Forum Replies Created

Viewing 30 posts - 45,181 through 45,210 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2020 at 09:58

    Hello,

    Thanks for the reply.
    Could you, please, provide a password to the wp-admin?
    Our technicians will be able to take a closer look at the problem on Monday, due to the weekend.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2020 at 09:53

    Hello,

    Sorry, but we can’t give you any recommendations about this.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2020 at 09:49

    Hello,

    1) Appearance > Menus > Screen options > Product categories – http://prntscr.com/rg6pkm
    2) Please provide screenshots. What version of explorer do you use?
    Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2020 at 09:40

    Hello,

    Do you mean this bar – http://prntscr.com/rg6m3d ? It can be disabled in Theme Options > WooCommerce (Shop) > Single product page > Sticky Add To Cart Bar > Off.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2020 at 09:22

    Hello,

    Our technicians did not do any changes on your site. They will be able to take a closer look at the mentioned problems from Monday, due to the weekend.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2020 at 09:12

    Hello,

    I was able to connect. Thanks.
    Our technicians will be able to take a closer look on Monday, due to the weekend. Please wait, and do not change access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2020 at 09:04

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2020 at 09:03

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2020 at 16:13

    Hello,

    Have you added the mentioned CSS code?

    .single-product .pswp {
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2020 at 15:43

    Hello,

    We did not make changes for the backend in the latest update of the theme.
    The latest version of WooCommerce contains changes for backend functionality, so I suppose the problem is independent of our theme. Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2020 at 15:25

    Hello,

    Thanks for contacting us.
    Your site under maintenance mode, so we can’t check it. Provide temporary wp-admin access, please.
    Describe the question in more detail with screenshots also.
    Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2020 at 15:03

    Hello,

    1) We would recommend you to update the theme and Core to latest versions – http://prntscr.com/rfuaxj https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ Do not forget to create the backup of your database and files before starting the update.
    Then check how the header builder works. If the problem won’t be solved, let us know.
    2) I’ve sent a report about the problem with Contacts element to our developers.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2020 at 14:50

    Hello,

    You provided FTP access to an empty folder – https://prnt.sc/rfu4ve Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2020 at 14:18

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2020 at 13:42

    Hello,

    1) Our theme uses Header Builder that allows placing menus in any part of the header, so there are no Manage Menu Locations settings. In this case, you can integrate UberMenu manually via shortcode, as described in docs of the plugin – https://sevenspark.com/docs/ubermenu-3/quick-start > add Html block in the header structure with the shortcode inside – http://prntscr.com/rft5dz
    2) Provide us with temporary wp-admin and FTP access, so we can check what can be done to help you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2020 at 11:48

    Hello,

    Add custom class, for example, “custom-hidden-section”
    + custom CSS code in Global custom CSS area –

    @media only screen and (min-width: 480px) { 
        .custom-hidden-section {
            display: none;
        }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2020 at 11:45

    Hello,

    Please provide FTP access also.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2020 at 11:34

    Hello,

    Try one of these ways:
    – set another page as a Home
    – add a link of another page on the coming soon page
    – change page template from “blank” to “default”, as a temporary solution.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2020 at 11:14

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2020 at 10:35

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2020 at 09:36

    It works for section in the same way – http://prntscr.com/rfooaw > http://prntscr.com/rfoojv
    Provide a link of the page where you added the class for a section, so I can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2020 at 08:23

    Hello,

    There is no such option, it requests additional customization.
    Note that we don’t give guaranty for full theme compatibility with all 3-rd party plugins.
    Please describe the situation in more detail with screenshots. Maybe we will be able to give you some advice.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2020 at 08:19

    Hello,

    You can use the next custom class –
    et-hidden-phone
    for example – https://prnt.sc/rfnl8b

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2020 at 15:36

    Try to change the previous code to:

    .single-product .pswp {
        display: none;
    }

    Or you can activate the Single product page builder in Theme Options > WooCommerce (Shop), then you will be able to build the desired layout from scratch. The gallery element has option to disable Lightbox there.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2020 at 14:50

    Hello,

    Do you use Single product page builder? Could you, please, provide URL?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2020 at 14:47

    Hello,

    We are glad that the problem was solved.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2020 at 14:45

    Hello,

    Try to set – http://prntscr.com/rfbaek > http://prntscr.com/rfbaiz

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2020 at 14:38

    Hello,

    Thanks for the question.
    Try to add the next code in Theme Options > Theme custom CSS:

    .single-product .woocommerce-product-gallery__image {
        pointer-events: none;
    }

    If this doesn’t help, provide us with URL of one of your products.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2020 at 14:26

    Hello,

    You provided wp-admin URL, but we need a username and password to log in your Dashboard.
    On the site that you provided we can see 6.2.12 version of the theme (it is not the latest version). Have you restored a backup?
    Looks like you updated Core plugin before the theme update.
    You can do the update of the theme and then Core plugin without any problems now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2020 at 13:21

    Hello,

    Thanks for contacting us.
    Go to XStore dashboard > Instagram API > Add account.
    If this doesn’t help, provide us with temporary wp-admin and FTP access.

    Regards

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    Viewing 45,210 results - 45,181 through 45,210 (of 68,187 total)
Viewing 30 posts - 45,181 through 45,210 (of 68,187 total)
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