Product gallery not loading on live site

This topic has 4 replies, 2 voices, and was last updated 2 weeks, 6 days ago ago by Rose Tyler

  • Avatar: Natalie
    Natalie
    Participant
    September 19, 2024 at 14:28

    The product gallery isn’t loading in live view, as shown in product-gallery.jpg. It was working fine until this morning. I’ve cleared my cache and tried different computers, but it’s still not displaying. However, it shows up correctly when I open the page in Elementor. Thank you in advance for your help.

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    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 19, 2024 at 14:55

    Hello, Natalie,

    Thank you for reaching out to us.

    We have noticed that you have updated the Elementor plugin but have not updated your theme and other plugins accordingly. To ensure optimal performance and compatibility, we kindly ask you to update your theme and plugins by following the guidelines provided in these articles: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
    https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Best Regards,
    8Theme’s Team

    Avatar: Natalie
    Natalie
    Participant
    September 19, 2024 at 15:17

    Updating the plugins worked. Thank you.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 19, 2024 at 15:38

    Hello, Natalie,

    You’re welcome!

    Best Regards,
    8Theme’s Team

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The issue related to '‘Product gallery not loading on live site’' has been successfully resolved, and the topic is now closed for further responses

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