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Tremendously Slow Demo - by M-LAW - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 4 years ago ago by Rose Tyler

M-LAW

Participant

April 3, 2020 at 23:42

Good evening,

I purchased your theme as a quick fix demo for my website. I wanted to show my clients what is possible. The installed demo is a total disaster. It has been installed exactly according to normal protocol and the theme is incredibly slow.
I wanted to showcase your demo to my clients and then buy more of your licenses once they ordered from me but what I got was tremendously negative feedback on how slow the demo was (and is). I have tried it on a local server and it is the same!
Can you explain please? When I entered the website into google pagespeed it gave it a rating 4/100.
Please check this theme on a mobile device. The basket and other menu on the left is incredibly slow to load. I viewed some of your other ‘showcase’ site and they are the same!
This has been so damaging to my business and I require this resolved immediately or I will be seeking a full refund.
https://storedemo1.westerncms.com/

P.S I did think about looking through the CSS etc etc but why should I? I never bought a theme to sit there for hours to fix it. Paid extra for the 12 months support. If you would rather just refund please do so.. Id rather get a refund and buy something else.

Thank you.

#232580 Copied Theme version: 6.2.13

5 Answers

Olga Barlow

Support staff

April 4, 2020 at 10:49

Hello,

Could you, please, provide us with temporary WP Dashboard access to your site? We’ll check if the issue is related to our theme and try to help you.

Regards

#232612 Copied

M-LAW

Participant

April 9, 2020 at 00:38

Thank you, which email address do I use for that please? A login requires your email address…

#233007 Copied

Rose Tyler

Support staff

April 9, 2020 at 07:23

Hello,

Actually no matter what email you will use there, even some randomly generated because we need it just for test. Anyway, you can use this one plugins.8theme@gmail.com But, please, don’t use it for any newsletters or reports of your site in future!

Regards

#233020 Copied

M-LAW

Participant

April 15, 2020 at 13:54

I have done some work with the theme and it seems better now. The recent update has improved the menu and cart responsiveness greatly. Thank you.

#233550 Copied

Rose Tyler

Support staff

April 15, 2020 at 14:18

You’re welcome!
Feel free to ask if you have any other questions.

Regards

#233553 Copied
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