Forum Replies Created

Viewing 30 posts - 45,181 through 45,210 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 21, 2020 at 08:02

    You’re welcome!
    Have you sorted out http://prntscr.com/rk1jw0 ?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2020 at 16:38

    Do you mean like this – http://prntscr.com/rjpuqk ? It is header overlap + transparent bg http://prntscr.com/rjpz4l
    Multiple headers allow enabling the overlap for the header on the home page only http://prntscr.com/rjpy5r

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2020 at 15:45

    Theme Options > Header builder > select header section > Background Color, similar for the sticky header.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2020 at 15:28

    Change the mentioned code in Theme Options > Theme Custom CSS > Global custom CSS, save changes, clear cache and check then.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2020 at 15:02

    Hello,

    Change this custom CSS code http://prntscr.com/rjnyho to

    ::selection {
      background: #222;
      color: white;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2020 at 12:30

    Hello,

    Have you created Brands in Dashboard > Products > Brands? Have you associated them with products? Please describe the problem and the desired result in more detail.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2020 at 09:48

    Hello,

    Have checked all the server requirements before the installation https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/ ?
    You can import demo version via wp-admin /dashboard > XStore > Import demos – https://youtu.be/UAlAkvoilfk
    Let us know if you need any further assistance. If yes then provide us with the WP Dashboard access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2020 at 08:23

    Hello,

    1) Theme Options > Header builder > My account / Cart / Wishlist > Style > Colors > select Custom and set White there.
    2) Please change this custom CSS code

    .back-top {
        right: unset;
        left: 15px;
    }

    to –

    .back-top {
        right: auto;
        left: 15px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2020 at 07:53

    Hello,

    Do you use server cache or CDN? It can be an effect of the cache or conflict with a plugin. Try to disable additional plugins that can affect the checkout page and check how it works then.
    These settings of the checkout come from WooCommerce, so you need to check if there is problem with the default theme (Storefront) or with our theme only.
    Let us know.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2020 at 07:45

    Hello,

    WooCommerce > Settings > Advanced > Page setup – https://docs.woocommerce.com/document/woocommerce-pages/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2020 at 13:47

    If you love XStore and have something nice to say don’t hesitate to tell about this! We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/downloads

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2020 at 13:23

    Hello,

    WooCommerce > Settings > Advanced > Page setup > select Checkout page https://docs.woocommerce.com/document/woocommerce-pages/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2020 at 13:19

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2020 at 13:05

    Hello,

    Theme Options > Header builder > Newsletter

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2020 at 12:42

    Hello,

    Thanks for using our theme.
    Go to Theme Options > Speed optimization > FontAwesome Support > On.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2020 at 09:46

    Try to clear all the cache. If this doesn’t help, provide temporary FTP access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2020 at 09:26

    Shop is an archive page for products, as was mentioned by Olga, this specific page can’t be imported in such way. Please read more – https://docs.woocommerce.com/document/woocommerce-pages/
    https://www.8theme.com/documentation/xstore/woocommerce/shop-page/
    If you want to change the layout of Shop page, go to Theme Options > WooCommerce (Shop) > Shop and … > Product Catalog
    + https://www.8theme.com/documentation/xstore/woocommerce/product-images/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2020 at 09:18

    Hello,

    Theme Options > Header builder > Search > Search By Category > Off.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2020 at 09:15

    Hello,

    You can try to use Fancy button element, select On click action > Custom link.
    There is no such possibility for the phone call, unfortunately.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2020 at 08:38

    Hello,

    As I can see, your sidebar with filters is showing on the bottom of the page – http://prntscr.com/riu1ko
    There is no option to change the position of these elements – http://prntscr.com/riu22f You can disable it via Theme Options > WooCommerce (Shop) > Shop > Shop page layout > Show Products Toolbar On The Shop Page > Off.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2020 at 08:22

    Hello,

    Do you have this problem with a default WC theme (Storefront) or with our theme only?
    Try to disable 3rd party plugins and check if one of the plugins causes the problem.
    Let us know results.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2020 at 08:02

    Hello,

    Add the next code in Custom CSS for page area – http://prntscr.com/ritk4o

    @media only screen and (max-width: 480px) { 
        .sidebar {
            display: none !important;
        }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 18, 2020 at 16:31

    Hello,

    We can’t log in – https://prnt.sc/rihcf2 Please check credentials.
    Use Private Content area to post login and password.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 18, 2020 at 16:26

    Hello,

    You can use Multiple headers – https://youtu.be/BpeXfzNwkOc

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 18, 2020 at 15:09

    Hello,

    Theme Options > WooCommerce (Shop) > Shop > Shop page layout > Hide Sidebar For Mobile Devices > Off.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 18, 2020 at 14:40

    Hello,

    Yes. Additional customization is outside the scope of our support.
    Check what’s included in theme support, please, – https://themeforest.net/page/item_support_policy

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 18, 2020 at 14:36

    Hello,

    There is no such option, by default. It requests additional customization in files, which is outside the scope of our support.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 18, 2020 at 12:33

    Hello,

    The same problem http://prntscr.com/ricc14 unfortunately. Please check.
    Is there any restriction by IP?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 18, 2020 at 12:25

    Hello,

    Try to disable 3-rd party plugins and then check.
    If this doesn’t help, provide temporary wp-admin access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 18, 2020 at 10:11

    Once SG Optimizer is disabled, the gallery and zoom works – https://prnt.sc/ri9f3m Try to change settings of the plugin or disable it.

    Regards

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    Viewing 45,210 results - 45,181 through 45,210 (of 68,231 total)
Viewing 30 posts - 45,181 through 45,210 (of 68,231 total)
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