For some unknown reason every images i upload is being reduced and shrink

This topic has 4 replies, 2 voices, and was last updated 2 months ago ago by Rose Tyler

  • Avatar: scrumgum
    scrumgum
    Participant
    September 1, 2024 at 16:51

    Hi support team,
    Please help with this topic, it seems like the images I upload are being manipulated; I did not activate any plugin related to this action, so I can relate this action to the theme.
    Please check this one asap.
    Thank you

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2024 at 07:26

    Hello, scrumgum,

    Thank you for reaching out to us with your concern. We understand that you are experiencing issues with image manipulation on your website, and we are here to help.

    To assist you effectively, could you please provide us with a few more details? Specifically, it would be helpful to know the format of the images you are uploading and any specific changes you notice after uploading them. Additionally, if you could provide a video?

    Once we have this information, we will be better equipped to diagnose the issue and provide a suitable solution. We appreciate your cooperation and look forward to resolving this matter promptly.

    Best Regards,
    8Theme’s Team

    Avatar: scrumgum
    scrumgum
    Participant
    September 2, 2024 at 11:17

    Please try uploading .webp file type

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2024 at 13:07

    Hello, scrumgum,

    Private Content

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
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