are experiencing issues with viewing products when you are logged out of your WordPress account, and also encountering problems with the search functionality.

Please record a video of your actions and problems.

How does it work when cache plugin and CDN are disabled?

Additionally, provide FTP access. This will enable us to thoroughly investigate and address your concerns.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Alzain,

Thank you for reaching out to us.

We have reviewed the search functionality on your site from a mobile device and did not encounter any issues. To assist you further, could you please let us know which browser you are using? Additionally, it would be helpful if you could provide a video recording of the actions you are taking and the issue you are encountering.

Try to disable “Mobile User-scalable” and “Mobile optimization” clear cache including cache of your mobile browser and check the result after that. The mentioned settings may conflict with the setting of cache/optimization plugin on your site.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, Snapp,

Thank you for reaching out to us.

We have noticed that you might be using an additional plugin for Maintenance Mode. If this is the case, we kindly ask you to reach out to the support team of that specific plugin for further assistance.

It usually offers an option to exclude pages by their IDs or URLs. Here’s a general guide on how you can do this:
1. Identify the page IDs or URLs for your “Impressum” and “Datenschutz” pages.
2. Go to the Maintenance Mode settings in your website’s admin panel.
3. Look for an option labeled ‘Exclude Pages’, ‘Allowed Pages’, or something similar.
4. Enter the IDs or URLs of the pages you wish to exclude from Maintenance Mode.
5. Save the changes and test the links to ensure that these pages are accessible while your site is in Maintenance Mode.

Best Regards,
8Theme’s Team

Hello, Anoop,

Thank you for reaching out to us with your concern.

We can’t check the product page because of the WooCommerce > Settings > Site Visibility.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, iRockPod,

Thank you for reaching out to us with your queries.

Here are examples of where you can select conditions for templates https://prnt.sc/9sXiXIm-mi4M (for what pages they will be shown). For all products – https://prnt.sc/oYchcVvlU7wL https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/
Maybe you just need to clear the cache to be able to see changes on the frontend.

Could you record a video of your actions and the problem for a better understanding for us what exactly you want to achieve but can’t?

“PS: Is it possible to customize the product archive page’s and single product page’s URL?” – Shop page in URL can be renamed via Dashboard > Pages > quick edit > edit slug https://prnt.sc/lMCJ5rYQPOQb
Permalink settings come from WooCommerce and WordPress, please read this article https://woocommerce.com/document/permalinks/ and contact responsible support teams. For example, here is a link to woocommerce support forum – https://wordpress.org/support/plugin/woocommerce/

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, @pikeralpha,

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, Suit District,

Thank you for reaching out to us with your concerns. We appreciate you choosing our theme for your website.

Regarding the issue with the waitlist button not appearing on the front end, as we can see it works fine – https://prnt.sc/M9jW95csq0ae Please clear cache and check one more time.
We added a URL in the Private Content area. Next time you can do the same.

“Also for the linked variations, we cannot select any product from the list.” – please record a video of your actions and the problem. Do not forget to provide relevant URLs.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @pikeralpha,

We’ve checked your main site > Sales Booster, but the issue is not visible to us. Please test it one more time using the Chrome browser – https://prnt.sc/hn6Fvwd9c1jf

Best Regards,
8Theme’s Team