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Viewing 30 posts - 4,561 through 4,590 (of 68,221 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2024 at 10:41

    Hello, Anas,

    Thank you for reaching out to us.

    Please provide FTP access, we will check what can be done to help you.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2024 at 10:38

    Hello,

    You’re welcome!

    There is no such video from our theme side because this functionality is not a part of XStore. We recommend that you contact the WooCommerce support team for further assistance regarding this matter.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2024 at 10:36

    Hello, Sam,

    Private Content

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2024 at 10:14

    Hello, ProdbyDaan,

    Thank you for reaching out to us with your concerns regarding the Sales Booster settings. We apologize for any inconvenience you are experiencing.

    Have you cleared cache after the theme update?

    Please provide temporary wp-admin access, we need to check your settings.

    We do not have this problem on our test sites.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2024 at 09:32

    Hello, Sam,

    https://prnt.sc/HH6xhuvtrnhv

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2024 at 09:30

    Dear, pankaj kumar,

    Private Content

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2024 at 09:15

    Hello, Niladri,

    You’re welcome!

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2024 at 09:15

    Hello, Daniel,

    Thank you for reaching out to us with your request. We understand the importance of having your website available in Spanish and are here to assist you with the language changes.
    In case you need to translate the site from English to Spanish, the Loco translate plugin can be used to translate the theme and Core plugin.
    But in case you want to have a multilanguage site, you need to use WPML – https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/ and WPML support will help you.
    Please note, if WPML is installed but not configured correctly, the translation functionality may not perform optimally. It is essential to either properly configure WPML, if you choose to use it, or to disable the plugin entirely if it is not needed.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2024 at 09:00

    Hello, Paul Modiga,

    Thank you for reaching out to us with your concern regarding the OAuth link for social login configuration with Google on your website.

    Please provide screenshots of your google login settings and temporary wp-admin access.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2024 at 07:59
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2024 at 07:53

    Hello, Niladri,

    We appreciate your prompt response.

    XStore Builders > Products archive > Archive products > edit these settings https://prnt.sc/swtbh6EsryBf

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2024 at 07:49

    Hello,

    Thank you for reaching out to us. We hope this message finds you well.

    We are delighted to hear about your plans to introduce personalized products on your website. To create a dedicated section or feature that allows customers to input their personalization information easily, you can consider the following options:

    1. **Product Customization Tool**: Implement a tool specifically designed for product customization. This can be integrated into your product pages, allowing customers to enter their personalization details directly.

    2. **Custom Forms**: Add custom forms to your product pages where customers can fill in their personalization requests. Ensure these forms are user-friendly and mobile-responsive.

    3. **Detailed Product Descriptions**: Update your product descriptions to include instructions on how customers can provide their personalization details, whether through a form, email, or a special section during the checkout process.

    4. **Dedicated Support Section**: Consider setting up a dedicated support section or chat service to assist customers with their personalization queries in real-time.

    For the practical implementation of this plan, you may need to utilize additional plugins or consult with a technician who can perform customized code modifications to your website. Please note that the customization you are seeking is not included by default in the theme. Additionally, we cannot guarantee compatibility with all existing plugins. Therefore, we advise you to contact WooCommerce support for recommendations on the best plugins to use for your specific needs – https://wordpress.org/support/plugin/woocommerce/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2024 at 07:33

    Hello,

    Thank you for reaching out to us with your query about adding a language switcher to the header of your website. We understand how important this feature is for enhancing the accessibility and functionality of your site.

    Please follow this screenshot – https://prnt.sc/fxxlxDLeI_Lq

    Additionally, read this topic – https://www.8theme.com/topic/i-cant-create-second-menu-in-my-site-using-polylang/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2024 at 07:26

    Hello, scrumgum,

    Thank you for reaching out to us with your concern. We understand that you are experiencing issues with image manipulation on your website, and we are here to help.

    To assist you effectively, could you please provide us with a few more details? Specifically, it would be helpful to know the format of the images you are uploading and any specific changes you notice after uploading them. Additionally, if you could provide a video?

    Once we have this information, we will be better equipped to diagnose the issue and provide a suitable solution. We appreciate your cooperation and look forward to resolving this matter promptly.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2024 at 07:17

    Hello,

    Private content

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2024 at 16:37

    Hello,

    “The code worked, I use that.” – You’re welcome!

    “I asked in the first place because the default option from the Elementor element xstore Product Iimage it is not working. It does not show the left border.” – To assist you more effectively, could you please provide us with a video or screenshots that illustrate the settings and the specific issue you are encountering? This documentation will help us understand the problem more clearly and guide you towards a resolution.

