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Viewing 30 posts - 45,391 through 45,420 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2020 at 16:56

    Hello,

    You can use this custom CSS code:

    .back-top {
        right: unset;
        left: 15px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2020 at 16:33

    Hello,

    Please make sure that WPBakery Page Builder is enabled for products – https://www.8theme.com/documentation/xstore/plugins/wpbakery-page-builder/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2020 at 16:31

    Hello,

    We do not see the black box on your site, but you can add this custom CSS code

    html[class*="span"] {
        float: none;
        min-height: unset;
        margin: 0;
    }

    to achieve such displaying – http://prntscr.com/r8ke2f

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2020 at 16:27

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2020 at 15:45

    Hello,

    Theme options > WooCommerce (Shop) > Single product page > Size Guide Image.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2020 at 15:32

    There is no such possibility, unfortunately.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2020 at 14:46

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2020 at 14:41

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2020 at 13:58

    Hello,

    We do not have this problem on our test site.
    If you have a staging site with this problem, try to disable all 3rd party plugins and check images then. Do not forget to clear browser cache.
    To be sure that the problem is not caused by changes in child theme, check how it works with the parent theme.
    Let us know the results. If you need further assistance from our side, provide URL of the staging site, temporary wp-admin, and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2020 at 13:52

    Hello,

    Please see screenshots http://prntscr.com/r8har2 > http://prntscr.com/r8hb5d

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2020 at 11:58

    It is not a bug, because descriptions of other products have “103404” text in the description – http://prntscr.com/r8f5ut , so you need to change descriptions.
    Also, it is possible to change the order of these results http://prntscr.com/r8f6jj via child theme. If you need help with such changes, provide us with temporary FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2020 at 11:24

    The described way works correctly on our test site. To sort out the situation on your site, let us know with which one of your headers we can use for tests and on which pages + languages it should be shown.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2020 at 11:15

    Only conditions that are related to pages of your main language can be fully displayed.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2020 at 11:09

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2020 at 11:08

    The same problem.
    Please follow describe steps to translate the text.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2020 at 11:06

    The same problem. Do you need our IP?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2020 at 11:02

    Hello,

    Sorry for the delay in answering.
    The situation relates to the specific functionality of the Multiple headers with WPML on different languages
    Please follow next steps:
    1) Go to Header builder > Multimple headers > edit header > select conditions in “Where do you want to display your header?”
    2) Go to Dashboard > change language http://prntscr.com/r8e100 , then open Header builder > Multimple headers > edit header. If you want to set the same header for pages on different languages you will see empty condition fields – do not delete them, because that means that their condition affects other languages, not the main one (selected via the top bar in your Dashboard), just add a new one condition and select pages.
    As a result, all conditions will work for all selected pages, but via the Multiple headers can be seen only conditions/pages of the current main language, and other conditions are shown as empty.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2020 at 11:01

    Hello,

    Please follow next steps:
    1) Go to Header builder > Multimple headers > edit header > select conditions in “Where do you want to display your header?”
    2) Go to Dashboard > change language http://prntscr.com/r8e100 , then open Header builder > Multimple headers > edit header. If you want to set the same header for pages on different languages you will see empty condition fields – do not delete them, because that means that their condition affects other languages, not the main one (selected via the top bar in your Dashboard), just add a new one condition and select pages.
    As a result, all conditions will work for all selected pages, but via the Multiple headers can be seen only conditions/pages of the current main language, and other conditions are shown as empty.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2020 at 10:44

    Dear,

    Have you checked screenshots that I provided?
    Provide correct temporary wp-admin access, so I can do an example on your site and provide more screenshots.
    To add more categories here – http://prntscr.com/r8dr3m , go to Appearance > Menus > edit All department menu > find a block of product categories and select a few of categories then click on Add to menu. If you do not see product categories there, just enable them via Screen options http://prntscr.com/r8dstn
    To edit this menu http://prntscr.com/r8dt2t , find out which static block is used – https://prnt.sc/r7velj then go to Statick block and edit one of the blocks – https://prnt.sc/r7ves7http://prntscr.com/r8duwy http://prntscr.com/r8dv2r (create new menu items http://prntscr.com/r8dvce or duplicate them http://prntscr.com/r8dvlg ).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2020 at 10:29

    Hello,

    We can’t asses your dashboard – http://prntscr.com/r8df6j
    Update the theme and Core plugin to latest versions – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ , then synchronize translation https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ and translate “Related products” for the theme – http://prntscr.com/r8dly1 > http://prntscr.com/r8dm3r

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2020 at 10:16

    Hello,

    We can’t log in to your wp-admin http://prntscr.com/r8db7n Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2020 at 10:10

    Hello,

    Please check the page now – http://prntscr.com/r8d8hc Changes were done on this page only (custom CSS for the page and element). There is no solution for Masonry element, unfortunately.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2020 at 10:01

    Hello,

    1) You did not follow the described steps. I’ve done them on your site, please check now – http://prntscr.com/r8cv95 > http://prntscr.com/r8cvdq
    2) There is not a possibility to achieve exactly the described result, but you can add this code in Global custom CSS area:

    @media only screen and (max-width: 768px) {
        .portfolio-image .zoom {
            visibility: visible;
            opacity: 1;
        }
        .portfolio-image .zoom a:first-child span:before, 
        .portfolio-image .zoom a:first-child span:before, 
        .portfolio-image .zoom a:first-child span:before {
            margin-top: 50%;
            margin-left: 0px;
        }
    }

    http://prntscr.com/r8d3n3

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2020 at 09:36

    Hello,

    Do you have this problem with a default WC theme (Storefront) or with our theme only?
    Try to temporarily disable 3rd party plugins and check if one of the plugins causes the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2020 at 09:31

    Hello,

    Enable WP debug mode https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 26, 2020 at 17:37

    Hello,

    WooCommerce > Settings > Accounts & Privacy > Account creation > Allow customers to create an account on the “My account” page – https://docs.woocommerce.com/document/configuring-woocommerce-settings/#section-15

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 26, 2020 at 16:54

    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 26, 2020 at 14:35

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 26, 2020 at 13:46

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 26, 2020 at 13:46

    Hello,

    You are using the latest version of XStore Core plugin but the version of the theme is old http://prntscr.com/r7xmg8
    To avoid difficulties, backup the theme files and database before any update.
    You can create a staging site (full copy of the existing one) and do updates there first. If everything is ok then you’ll be able to update the production site https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    Regards

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    Viewing 45,420 results - 45,391 through 45,420 (of 68,231 total)
Viewing 30 posts - 45,391 through 45,420 (of 68,231 total)
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