Hello, Erica,

If your concern is related to a different matter, kindly provide us with detailed information about your request so that we can assist you more effectively.

Could you please clarify your question further so we can provide more precise assistance?

Warm Regards,
The 8Theme Team

Hello, Jamall,

Thank you for reaching out to us.

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello, Chutia,

Thank you for reaching out to us.

Before proceeding with the import, please ensure that all third-party plugins are disabled. If this does not resolve the issue, we would be happy to assist you with the import process. In order to do so, we kindly request temporary wp-admin access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme Team

Hello, Crispy123,

The issue has been fixed. Please check it now.

We have reviewed your situation in detail and identified that you had two plugins activated simultaneously – Pro Elements and Elementor Pro. Please note that the Pro (paid) version takes priority over the free version.

Upon further investigation, we accessed the Templates section via the admin panel and noticed that your templates were in draft status. When attempting to edit them, the content appeared empty. As a next step, we changed the template status to Published, but this did not immediately resolve the issue.

We continued testing and discovered that when Elementor Pro is activated, the product archive is missing. However, when we deactivate Elementor Pro and activate only the Pro Elements plugin, the issue is resolved.

At this point, we recommend verifying that the Elementor Pro version installed on your website is genuine (not pirated) and up to date. If you prefer to continue using Elementor Pro instead of Pro Elements, we suggest reaching out to the plugin’s official support team for further assistance.

Additionally, please note that activating both plugins simultaneously is not necessary and may cause conflicts.

We hope this information is helpful.

Best regards,
8Theme’s Team

Hello, Pageantapp,

Thank you for reaching out to us and for providing a detailed explanation along with the video. We truly appreciate your efforts.

The missing tabs in the Single Product Builder are generated by third-party plugins rather than our theme. This means that the tab you are referring to, along with the mentioned texts, has been added by one of the plugins activated on your website.

To change texts, please go to Loco Translate > Plugins > Dokan Pro > edit translation > find and change strings – https://prnt.sc/W4EpAVxygPB_ > https://prnt.sc/yKfbEH2YpEQA

Additionally, please remember to clear the cache or temporarily disable and re-enable the cache plugin to ensure the changes are reflected on the frontend.

If you need any further assistance, please do not hesitate to reach out.

Warm Regards,
The 8Theme Team

Hello, Rahul kumar,

Could you please ensure that all cache has been cleared? Additionally, we kindly request temporary WP-Admin access to review your settings.

To grant access, please create a new user account with an administrator role via your WordPress Dashboard. Once the account has been created, you may securely share the username and password with us through the Private Content section.

Thank you for your cooperation.

Best regards,
8Theme’s Team

Hello, Crispy123,

Thank you for reaching out to us. We understand the urgency of the issue.

1/ Please downgrade the PHP version from 8.1 or 8.2. Not all plugins are compatible with your current version!

2/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Best regards,
8Theme’s Team

Hello, Saba,

Thank you for reaching out to us.

We have added a demo header content to your website https://prnt.sc/mgJh6KybMBTQ . Please feel free to edit and customize the header according to your needs and do not forget about conditions.

Should you have any further questions, feel free to reach out.

Warm Regards,
The 8Theme Team

Hello, Rahul kumar,

Thank you for reaching out to us.

XStore Builders > Archive Products with Elementor > edit template > settings of Archive Products element > Equal height https://prnt.sc/Cd4ZSRheVToE and Title Limit by https://prnt.sc/exm9QoZIWZlW

We trust that the information provided will be of significant assistance to you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us and for providing such a detailed description of the issue, along with temporary access credentials.

We have successfully logged in, disabled third-party plugins, and completed the import process https://prnt.sc/CzxCVTsJt8aj . Please check the results on your website and let us know if you require any further assistance.

You may now enable the third-party plugins you consider necessary. However, please keep in mind that each additional plugin may slightly slow down your website’s performance.

Should you need any further support, feel free to contact us.

Best regards,
8Theme Team

Hello, Mahamud Hassan,

Thank you for reaching out to us.

1/ Edit the Home page using Elementor > Categories element settings – https://prnt.sc/dvqIT25KB5iG

2/ https://prnt.sc/ycYhSbc3beZA

If you need further assistance, please let us know.

Best Regards,
8Theme’s Team

Hello, Andrea,

Thank you for reaching out to us.

Please check:
– Dashboard > Products > Reviews;
– Dashboard > Comments;

If you are unable to find the information you are looking for, kindly provide us with a link to the page where the screenshot was taken, along with temporary access to the admin panel.

Should you need any further assistance, please do not hesitate to contact us.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please follow these steps to resolve the issue:
1. Go to the account page on our website and deactivate the outdated site.
2. Then, navigate to the page shown in your screenshot where the theme activation is displayed for your new, current website. Click the “Unregister” button, and then activate the theme using your purchase code.

This should resolve the situation. If you need any further assistance, please feel free to contact us.

Warm Regards,
The 8Theme Team

Hello, Nabil,

Thank you for reaching out to us.

1. It appears that tabs have been used twice https://prnt.sc/vFSqlkRmadEg , and they may display inconsistently across different devices. The comment form is part of the tabs, and WooCommerce generates star ratings based on the ID. When two review forms are present on the same page, their IDs coincide, which causes the issue. In other words, for proper functionality, the review section should appear only once on a single product page.

2. Сould you please provide screenshots to help us better understand your request regarding the ‘Value for Money’ option?

Best regards,
8Theme’s Team

Hello, SARKIS KARTASHEV,

Thank you for contacting us and for using XStore.

1/ Custom CSS code can be used:

header .fancy-select-results {
    border: 3px solid #1e73bf !important;
}

2/ Theme Options > Styling > Dark buttons.

We hope this information is helpful.

Best Regards,
8Theme’s Team