Please contact administrator for this information.
Rose Tyler
Support staff
September 29, 2024 at 08:06
Hello,
Thank you for reaching out to us with your concerns.
You need to edit the translation of WooCommerce, theme, and XStore Core plugin using Loco Translate.
Provide correct temporary wp-admin access, and we will show you examples.
We hope this message finds you well. We kindly ask you to clear your cache by following the link provided below and verify if the issue has been resolved.
Should you require any further assistance, please do not hesitate to contact us.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
September 29, 2024 at 07:14
Hello, Alexmdm89,
We kindly request that you record a video documenting the actions you have taken and the problem you are encountering. This will greatly assist us in understanding the issue more clearly and providing you with the appropriate support.
Upload the video of any filesharing service, for example, https://wetransfer.com/, and provide us with the URL.
Thank you for your cooperation.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
September 27, 2024 at 16:00
Hello, AndreG,
We can’t log in. Please provide the correct credentials.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
September 27, 2024 at 15:26
Hello, AndreG,
Thank you for reaching out to us.
We kindly request that you disable the Ajaxify feature in the settings of the elements. For your convenience, here is a link to a visual guide that might assist you: https://imgur.com/Zh7ZmGw
Should you require any further assistance, please provide us with temporary wp-admin access.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
September 27, 2024 at 14:59
Hello, Julien,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
September 27, 2024 at 14:17
Dear @Kristjan,
You’re welcome!
Warm Regards,
The 8Theme Team
Rose Tyler
Support staff
September 27, 2024 at 14:09
Hello,
We kindly request that you replace the previous code with the following:
.woocommerce-cart .et_b_header-logo a, .woocommerce-checkout .et_b_header-logo a {
pointer-events: none;
}
Best regards,
8Theme’s Team
Rose Tyler
Support staff
September 27, 2024 at 14:07
Hello, Rares,
You’re welcome!
We are currently uncertain about the exact cause of the issue. However, as a precautionary measure, we disabled third-party plugins on your site before proceeding with the import to prevent any potential problems.
Thank you for reaching out to us with your concern.
Theme Options > WooCommerce (Shop) > Shop > Products design > Product Content Elements > Hover buttons on mobile.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
September 27, 2024 at 12:14
Hello,
Thank you for reaching out to us with your query.
Could you please provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Additionally, provide URLs of pages where you want to make the logo not clickable.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
September 27, 2024 at 12:12
Hello, Daniel,
Thank you for contacting us and for using XStore.
Please go to Loco Translate > Plugins > XStore Core > create translation for plugin and mentioned strings.
To assist you more effectively, could you please provide a detailed description of your request? Additionally, it would be helpful if you could include some screenshots. This will enable us to understand precisely what result you are aiming to achieve and where specifically on the site you need assistance.
Thank you for your cooperation.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
September 27, 2024 at 10:27
Dear @carliczyk,
You’re welcome!
Thank you for your understanding.
Warm Regards,
The 8Theme Team
Rose Tyler
Support staff
September 27, 2024 at 09:35
Hello, Badr,
Thank you for reaching out to us with your query regarding the customization of the related products element on your website.
The mentioned element takes settings from Theme Options. Please go to Theme Options > WooCommerce (Shop) > Shop > Products Design > Product Content Elements > disable categories.
“…is not customizable as the others” – you can use the Products carousel element and select related products in settings, for example – https://prnt.sc/o1z8HxY2HnjZ
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
September 27, 2024 at 09:29
Hello,
We would like to inform you that the Loco Translate plugin is utilized for translating themes and plugins. Once you have completed your translations, you may deactivate this plugin.
XStore Core plugin is required for XStore theme, it is a separated plugin that should be translated because some strings from the plugin are sown on the front end.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
September 27, 2024 at 09:27
Hello, Elhadj07,
1/ We would like to inform you that if there are only 5 related products available, the system is unable to accommodate an additional request for 3 more products from an unspecified source.
You need to find desired strings and translate them manually.
Please be aware that you only need to translate the necessary strings that are visible on the frontend; there is no need to manually translate to 100%.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
September 27, 2024 at 08:07
Hello,
Private Content
Best Regards,
8Theme’s Team
Please contact administrator for this information.
Rose Tyler
Support staff
September 27, 2024 at 07:58
Hello, Javito,
To streamline the process and avoid the need for repeated clarifications, please follow the steps outlined below:
1. Visit your account page at https://www.8theme.com/account-user/?user_id=34152 and deactivate the old domain.
2. Proceed to your new website at https://calzadoskamet.com.ar/ and re-register the theme (cancel the current activation https://prnt.sc/nbSq_4MQgmSP and then enter your purchase code for reactivation).
By completing these steps, the information regarding the correct website address will be updated in your profile on our site.
