Rose Tyler

Hello,

Do you have the same situation when a default theme is activated?

Regards

Hi,

Could you provide temporary wp-admin access?

Regards

Hello,

Thanks for using our theme.
Please check this topic – https://www.8theme.com/topic/unable-to-update-to-xstore-7-0/
I do not see any problem with your license, the message is shown for all our customers.

Regards

You need to update WPBakery Page Builder and Massive Addons – https://www.8theme.com/documentation/xstore/plugins/plugins-update/ Because you are using the latest version of WP, it is recommended to update all plugins.
Let us know if you need any further assistance.

Regards

Hello,

1) Add the next code in Theme Options > Theme custom CSS > Custom CSS for desctop:

.et_b_header-search.et_element-top-level select {
    width: 180px;
}

2) Contact support of WPML to get assistance with this.
3) Change 20px to 1.5vw

Regards

Could you provide temporary wp-admin access?

Regards

Hello,

Thanks for using our theme.
Please provide URL of the site and temporary wp-admin access https://prnt.sc/ug19rk

Regards

Hello,

Thanks for using our theme.
I can’t see your screenshots, unfortunately. Please provide new screenshots.
Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here via Private Content area – https://prnt.sc/u7vwsg

Regards

Hi,

Yes, by default there is no such possibility. If the previous solution doesn’t work now, there is no ready workaround. You can maybe find a plugin that can provide this functionality or achieve the desired result via additional customization. Please note that additional customization in files is outside the scope of our basic support. Also, we do not give a guaranty for full theme compatibility with all existing 3rd party plugins.

Regards

Hi,

I provided 2 screenshots – https://prnt.sc/ufzrjj , https://prnt.sc/ufczoc and https://prnt.sc/ufcztj
Unfortunately, I do not see the problem. But I’ve passed this question to our technicians, they will be able to take a closer look after the weekend.

Regards

Hello,

Thanks for using our theme.
Please provide temporary FTP access also. Our technicians will be able to take a closer look and help you after the weekend.

Regards

Sorry for the delay in answering.
Our technicians will check this more deeply after the weekend, and we will give you a solid answer on Monday-Tuesday.

Regards

Hello,

Describe the problem in more detail, please.

Regards

Hello,

Thanks for using our theme.
Please see screenshot – https://prnt.sc/ufz6ml

Regards

Hello,

Please describe the desired result in more detail.

Regards