Hello, Elhadj07,

We appreciate your prompt response.

Please review the following screenshots at your earliest convenience: https://prnt.sc/yLcl7FPfEdFM > https://prnt.sc/09WG4O7xABjs

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello, Verno,

We appreciate your prompt response.

1/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

2/ https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Best Regards,
8Theme’s Team

Hello, @EV2024,

We appreciate your prompt response.

Your problem is caused by the Max upload size. Please contact your hosting provider and ask to increase this value to 12 MB and check other values – https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

Thank you for your cooperation and we look forward to hearing from you soon.

Warm Regards,
The 8Theme Team

Hello, Drishti,

We appreciate your prompt response.

1/ Custom CSS code can be used:

.etheme-product-hover-default .footer-inner, .etheme-product-hover-overlay .footer-inner {
    justify-content: flex-start;
}
.etheme-product-grid-item .footer-inner i, .etheme-product-grid-item .footer-inner span.et-icon, .etheme-product-grid-item .footer-inner svg {
    font-size: 30px;
}

2/ The default product sorting is managed by the WooCommerce plugin; our theme does not influence this setting. We recommend contacting WooCommerce support for assistance with this feature https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello, Alyan,

Thank you for reaching out to us.

Please check this topic – https://www.8theme.com/topic/filters-dont-follow-the-either-and-rule-in-the-store/#post-414379

Provide us with temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, jaij,

Thank you for reaching out to us with your concern.

We recommend that you disable the XStore Advanced Sticky Header plugin. Once disabled, you can configure the settings by navigating to Theme Options > Header Builder > Sticky Header (default option).

Should you require further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, Marcos,

Thank you for reaching out to us with your concern.

Please provide temporary wp-admin and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Verno,

Thank you for reaching out to us.

Private Content

Best Regards,
8Theme’s Team

Hello, Abhijit,

Thank you for reaching out to us.

We kindly request that you disable the Ajaxify feature in the settings of the elements. For your convenience, here is a link to a visual guide that might assist you: https://imgur.com/Zh7ZmGw

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, Elhadj07,

We hope this message finds you well.

Please follow this article – https://www.8theme.com/documentation/xstore/xstore-features/boost-your-sales-with-xstores-fake-sold-counter-feature/ After activating the feature via Sales Booster, proceed to the Single Product Builder through Elementor and integrate the appropriate element.

Warm Regards,
The 8Theme Team

Hello, Nebcreative,

Upon further review, we wish to reiterate that our theme is not the cause of the issue you are experiencing. Therefore, we recommend that you contact Google Maps support for further assistance.

Best Regards,
8Theme’s Team

Hello, Rutenio,

We appreciate your prompt response.

Please rename https://prnt.sc/13lErn2jjJ_l to xstore-pt_PT.po and https://prnt.sc/h_Hv3hGttj4T to xstore-core-pt_PT.po

Best Regards,
8Theme’s Team

Dear @TheOne,

You’re welcome!

Warm Regards,
The 8Theme Team

Hello @gabrielet

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Hello, Shidhibinayak furniture,

We have previously requested access to your site on two separate occasions and, regrettably, we have not received a response. Could you please clarify the type of assistance you are expecting from us under these circumstances?

Regarding the suggestion to activate a different theme to find out if the issue is related to XStore or not, we would like to inquire if you have tested this with any other themes. If the issue persists across different themes, it suggests that the theme support team might not be able to resolve this issue. In such a case, it would be advisable to contact the support team for the Elementor plugin directly.

We look forward to your prompt response and thank you in advance for your cooperation.

Best Regards,
8Theme’s Team