Hello, Shidhibinayak furniture,

Thank you for reaching out to us with your concern. We’re sorry to hear that you’re experiencing difficulties with inserting the shortcode on your website.

To assist you better, could you please provide us with the following details:
1. The exact shortcode you are trying to use.
2. The location within your website where you are trying to insert it.
3. Any error messages you receive when trying to insert the shortcode.

Here is an example of a Shortcode element that can be used: https://prnt.sc/YNRmbAr0BF_H

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Don,

We are pleased to inform you that your initial question can be effectively addressed using custom CSS code, for example:

.etheme-product-grid-content {
    display: flex;
    flex-direction: column;
}
.etheme-product-grid-title {
    order: 1;
}
.etheme-product-grid-categories {
    order: 2;
}
.etheme-product-grid-content .price {
    order: 3;
}

Best Regards,
8Theme’s Team

Hello, Asia Luggage,

Thank you for reaching out to us with your concerns regarding the menu settings on your website, asialuggage.com.au. We understand how frustrating it can be to encounter such issues, and we are here to assist you.

To better understand and resolve the problem, could you please provide us with more specific details about the changes you are noticing in the MENU and Mobile menu? Additionally, if you could share any recent actions or updates that were made prior to the issue arising, it would be very helpful.

In the meantime, we recommend clearing your browser cache and checking if the issue persists across different devices or browsers. This can sometimes resolve unexpected behavior.

Kindly proceed to test various values for the Starting Point of the Mobile Header by following this link: https://prnt.sc/pIGl_Uy1gLrw

Please reply at your earliest convenience with the requested information, and we will do our best to provide you with a solution promptly.

Best Regards,
8Theme’s Team

Hello, Drishti,

Your site is under maintenance mode, so we can’t check your site.
Could you please provide temporary wp-admin access?

1/ https://prnt.sc/epRwTQ49d8yM

2/ Please provide some screenshots for a better understanding of your request.

3/ https://www.8theme.com/topic/issue-for-category-description-and-description-after-content-didnt-show/#post-411728

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, shonakisam_98,

Please go to edit page using Elementor > settings of Products element > query > products type > Featured.

For your reference, here is a screenshot illustrating the process: https://prnt.sc/hZAqvBms_303

Best Regards,
8Theme’s Team

Hello, Nebcreative,

You changed wp-admin access and we can not log in to your site and check settings.

You are using WPBakery, please read these articles https://kb.wpbakery.com/docs/wpbakery-page-builder-how-tos/how-to-insert-google-maps/ https://developers.google.com/maps/documentation/javascript/get-api-key , and do not forget to set API in settings of the element – https://prnt.sc/7fsOKpTM8hSL

Best Regards,
8Theme’s Team

Hello, cocofu,

Should you wish to initially attempt resolving the issue independently, please feel free to do so. We will await your results with patience.

Furthermore, we recommend disabling all third-party plugins that are not included with XStore. You can find a list of included plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . After disabling these plugins, please clear your browser’s cache and verify if the issue persists. It is possible that one of these additional plugins is causing the problem.

Regarding your query about the timeline, we will be able to assist you no earlier than when you provide us with the necessary access. It is likely that you will need to wait following this action, which is standard as you will be queued among our other clients. The resolution process may take anywhere from 2 hours to 2 days, but not before you have granted access. Please refrain from inquiring why the issue has not been resolved before providing access and ensure that the access credentials remain unchanged during the time needed for our specialist to assist you.

Best Regards,
8Theme’s Team

Hello, cocofu,

We would like to address an ongoing issue that we previously discussed, wherein the root cause appears to differ from the initial understanding. It seems there might have been some oversight, as our explanations seem to have not been fully considered.

Furthermore, we have noticed changes made to our access permissions and we are yet to receive the FTP credentials. Could you kindly clarify the reasons behind these modifications and the delay in providing the necessary FTP access?

We appreciate your prompt attention to these matters and look forward to your swift response with correct wp-admin and FTP access.

Best Regards,
8Theme’s Team

Hello, shounak_65753,

https://prnt.sc/1cvQShLiauPE

Please clear cache and check the result – https://prnt.sc/pubMPGgPyRdW

Warm Regards,
The 8Theme Team

Hello, cocofu,

We appreciate your prompt response.

Please be patient – https://prnt.sc/TudryqGWgKmx

It appears that the situation is somewhat more complex than we initially thought. Please provide us with the FTP access details. Once we have received this information, your issue will be escalated to another specialist for detailed examination.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, cocofu,

You are currently editing the template https://prnt.sc/gEIg-q8NmrRq Please close the editor after that we will be able to edit it for you.

Best Regards,
8Theme’s Team

Hello, Natalie,

Thank you for reaching out to us.

We have noticed that you have updated the Elementor plugin but have not updated your theme and other plugins accordingly. To ensure optimal performance and compatibility, we kindly ask you to update your theme and plugins by following the guidelines provided in these articles: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Best Regards,
8Theme’s Team

Hello, cocofu,

We have previously explained the solution to your issue. Please remove the incorrect element https://prnt.sc/DbAO6CjtRKJb and add the correct one https://prnt.sc/BF5ZOf7KjOJu . Should you require assistance, we are more than willing to help; simply provide us with temporary wp-admin access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Anas,

Please feel free to take the time you need.

Best Regards,
8Theme’s Team

Hello, Goostaf,

Thank you for reaching out to us with your concern.

Please try to use this custom CSS code:

.ibox-block img {
    border-radius: 20px !important;
}

Best Regards,
8Theme’s Team