Hello,

We’ve added a video of the theme update to the Private Content area

Best Regards,
The 8Theme Team

Hello,

Thank you for reaching out and bringing this issue to our attention. We apologize for any inconvenience caused by the missing left border on the first thumbnail image of the product page. We appreciate you providing the screenshot, as it helps us understand the issue more clearly.

To help us resolve this issue promptly, could you please provide the URL of the page depicted in your screenshot? Additionally, it would be helpful to know which browser you are using to access our website.

Thank you for your cooperation and understanding.

Best Regards,
8Theme’s Team

Hello,

Private Content

Best Regards,
The 8Theme Team

Hello,

It appears there has been a misunderstanding, and we are here to clarify the situation once again. Currently, posts are not being displayed on your blog page, regardless of the theme you are using. This issue is not related to our theme. To resolve this, please contact WordPress support. Once the issue is addressed, posts should display on your blog regardless of the theme used.

With our theme, you should be able to achieve the results as seen in our demo. Currently, the posts are not showing at all, and the cause is not related to our theme. As the support team for the theme, we are unable to assist with problems not caused by our theme.

We hope this clarifies the situation.

Best Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us. We are sorry to hear that you are experiencing issues with the blog page on your website. We understand how important it is for everything to function smoothly.

Upon reviewing the issue, we have determined that the problem persists even when an alternative theme is activated – https://prnt.sc/ZD0PMcaNpuVU (specifically, the Storefront – default WooCommerce theme). This indicates that the issue is not related to our XStore theme. To resolve this matter efficiently, we recommend reaching out to WordPress support for further assistance.

We appreciate your understanding and are here to assist with any other inquiries you might have.

Best Regards,
8Theme’s Team

Hello Dotbros,

Thank you for reaching out to us with your concern regarding the blog category sidebar. We understand how important it is for the categories to be organized in a clear and structured manner.

Please be advised that you can access the content of the Blog page sidebar by navigating to Appearance > Widgets > Main Sidebar in your dashboard. The Categories widget, which can be viewed here: https://prnt.sc/HBpp0X9uboc9, is a feature provided by WordPress and not by our theme. Consequently, any functionality related to this widget is outside the scope of our control.

Should you have any more questions or require further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, Ankit Khandelwal,

Thank you for reaching out to us.

XStore Studio allows import sections from different demos – https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your query.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your query.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Azim,

Thank you for reaching out to us with your request.

Please go to Pages > quick edit of my account page title and slug – https://prnt.sc/0BxQiJC_c4Ua

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, kmc,

Thank you for reaching out to us with your request.

Your site is under maintenance mode, so we can’t check it without wp-admin access.

Please read these articles – https://www.8theme.com/documentation/docs/how-to-enable-product-categories-for-menus/ https://www.8theme.com/documentation/xstore/menu-set-up/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello, sadia,

Thank you for contacting us and for using XStore.

1/ “Sometimes When I try to open the product image when the website is still loading it opens the image url/file” – please video of this issue and URL of the product.

2/ Elementor and our theme use scripts to make full-width row, and apply styles, so it takes some time while necessary scripts are loaded. You can enable site preloader via Theme Options to hide that effect or try to speed up the scripts loading using cache plugin and improve server speed settings.

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

Some brands are empty https://prnt.sc/jNxdwZ7tqDU9 and this option is activated – https://prnt.sc/hVC4TG30agg1

Best Regards,
8Theme’s Team

Hello, Diana Nikolova,

Thank you for reaching out to us.

From the screenshot you provided, we have identified that the issue originates not from the theme, but from a specific file: /wp-admin/includes/template.php on line 2298. In response, we searched for a solution on the WordPress forum and removed non-existent pages from the menu, as shown here: https://prnt.sc/SiLsBRLw3QFS. This action has resolved the problem.

Should you require further assistance or have any more inquiries, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Dear @patrykxzielinski,

Thank you for your cooperation.

Warm Regards,
The 8Theme Team