The filter shows incorrect quantity of goods in categories

This topic has 6 replies, 3 voices, and was last updated 1 weeks ago ago by Flance

  • Avatar: Flance
    Flance
    Participant
    September 28, 2024 at 16:06

    Good day, I have a problem, filters from 8themes show the wrong number of products in a category, it shows 2, but in fact there are 45, also in other categories

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    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 29, 2024 at 08:22

    Helo, Flance,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access and URL of the page from your screenshot?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Flance
    Flance
    Participant
    September 29, 2024 at 12:17

    OK

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    Avatar: Flance
    Flance
    Participant
    September 29, 2024 at 19:23

    I send

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    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 1, 2024 at 13:07

    Hello, Flance,

    Thank you for reaching out to us. We regret to inform you that the access credentials you provided are currently not functioning. Could you please verify them at your earliest convenience? Additionally, we kindly request that you provide us with FTP access.

    Furthermore, we recommend updating our theme and plugins, as this pertains to resolving a critical error.

    Best Regards,

    8Theme’s Team

    Avatar: Flance
    Flance
    Participant
    October 1, 2024 at 17:16

    at the moment the topics have been updated, it seems the critical error has disappeared, regarding the categories, if you put the usual categories in the filters, it seems to work

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The issue related to '‘The filter shows incorrect quantity of goods in categories’' has been successfully resolved, and the topic is now closed for further responses

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