    Thank you for your cooperation and attention to this matter.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2024 at 16:36

    Hello, kmc,

    “I have enabled my website for you to review” – we can not see your site still https://prnt.sc/7AlOobU9h9WT

    “In the prevoius image I attached, if I use mega menu (3 columns) as 2nd level menu, and in these 2nd level menu I use categories as menu item, I didn’t find a way to automatically display its sub categories as 3nd level sub-menu.” – there is no such option, unfortunately.

    You are welcome to submit a feature request on our request board at https://www.8theme.com/taskboard/. Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2024 at 16:33

    Hello,

    You’re welcome!

    1/ Below is an example of a product short description for your reference:
    https://prnt.sc/M6o8tsenRcDehttps://prnt.sc/gcsP9mYmUBvn

    <ul class="active tick">
     	<li>Super-dense source of vitamins and minerals</li>
     	<li>Contain more vitamin B2</li>
     	<li>Better flavor and texture than the plain white mushrooms</li>
     	<li>Enjoy for longer when kept in the fridge</li>
     	<li>Suitable for vegetarians</li>
    </ul>

    2/ To modify the styles of the buttons, please navigate to Theme Options > Styling in your dashboard.

    3/ Regarding additional options, all available settings have been displayed in your screenshot. Currently, there are no further options for quick view panel beyond those shown.

    Should you require any more details or assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2024 at 16:11

    Hello, Bagwani,

    Featured image for project https://prnt.sc/NCdbfMBR8KDe is obligatory – https://prnt.sc/7KbwIMtr6BzH , once images are uploaded > https://prnt.sc/_KPjPqylXFyd

    “You’ve shared this about container so after doing this my top banner will shift to the full screen or not?” – which one? Please provide some screenshots and URLs.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2024 at 14:52

    Hello @Mumtoz,

    Thank you for getting in touch with us.

    Archives can be downloaded from – https://www.8theme.com/downloads/ or from ThemeForest.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2024 at 14:49

    Hello,

    We appreciate your prompt response.

    Here is what we see on your single product page – https://prnt.sc/qfzDKiGInQqi

    Border can be added using custom CSS code:

    .single-product .thumbnail-item {
        border: 1px solid #222;
        margin: 5px;
    }

    https://prnt.sc/hxE2GsmxfZ-L
    https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2024 at 14:44

    Hello,

    We appreciate your prompt response.

    Theme Options > WooCommerce > Shop > Products Design > select Design type.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2024 at 14:13

    Hello, dybwpath,

    We appreciate your prompt response.

    Please update the Core plugin – https://prnt.sc/ccC4dDXjFsmi https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    1/ “But if the element is in Container it does not show the stars from Your rating https://prnt.sc/27Vyo2C8FQ4Z&#8221; – please provide the URL of such product.

    2/ Follow this article to translate the theme and Core plugin using Loco Translate – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2024 at 14:00

    Hello,

    Private Content

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2024 at 13:59

    Hello,

    We’ve added a video of the theme update to the Private Content area

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2024 at 13:55

    Hello, Vincenzo Mennella,

    We appreciate your prompt response.

    Private Content

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2024 at 13:44

    Hello,

    Thank you for reaching out and bringing this issue to our attention. We apologize for any inconvenience caused by the missing left border on the first thumbnail image of the product page. We appreciate you providing the screenshot, as it helps us understand the issue more clearly.

    To help us resolve this issue promptly, could you please provide the URL of the page depicted in your screenshot? Additionally, it would be helpful to know which browser you are using to access our website.

    Thank you for your cooperation and understanding.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2024 at 12:39

    Hello,

    Could you please provide URL and temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2024 at 12:37

    Hello,

    Private Content

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2024 at 12:33

    Hello, Teya Bozhilova,

    Please try to use XStore Builders > Posts Archive > create the desired layout.

    1/ If you have PHP skills you can try to customize it according to your needs (xstore/templates/breadcrumbs.php) via child theme.

    Please note that additional customization in files is outside the scope of our basic support.

    2/ https://prnt.sc/wJiAhydKsXW5 > https://prnt.sc/_qyi8KcY5M5o
    Maybe you just need to clear the cache.

    3/ Here is what we see right now – https://prnt.sc/0EBfpaXkMydz

    Best Regards,
    8Theme’s Team

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    Viewing 4,590 results - 4,561 through 4,590 (of 68,221 total)
Viewing 30 posts - 4,561 through 4,590 (of 68,221 total)
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