Hello, AndreG,
Please provide the URL of page from your screenshots.
Best Regards,
8Theme’s Team
Hello, AndreG,
Please provide the URL of page from your screenshots.
Best Regards,
8Theme’s Team
Hello, Rahul,
Thank you for your understanding and cooperation.
Best Regards,
8Theme’s Team
Hello, Rahul,
Thank you for reaching out to us.
We would like to inform you that certain elements are locked during the editing of pages because they are specifically developed for particular builders. For instance, the Product Content element is accessible when using the single product builder – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/
Deprecated elements already have better alternatives, for example, https://prnt.sc/zCHVhqOjF5m4 https://prnt.sc/AdIh-ViagOwD
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best Regards,
8Theme’s Team
Hello, Cocofu,
You activated the AMP plugin to get the current result – https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/
We kindly request that you navigate to the Dashboard, proceed to the “Plugins” section, and disable the “XStore AMP” plugin.
Best Regards,
The 8Theme Team
Hello, Powerfaom,
We appreciate your prompt response.
There is an error visible in Woocommerce > Status > Logs > fatal error file.
Please provide FTP access, we need to check the issue more deeply.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best regards,
The 8Theme Team
Hello, Jefferson Lee,
We appreciate your prompt response.
1/ We’ve changed https://prnt.sc/I9ry2wX6K6Yp to https://prnt.sc/yIbGBUNC6c_I
2/ https://prnt.sc/IThoJYtLPSCC
Please clear cache and check results.
Warm Regards,
The 8Theme Team
Hello, Imran Khalid,
https://prnt.sc/41fFZSIyJpnb – done, the result – https://prnt.sc/WFB3WGg-oa1_
Best Regards,
8Theme’s Team
Hello, Denjako77,
We appreciate your prompt response.
In the demo, we use old elements, which means custom CSS code can be used to change styling.
In case, you are using new elements, for example – https://prnt.sc/CtQTxfaRXnGW , more options are available – https://prnt.sc/q8PMyW0pDEk5
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/
Best Regards,
8Theme’s Team
Hello, Sherif,
We appreciate your prompt response.
https://prnt.sc/Lu5iT0QcK9GU https://prnt.sc/JJfLMeoVdptc
Warm Regards,
The 8Theme Team
Hello, Powerfaom,
Thank you for reaching out to us with your concern. We understand that you are experiencing delays when making adjustments to the options in the theme. We apologize for any inconvenience this may be causing you.
To assist you better, could you please provide us with more specific details about the issue? For instance, which options are you trying to adjust, and at what point do you notice the delay?
Could you please provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Hello, Jefferson Lee,
Thank you for reaching out to us with your inquiries. We’re here to assist you with each of your concerns.
1,2,4/ Could you please provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
3/ Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/
The registration functionality comes from the WooCommerce plugin, not from our theme. We would recommend you contact the plugin support to get further assistance – https://wordpress.org/support/plugin/woocommerce/
Best Regards,
8Theme’s Team
Hello, Denjako77,
Your site is under maintenance mode, so we can’t check your site.
Could you please provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Hello, Maybendeler,
You’re welcome!
Warm Regards,
The 8Theme Team
Hello, Maybendeler,
Thank you for contacting us and for using XStore.
Please go to Elementor > Settings > Integration > WooCommerce > Mini Cart Template > Disable. Check Cart buttons after that.
Warm Regards,
The 8Theme Team
Hello, Javito,
Thank you for reaching out to us with your concern.
Elementor, Slider Revolution, and our theme use scripts to make full-width row, and apply styles, so it takes some time while necessary scripts are loaded. You can enable site preloader via Theme Options to hide that effect or try to speed up the scripts loading using cache plugin and improve server speed settings.
Best Regards,
8Theme’s Team
Hello, Javito,
Thank you for contacting us and for using XStore.
Edit single product page template > https://gyazo.com/9205c89ebf8cdd3d7b16efdb58fa737d
Best Regards,
8Theme’s Team
Hello,
Thank you for reaching out to us with your concern.
We would recommend you apply all patches – https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/
Best Regards,
8Theme’s Team
Hello, Jefferson Lee,
Thank you for contacting us and for using XStore.
1/ Please watch this video https://youtu.be/LgzC4iK-j6A?feature=shared and read this article – https://woocommerce.com/document/variable-product/
Two different product attributes are available in WooCommerce, local and global product attributes. In WooCommerce both options are called attributes, but there is a difference in the functionality of these attributes.
Global attributes: These are the properties that you will find in the WP-Admin under Product > Attributes. All attributes created here are at on a global website level and can be used with all products.
Local attributes: These attributes are created when you create or edit a product. You cannot use these attributes to filter and they are only visible on the product page itself.
You can use only global attributes for our variation swatches in our theme.
2/ Here is what we see on your site – https://prnt.sc/uohvYcXH_Djj
Please provide some screenshots for a better understanding of the problem.
Could you please provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Warm Regards,
The 8Theme Team
Hello, Sahajanand Electricals,
https://www.8theme.com/topic/i-do-not-regisiter-xstore-purchase-code-for-regsister-that/#post-416262
Regards
Hello,
Thank you for reaching out to us.
Could you please provide the correct temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Hello,
Thank you for reaching out to us.
Private Content
Best Regards,
8Theme’s Team
Helo, Flance,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access and URL of the page from your screenshot?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Hello, Verno,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Hello, Imran Khalid,
We apologize for the delay in responding to your inquiry. Thank you for your patience and understanding.
Please read this article – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/
The activation information displayed on your account page is automatically updated when you register the theme on a site using your purchase code.
To remove a domain from your account page:
– Visit your account page at https://www.8theme.com/account-user/?user_id=21899 and deactivate the old domain https://prnt.sc/hAqVFk1Gu5qQ
Proceed to your new website and re-register the theme (cancel the current activation https://prnt.sc/nbSq_4MQgmSP and then enter your purchase code for reactivation).
By completing these steps, the information regarding the correct website address will be updated in your profile on our site.
Best Regards,
8Theme’s Team
Hello, Tom,
You’re welcome!
Theme Options > WooCommerce (Shop) > Shop > Shop page layout > Products per page https://prnt.sc/57Q4oWZi0M8G
Best Regards,
8Theme’s Team
Hello,
Private Content
Best Regards,
8Theme’s Team
Hello,
Thank you for reaching out to us with your concerns.
You need to edit the translation of WooCommerce, theme, and XStore Core plugin using Loco Translate.
Provide correct temporary wp-admin access, and we will show you examples.
Best Regards,
8Theme’s Team
Hello, Javito,
1/ Yes.
2/ .etheme-h-timeline-content {align-items: start;padding-top: 50px;}
Best Regards,
8Theme’s Team
Hello, Elhadj07,
Custom CSS code can be used:
.sales-booster-total-sales {
font-size: 18px !important;
}
Best Regards,
8Theme’s Team
Hello, AndreG,
We hope this message finds you well. We kindly ask you to clear your cache by following the link provided below and verify if the issue has been resolved.
Should you require any further assistance, please do not hesitate to contact us.
Best Regards,
8Theme’s Team