Thank you for reaching out and expressing your interest in our custom website option within the XStore theme.
Please send your inquiry to the email address we have provided in the private content area.
Best Regards,
8Theme’s Team
Please contact administrator for this information.
Rose Tyler
Support staff
September 18, 2024 at 07:08
Private Content
Please contact administrator for this information.
Rose Tyler
Support staff
September 18, 2024 at 06:46
Hello, Muhammed,
Private Content
Best Regards,
8Theme’s Team
Please contact administrator for this information.
Rose Tyler
Support staff
September 18, 2024 at 06:45
Hello, Muhammed,
Thank you for reaching out to us.
Typically, the purchase of our theme includes bundled versions of certain plugins, which means you can use them without a separate license as long as you are using them within our theme.
We are currently experiencing difficulties logging into the wp-admin panel. Could you please confirm if there have been any recent changes to the access credentials? If so, we kindly request that you provide us with the updated details to ensure continued collaboration.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
September 17, 2024 at 15:40
Hello, Chris0483,
Thank you for reaching out to us with your query.
To assist you more effectively, could you please provide us with screenshots?
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
September 17, 2024 at 15:38
Hello, Manish,
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
September 17, 2024 at 14:58
Hello, Manish,
Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.
Additionally, it appears that your recent submission did not include any images. Unfortunately, without these attachments, we are unable to fully understand your request. Could you please provide a more detailed description of your issue, including screenshots and videos if possible? This will greatly assist us in addressing your concerns more effectively.
Thank you for your cooperation.
Warm Regards,
The 8Theme Team
Rose Tyler
Support staff
September 17, 2024 at 14:54
Hello, Manish,
Thank you for contacting us and for using XStore.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
3/ Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.
Navigate to Elementor > Tools > Regenerate CSS & Data.
If this doesn’t help, record a video of your actions: “… the static block don’t update with elementor after modification on site”.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
September 17, 2024 at 12:17
Hello,
You’re welcome!
Thank you for your understanding.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
September 17, 2024 at 12:16
Hello, Merin,
Thank you for reaching out to us.
1/ “Specifically, we are unable to add or insert templates from the template library into the pages we are building.” – please provide some screenshots.
2/ What exactly page did you try to import? Let us know the URL.
Provide us with FTP access, and we will check the problem more deeply.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
FTP credentials for us should be provided in the following format:
– Hostname:
– User:
– Password:
– Protocol:
Thank you for your cooperation and we look forward to hearing from you soon.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
September 17, 2024 at 12:10
Hello, Lantalau,
You’re welcome!
We have updated the “items per view” setting for the brand carousel in the static block. Additionally, we have refreshed the static block cache by toggling it off and on through Theme Options > Speed Optimization.
Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.
Please provide the URL of the page, and let us know what browser you use and what screen size you have.
Warm Regards,
The 8Theme Team
Rose Tyler
Support staff
September 17, 2024 at 09:10
Hello, Lokman,
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will create access for you.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
September 17, 2024 at 09:08
Hello, Donny,
Thank you for reaching out to us.
Make sure you disable 3rd-party plugins before demo content import.
Could you please provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
September 17, 2024 at 07:43
Hello,
Thank you for contacting us and for using XStore.
We kindly request that you assign the administrator role to the user credentials you have provided to us.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
September 17, 2024 at 07:40
Hello, Alexmdm89,
Thank you for reaching out to us with your concern.
Could you please provide us with access to a live version of your site? We need to review your settings to assist you further.
Provide us with FTP access, and we will check the problem more deeply.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
Please contact administrator for this information.
Rose Tyler
Support staff
September 17, 2024 at 07:26
Hello, Belen,
Thank you for reaching out to us with your concern.
Single Product Builder > add a section with the desired content, reorder sections, change their width, and enable the sticky option – https://prnt.sc/uMFmjb32lrsr
We hope this information is helpful.
Warm Regards,
The 8Theme Team
Rose Tyler
Support staff
September 17, 2024 at 07:19
Hello,
We’ve disabled “Lazy load Background Image” option for Section background image to solve the issue.
2/ Please confirm whether your server utilizes a blacklist or whitelist? If so, kindly check if the following IP addresses are blocked: 176.9.106.102 and 136.243.62.35.
Additionally, please provide us with the IP address of your server so that we can conduct a thorough investigation.
3/ Provide us with FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
Please contact administrator for this information.
Rose Tyler
Support staff
September 16, 2024 at 15:42
Hello,
We appreciate your prompt response.
We have disabled the Menu Cache, Static Blocks Cache, and the option to Remove Query Strings From Static Resources. These changes were made through Theme Options > Speed Optimization to address a compatibility issue with the cache plugin settings on your website.
