Return to previous page

Static Block footer not working properly

This topic has 6 replies, 3 voices, and was last updated 1 years, 3 months ago ago by Tony Rodriguez

zaza13

Participant

October 3, 2020 at 20:16

Hi guys,
I am experiencing issues with the static block footer.
It doesn’t work on all devices. Example right now it can be seen only on mobile phone devices.
Sometimes it works on PC/Tablets but only on certain pages (home, shop, products etc).
The problem is it doesn’t work all the time for all devices as it should.
The responsive configuration is not touched so I have no idea what could cause this.
I tried to disable some plugins but without success.
Can you please check and advise?
Thank you.

Please, contact administrator
for this information.

#253753 Copied Theme version: 1.0 WooCommerce version: 4.5.2

5 Answers

Rose Tyler

Support staff

October 4, 2020 at 12:23

Hello,

I do not see the problem with the footer on your site (checked a few pages).
Please clear all cache (plugin, cache of browsers, CDN) and check then.
Provide URL of page where the footer can’t be seen.

Regards

#253809 Copied

zaza13

Participant

January 10, 2023 at 22:42

Hi,

I am using Static Block in my footer. I have configured different background color from the default footer color.
The problem is from time to time and in some pages the footer appears in dark color which was the default theme’s color.
I have cleared all cache (server and browser) and I don’t use CDN at this point and again from time to time the color appears dark. Even in devices which open the website for the first time the problem is observed.
Do you have any suggestions what could be the problem?

Please contact administrator
for this information.

#343572 Copied

Rose Tyler

Support staff

January 11, 2023 at 09:32

Hello,

Please provide screenshots of the problem and the correct display.
Also, provide URL of the login page and temporary wp-admin access.

Regards

#343621 Copied

zaza13

Participant

January 11, 2023 at 17:04

Please find in the private section all the details required.
The problem is the color of the footer is changing constantly between the configured color (pink) and the default theme’s color (dark).

Please contact administrator
for this information.

#343726 Copied

Tony Rodriguez

Support staff

January 11, 2023 at 18:39

Hello, @zaza13,

Actually, the thing is that using more than 1 cache setting will cause unexpected issues on the site. Let me tell you.

Siteground Optimizer is a cache/optimizer plugin and Also, the theme optimization feature has optimization and cache options in it. So from both of these things, you have to use only 1 because using more than one at the same time will conflict and cause issues on the site.

This is the main reason for this.

And I have Checked your site now and found that you updated the core plugin but you did not update the theme so to avoid any inconvenience You need to update the theme – https://prnt.sc/isWqCWG5RVVY https://xstore.helpscoutdocs.com/article/63-theme-update
Do not update the Core plugin before the theme, next time.

Further, you can read our theme documentation article here: https://xstore.helpscoutdocs.com/article/63-theme-update

Regards 8Themes Team.

#343738 Copied
Viewing 6 results - 1 through 6 (of 6 total)