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Viewing 30 posts - 43,321 through 43,350 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2020 at 13:05

    Hello,

    Please download frontend.js file from here – https://dropmefiles.com/FHR3g and re-upload it into et-core-plugin/packages/st-woo-swatches/public/js folder. Clear cache and check then.
    If problems won’t be solved, provide us with URL, temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2020 at 12:55

    Hello,

    Thanks for using our theme.
    It is not a bug, but predefined behavior. You can change “Off-Canvas Type” in Theme Options > Header builder > Mobile menu.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2020 at 12:50

    Hello,

    Thanks for using our theme.
    1) Try to disable jetpack plugin and check then.
    2) Theme Options > WooCommerce (Shop) > Single product page > Related products > Related Products Per View > set 6 for desctop.
    3) Please provide temporary wp-admin access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2020 at 12:03

    Hello,

    You’re welcome!
    Yes, changes will be included in the next theme update also.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2020 at 11:27

    Hello,

    Go to WooCommerce > Status > press Tools tab > find Import pages button and import the default WooCommerce pages.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2020 at 11:24

    Hello,

    Fixed. Please clear cache and check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2020 at 11:23

    Hi Darinagg,

    You provided FTP to empty directory http://prntscr.com/t4w93z Check the destination folder of the FTP user.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2020 at 11:19

    Hello,

    Thanks for using our theme. Please provide URL of your site and temporary wp-admin access, so we can take a closer look. Use Private Content area – http://prntscr.com/t4w6h7

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2020 at 11:17

    Hello,

    Thanks for contacting us.
    Your site under maintenance mode, so we can’t check it.
    Sometimes when you import demo with a great number of the images the server timeout is not enough to import all the media that demo has and this error occurred. You can choose the demo import again and at the demo content installation step don’t check all but media only https://gyazo.com/647b0452f7c5d8ddb3ebcf966506dcc0
    Download archive of the slider from here – https://dropmefiles.com/urTBy and import it on your site.
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2020 at 11:11

    Hi,

    1) Edit page > Carousel Anything Settings > disable Easy mode, Navigation tab > Reload > Edit settings.
    2) There were some changes in Instagram functionality. We do our best to make the theme compatible with it. Right now the Instagram element doesn’t work with a hashtag. Please wait for the next theme update.
    3) You are using the default Image carousel element which doesn’t have such an option. Try to use our custom carousel element – http://prntscr.com/t4vwgf
    4) Try to clear cache of your mobile browser and check one more time. What mobile and browser do you use?
    5) Theme Options > Header builder > Account > Dropdown > Dropdown Background and WCAG Dropdown Color.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2020 at 10:52

    Hello,

    It shows the full size of the image, so prepare your image using a graphics editor (make it the desired size), before uploading to your media library and Theme Options.
    Or add the next code in Theme options > Theme Custom CSS > Global custom CSS:

    .et-loader-img {
        max-width: 300px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2020 at 10:44

    Hello,

    Try to set these settings – http://prntscr.com/t4vfv6

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2020 at 10:22

    Hello,

    Try to disable “Include libraries globally” in Slider revolution > Globals > General.
    Edit slider > MODULE GENERAL OPTIONS > Advanced > Lazy Loading > Single.
    Then clear cache and check the slider then.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2020 at 10:10

    Hello,

    It works in a similar way, if you can’t see the desired page or category from start, use the search, for example, http://prntscr.com/t4uoav http://prntscr.com/t4upnw

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2020 at 09:41

    Hello,

    1) As I can see the Elementor plugin is activated on your site, but if you are using WP Bakery, it would be better to disable another page editors.
    You are using a lot of plugins, one of them can cause a conflict with the WP Bakery, so try to disable all third-party plugins that do not come bundled with our theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how Frontend Editor works then.
    Meanwhile, you can use Backend editor.
    Also, check if Number of slides per view of Custom carousel element works correctly with disabled additional plugins.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2020 at 09:10

    Hello,

    Edit custom CSS code in Theme Options > Theme custom CSS > Global custom CSS – http://prntscr.com/t4tcgv
    http://prntscr.com/t4tdfr
    Add this code –

    .type-product .product-content .product-information .single_add_to_cart_button.button:hover {
        color: black !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2020 at 08:59

    Hello,

    Theme Options > Mobile panel > Enable Mobile Panel

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2020 at 08:59

    Hello,

    What version of the browser do you use? I can see these icons via explorer browser (11 version).
    Go to Theme Options > Header builder > Cart/My account > Style > WCAG Color > Custom > set color.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2020 at 08:52

    Hello,

    Do you have a problem with this product only? Compare settings/content of products to find out what caused this situation. Try to create a new product, is it works fine?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2020 at 08:35

    Hi,

    YITH > Wishlist > Add to wishlist options > http://prntscr.com/t4sqqv
    https://www.8theme.com/documentation/xstore/plugins/wishlist/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2020 at 08:34

    Hi,

    Instagram is platform that displays images, how do you think it should share product information? Sorry, but Instagram itself does not allow sharing from any other sites.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2020 at 08:32
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2020 at 08:24

    Hello,

    1) Check this topic – https://www.8theme.com/topic/category-icon/
    2) Could you provide a mockup or screenshots with an example of the desired menu?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2020 at 08:17

    Hello,

    Add this code in Theme Options > Theme custom CSS > Custom CSS for desctop:

    .secondary-menu-wrapper .nav-sublist-dropdown {
        top: 0;
        transform: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2020 at 08:13

    Hello,

    1) Create brands via Dashboard > Products > Brands, then add them for products – http://prntscr.com/t4s8hl or http://prntscr.com/t4s8x8
    Theme Options > WooCommerce (Shop) > Shop > Shop elements > Brands settings
    2) Sorry, but your question is a bit unclear for me. Please describe it in more detail with screenshots.
    Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2020 at 08:03

    Hello,

    The image can’t be shown here – https://pasteboard.co/JeigwmG.png
    Please watch this video – https://youtu.be/LgzC4iK-j6A

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2020 at 08:00

    If you select to show the menu on the Categories tab – https://prnt.sc/t2to92 you will get items of the menu there https://prnt.sc/t4gitz = http://prntscr.com/t4s3h0 I do not see any problem, content is shown according to your settings.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2020 at 07:51

    Hello,

    There is no such feature, by default. Additional customization is not included in our basic support.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2020 at 07:37

    Hello,

    I can see the icon – http://prntscr.com/t4rp53 Please clear cache and check one more time. If this is not solved, provide URL of page where I will be able to see the problem.
    Use the next custom CSS code:

    .main-products-loop .product, .products-loop .product, .carousel-area .product-slide .product {
        display: flex;
        justify-content: center;
    }
    .products-loop .ajax-content, .products-loop {
        display: flex;
        flex-wrap: wrap;
        flex: 1;
    }
    .content-product {
        flex-direction: column;
        justify-content: space-between;
        display: flex;
        flex: 1;
    }
    .content-product .quantity-wrapper {
        margin-right: auto;
    	margin-left: auto;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2020 at 07:31

    Hello,

    Please describe the desired result in more detail with screenshot + provide URL.
    Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here.

    Regards

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    Viewing 43,350 results - 43,321 through 43,350 (of 68,231 total)
Viewing 30 posts - 43,321 through 43,350 (of 68,231 total)
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