Hello, Flance,

Please provide temporary wp-admin and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Chandru,

Could you please inform us which web browser you are currently using? Additionally, we kindly request that you conduct tests across various devices and browsers to ensure compatibility.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, Blagovest,

We have noticed that the FTP directory appears to be empty as shown in the screenshot: https://prnt.sc/uTfrOPwvu58q . To proceed further, we kindly ask you to verify the destination folder of our user. It is essential for us to have access to your WordPress installation to continue with our support.

Warm Regards,
The 8Theme Team

Hello, Juan Diego Cardenas Ruiz,

Thank you for reaching out to us.

Please follow this article and translate XStore Core plugin – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

If you need further assistance, please provide us with temporary wp-admin access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Blagovest,

Thank you for contacting us and for using XStore.

Please rename https://prnt.sc/iq96_q732-Qf to xstore-bg_BG.po and https://prnt.sc/C4C5dl-8SQ69 to xstore-core-bg_BG.po

Warm Regards,
The 8Theme Team

Hello, Sam,

Thank you for reaching out to us with your request.

Product Catalog settings come from the WooCommerce plugin (Appearance > Customizer > WooCommerce (Shop) > Product Catalog > Shop page display and Category display).

Best Regards,
8Theme’s Team

Hello, LUKITA,

Thank you for reaching out to us with your query.

Dashboard > Posts > Categories.

Appearance > Widgets > Main sidebar.

Best Regards,
8Theme’s Team

Hello, Flance,

Thank you for reaching out to us with your query. We understand that you are experiencing issues with the mobile menu on your website, specifically with the behavior of the category and subcategory links. We appreciate you providing the video links to illustrate the issue clearly.

For your convenience, navigate to the following path within the theme settings: Theme Options > Header Builder > Mobile Menu > Dropdown Opening Action

Best Regards,
8Theme’s Team

Dear @filiphdan,

You are most welcome!

We wish you a pleasant weekend as well.

Warm Regards,
The 8Theme Team

Dear @Growthx Media,

We hope this message finds you well. We have noticed that our current rating from you on ThemeForest remains low. Upon reviewing our previous correspondences, it appears that our team has answered all the queries you raised.

We kindly request that you consider updating your rating if you plan to continue using our theme in the future. Alternatively, if you are dissatisfied, please feel free to request a refund. Your current rating significantly impacts our company’s reputation, and as we have previously discussed this matter, we believe you are well aware of the situation.

Please let us know your decision at your earliest convenience. You can update your rating by following this link: https://themeforest.net/downloads

Thank you for your attention to this matter. We look forward to your response.

Best Regards,
The 8Theme Team

Hello, Carneiro,

Theme Options > WooCommerce (Shop) > Ulubione > Empty Wishlist Content > Edit content via Text tab.

Best Regards,
8Theme’s Team

Hello, Javito,

Thank you for reaching out to us with your query.

Please check the translation of the XStore Core plugin.

Provide temporary wp-admin access and we will check your settings.

Best Regards,
8Theme’s Team

Hello, HCJurkat,

We appreciate your prompt response.

In this case, custom CSS code can be used:

.footer-bottom.text-color-dark p {
    color: white;
}

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Best Regards,
8Theme’s Team

Hello, Bilal Malik,

1. We can’t open your site – https://prnt.sc/BxQmoWTHCwEW Please ask your hosting provider to check and fix it.

2. We can’t connect FTP:

Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Failed to retrieve directory listing

Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
Is there a restriction by IP or something else that doesn’t allow us to connect?

3. Make sure you cleared cache here https://prnt.sc/MfOT51qXu4zE and cache of the browser.
Additionally, 3rd-party plugins should be disabled before the demo content import.

Best Regards,
8Theme’s Team

Hello, OnlyCBD,

Thank you for reaching out to us.

Could you please record a video of the problem? What browser do you use?

Best Regards,
8Theme’s Team