Replies by Rose Tyler | 8theme forum

Forum Replies Created

Viewing 30 posts - 39,961 through 39,990 (of 68,187 total)

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Rose Tyler

Support staff

November 15, 2020 at 08:43

Hi,

Theme Options > Header builder > Top header > Full-Width Header > On.

Regards

#259582 Copied In reply to: top bar margin/padding

Rose Tyler

Support staff

November 15, 2020 at 08:36

Hello,

Please download archive from this page – https://dropmefiles.com/CQaQM

Regards

#259581 Copied In reply to: niche market psd

Rose Tyler

Support staff

November 15, 2020 at 08:32

Hello,

Thanks for using XStore.
500 Internal Server Error – means there is some Fatal error in PHP script or on the server side. Contact your hosting providers and ask to give you a server error log to check what is wrong.

Regards

#259580 Copied In reply to: Internal server error

Rose Tyler

Support staff

November 15, 2020 at 08:26

Hello,

There is no such possibility, because default WC widgets work on default WC pages, like Shop, only.

Regards

#259579 Copied In reply to: adding filter, sort order, pagination, etc… to a new page

Rose Tyler

Support staff

November 14, 2020 at 17:41

Hello,

Do you mean categories on the Shop page? Please check this screenshot https://prnt.sc/vizs7u
If this is not what you are looking for, please, describe the desired result in more detail.

Regards

#259555 Copied In reply to: Classic view of the categories in the shopping page

Rose Tyler

Support staff

November 14, 2020 at 17:39

Hello,

Could you provide URL and temporary wp-admin access?

Regards

#259554 Copied In reply to: Background icons Header sticky does not change

Rose Tyler

Support staff

November 14, 2020 at 17:38

Hello,

Thanks for using our theme.
What exactly image? Could you provide a screenshot and temporary wp-admin access?
Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here via Private Content area – https://prnt.sc/u7vwsg

Regards

#259553 Copied In reply to: Image doesn't display usign elementor builder

Rose Tyler

Support staff

November 14, 2020 at 17:35

I am not sure, because did not face any issue during the update.
If you face a similar error next time, update the theme and Core ( https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/ ) first.
Also, you can enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

Regards

#259552 Copied In reply to: Critical Error on new site on activation of et-core plugin

Rose Tyler

Support staff

November 14, 2020 at 17:30

You’re welcome!
I can’t see your site. Is there a restriction by IP?
Try to enable sidebar for the search page via Theme Options > Header builder > Search > Sidebar Position.

Regards

#259551 Copied In reply to: Show search box on mobile

Rose Tyler

Support staff

November 14, 2020 at 16:48

Hi,

1. Do you mean the import of header templates or multiple headers functionality?
2. Some elements, like menus or widgets, should be re-selected in settings of appropriate elements, because ids of menus on the demo and on your site are different.
Do you need any assistance with the header settings from our side? Describe the desired result in more detail.
3. If you want to clear prebuild header elements, go to Theme Options > Header builder > Reset header builder.

Regards

#259545 Copied In reply to: Lot of problem for your theme

Rose Tyler

Support staff

November 14, 2020 at 16:40

Hello,

I’ve updated the theme and Core plugin to the latest versions. Please check now.

Regards

#259544 Copied In reply to: Critical Error on new site on activation of et-core plugin

Rose Tyler

Support staff

November 14, 2020 at 16:16

Hello,

You’re welcome!
This question you can address to WooCommerce or to authors of plugins.
From our side, we guaranty full the theme (and plugins that come bundled with XStore – https://www.8theme.com/documentation/xstore/plugins/included-plugins/) compatibility with the WooCommerce.

Regards

#259543 Copied In reply to: XStore Version: 7.1.2 with WooCommerce 4.7.0 Shipping Address issue in orders

Rose Tyler

Support staff

November 14, 2020 at 16:11

Hello,

Provide URL and temporary wp-admin access.

Regards

#259541 Copied In reply to: I have a few questions

Rose Tyler

Support staff

November 14, 2020 at 15:48

Hello,

Please check “Footer niche-market” static block on your site.

Regards

#259539 Copied In reply to: Footer Code

Rose Tyler

Support staff

November 14, 2020 at 15:28

Hello,

You can activate the theme now.

Regards

#259535 Copied In reply to: License key and local installation

Rose Tyler

Support staff

November 14, 2020 at 13:11

Hello,

Thanks for using our theme.
Provide temporary wp-admin access via Private Content area https://prnt.sc/vj29mv , and we will add the demo footer static block on your site.

Regards

#259529 Copied In reply to: Footer Code

Rose Tyler

Support staff

November 14, 2020 at 13:10

Hello,

As mentioned in our docs, we do not provide activation keys for plugins. Bundled plugins do not come with the personal licenses, read here https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
All the available templates of the revolution slider you can find in the Downloads area https://www.8theme.com/downloads : Revolution Slider default examples – 5x and Revolution Slider default examples – 4x, also you can use the Revolution slider templates from our demos, you can find them in XStore import files archive. All the other templates of the Revolution slider are not available if you don’t buy the personal plugin license.
If you want to get access to extra addons that Revolution slider offers for those who purchased the individual license you need to buy the individual license. Extra features do not come with the extended license, this is Revolution slider authors rules. We can do nothing with this.

