Forum Replies Created

Viewing 30 posts - 39,391 through 39,420 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 4, 2020 at 09:48

    Hello,

    Do you use a cache plugin? Have you cleared cache of the browser?
    Provide temporary wp-admin access, so we can compare your settings and the result on the frontend.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 4, 2020 at 09:32

    Hello,

    I do not see the message about the update, but WPBakery Page Builder plugin needs to be installed correctly. Please provide us with temporary FTP access. If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 4, 2020 at 09:26

    Hello,

    1) Add the next code in Theme Options > Theme custom CSS:

    .payment_methods label img {
        max-width: 100%;
    }

    2) Contact woocommerce support about this.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 4, 2020 at 09:17

    Hi,

    I’ve selected product category – https://prnt.sc/vvkthk . Check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 4, 2020 at 09:05

    Hello,

    1) You can create a static block with the desired content and add it in Single product builder via HTML block element.
    2) Add custom CSS code in Theme Options > Theme custom CSS, for example

    #reviews #comments > h2 {
        font-size: 16px;
        line-height: 1.6;
        font-family: Mulish;
    }

    https://prnt.sc/vvkm0j

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 4, 2020 at 08:37

    Hello,

    Theme Options > WooCommerce (Shop) > Shop > Shop page layout > Sidebar position

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 4, 2020 at 08:34

    Hello,

    As I can see, you installed the demo version that was created using Elementor, so the WPBakery plugin can be disabled. You need to enable the Elementor for static blocks – https://prnt.sc/vvjy7q then you will be able to edit the footer – https://prnt.sc/vvjyj0
    https://prnt.sc/vvjyyvhttps://prnt.sc/vvjzcg
    https://www.8theme.com/documentation/xstore/plugins/mail-chimp-form-custom-styles/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 4, 2020 at 08:16

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 4, 2020 at 08:01

    Hello,

    Try to activate the theme now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 4, 2020 at 07:59

    Hello,

    Theme Options should be re-saved after the update – go to Theme Options > click on Publish, then clear cache and check the site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 4, 2020 at 07:58

    Hello,

    Thanks for using our theme.
    You can activate it now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 3, 2020 at 16:58

    You’re welcome!
    No, it was fixed for the old view also. We enabled this feature because it cool, but you can change the View mode via Theme Options.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 3, 2020 at 16:18

    I am not sure what it was. Glad it is solved.
    Let us know if you need any other assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 3, 2020 at 15:56

    Fixed + we enabled Advanced view mode – https://prnt.sc/vv4943 Clear cache and check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 3, 2020 at 15:25

    Hello,

    We recommend using W3 Total Cache. Read the beginners guide to setting up W3 Total Cache plugin https://premium.wpmudev.org/blog/w3-total-cache-settings/ Also, a very good plugin is WP Rocket, but it’s paid.
    https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 3, 2020 at 15:24

    I do not see the problem on your Home page. is it solved?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 3, 2020 at 15:22

    Hello,

    Please check this topic – https://www.8theme.com/topic/cant-update-the-theme-and-core-plugin/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 3, 2020 at 15:05

    Hi,

    Thanks for using our theme.
    Follow this article to update plugins – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 3, 2020 at 15:04

    4) This text doesn’t come from our theme or plugin, so check additional plugins. We can assist you with questions about our theme only.
    5)

    .et-notify[data-type=success] {
        background: #c3a032;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 3, 2020 at 14:52

    Hello,

    Theme Options > General > Site Width

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 3, 2020 at 14:30

    Hello,

    1) Go to WooCommerce > Settings > Advanced and remove the entry for Downloads in the Account endpoints section, just leave it blank.
    2) Try to use the next custom CSS code:

    .single-product form.cart table.variations td.label {
        position: absolute;
        left: 15px;
        margin-top: 15px;
    }

    3) No
    4) Provide URL of page with this text, please.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 3, 2020 at 13:42

    Hello,

    After the theme update, go to Theme Options > click on Publish.

    When you switching between child theme and parent theme your widgets and theme options could be different because the child theme does not inherit all theme options of the parent theme and the parent theme does not inherit theme options of the child theme.
    So, before switching from the correct theme (where everything is correct) you need to export theme options (Theme Options > Export/Import) and then import them after switching. Widgets should be moved to correct areas at Appearance > Widgets.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 3, 2020 at 13:38

    Hello,

    Please provide temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 3, 2020 at 13:33

    Hi,

    What theme version do you use before the update?
    Provide temporary wp-admin and FTP access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 3, 2020 at 13:31

    Hello,

    As I can see, it works – https://prnt.sc/vv0pzo when this hashtag is removed https://prnt.sc/vv0qh4 Make sure that images with the mentioned hashtag exist.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 3, 2020 at 13:04

    Hello,

    You can activate the theme now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 3, 2020 at 12:11

    Yes.
    1 license of the theme can be used on 1 staging site + 1 live/production site = 1 end project.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 3, 2020 at 12:09

    Hello,

    Change the text in the translation of WooCommerce plugin.
    https://docs.woocommerce.com/document/editing-product-data-tabs/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 3, 2020 at 11:59

    Hello,

    1) Describe the problem with the quick view in more detail, maybe provide a video of the problem + URL of page with it. Also, we need FTP access.
    If you do not know how to create FTP contact with your hosting provider, they will help you.
    2) Theme Options > Header builder > Header overlap > Mobile > Custom Breadcrumbs Paddings (Overlap Only) > set padding-top 7rem https://prnt.sc/vuymc0

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 3, 2020 at 11:43

    Hi,

    Thanks for using our theme and for contacting us.
    You can activate the theme now.

    Regards

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    Viewing 39,420 results - 39,391 through 39,420 (of 68,231 total)
Viewing 30 posts - 39,391 through 39,420 (of 68,231 total)
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