Regards

#259528 Copied In reply to: rev slider invalid key

Rose Tyler

Support staff

November 14, 2020 at 11:45

Hello,

Please read this article – https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/ Official version of the plugin we provide is not “nulled”, and can be downloaded from this page – https://www.8theme.com/downloads/

Regards

#259523 Copied In reply to: rev slider invalid key

Rose Tyler

Support staff

November 14, 2020 at 11:25

Hello,

Ok. Try to activate the theme now.

Regards

#259520 Copied In reply to: You have reached activation number limit.

Rose Tyler

Support staff

November 14, 2020 at 10:54

Done.

Regards

#259513 Copied In reply to: You have reached activation number limit.

Rose Tyler

Support staff

November 14, 2020 at 10:52

Hello,

According to the ThemeForest license policy, you can use 1 license for 1 project only https://themeforest.net/licenses/terms/regular
As I can see, the theme is activated on 2 sites – https://prnt.sc/vj0wog Is it 1 project? Do you want to activate it on the 3-rd site of the same project?

Regards

#259511 Copied In reply to: You have reached activation number limit.

Rose Tyler

Support staff

November 14, 2020 at 10:46

Hello,

Try to add the search like here – https://prnt.sc/vj0uvf

Regards

#259510 Copied In reply to: Show search box on mobile

Rose Tyler

Support staff

November 14, 2020 at 10:43

Hello,

Read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
Provide temporary wp-admin and FTP access, one of our technicians will take a closer look after the weekend.
Note that our support does not include a personal optimization service, so we are able to provide main tips only. If you need advanced help with site optimization contact WPKraken team

Regards

#259509 Copied In reply to: Help with theme performance issues

Rose Tyler

Support staff

November 14, 2020 at 10:36

Hello,

WooCommerce > Settings > Shipping > Shipping options https://docs.woocommerce.com/document/configuring-woocommerce-settings/#section-14

Regards

#259508 Copied In reply to: XStore Version: 7.1.2 with WooCommerce 4.7.0 Shipping Address issue in orders

Rose Tyler

Support staff

November 14, 2020 at 10:30

Hello,

Thanks for using our theme.
Please check settings in Theme Options > WooCommerce (Shop) > Single product page, or even enable Single Product Builder via Theme Options and create a layout of the Single product page from scratch depends on your needs. For example – https://prnt.sc/vj0qcj https://xstore.8theme.com/demos/2/niche-market/product/blue-stripped-chair-2/

Regards

#259507 Copied In reply to: How to edit product Layour

Rose Tyler

Support staff

November 14, 2020 at 10:26

Hello,

https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
As I can see, the speed result of your site is already great – https://gtmetrix.com/reports/vintedoisk.com/zIOLeibq

Regards

#259506 Copied In reply to: problem with ecommerce speed

Rose Tyler

Support staff

November 14, 2020 at 10:19

Hello,

I can’t log in to your site. Please provide URL of the login page in the Private Content area, because /wp-admin redirects to /not_found

Regards

#259505 Copied In reply to: Last Uptade Issue
Rose Tyler

Support staff

November 14, 2020 at 10:14
Hello,

1) This demo https://xstore.8theme.com/demos/2/organic-cosmetics/ uses Single product builder – https://prnt.sc/vj0gne You can enable it in Theme Options > WooCommerce (Shop) > Single product builder, but you will need to build the content of the single product page from scratch.
If you want to have something like this – https://prnt.sc/vj0ig8 , the Single product builder is not required. Create static blocks https://prnt.sc/vj0ilk then https://prnt.sc/vj0jqd – https://prnt.sc/vj0jtr
2) Add the next code in Theme Options > Theme Custom CSS:

.products-loop .product:hover, .carousel-area .product-slide:hover { box-shadow: 0 0 10px 3px rgba(0,0,0,.1); z-index: 2; transform: translateY(-5px); border-radius: 5px; } .products-loop .product, .swiper-container .product-slide { transition: all .2s ease-in-out; } .products-loop .type-product { padding-top: 15px; }

Regards
#259504 Copied In reply to: Change product display as in theme demo
Rose Tyler

Support staff

November 14, 2020 at 09:25

Hello,

Theme Options > Header builder > Header templates > Ready To Go Headers > select Default Demo Header, then edit the header content depends on your needs. Also, watch these videos – https://www.youtube.com/watch?v=RbdKjQrFnO4&list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG
As I can see, your header is replayed correctly according to the setting in the Header builder. Do you need any further assistance?

Regards

#259498 Copied In reply to: theme option

Rose Tyler

Support staff

November 14, 2020 at 08:55

Hello,

Please check this topic https://www.8theme.com/topic/how-can-i-add-checkboxes-in-sub-categories-section/

Regards

#259496 Copied In reply to: Filter Multiple categories
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39,961–39,990 of 68,187 posts

Viewing 30 posts - 39,961 through 39,990 (of 68,187 total)

← 1 2 3 … 1,332 1,333 1,334 … 2,271 2,272 2,273 →

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