Forum Replies Created

Viewing 30 posts - 391 through 420 (of 68,228 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2025 at 15:27

    Hello, Andrea,

    Thank you for reaching out to us.

    Please check:
    – Dashboard > Products > Reviews;
    – Dashboard > Comments;

    If you are unable to find the information you are looking for, kindly provide us with a link to the page where the screenshot was taken, along with temporary access to the admin panel.

    Should you need any further assistance, please do not hesitate to contact us.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2025 at 14:47

    Hello,

    Thank you very much for your kind feedback! We are glad to hear that everything is working fine.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2025 at 13:43

    Hello,

    Thank you for reaching out to us.

    Please follow these steps to resolve the issue:
    1. Go to the account page on our website and deactivate the outdated site.
    2. Then, navigate to the page shown in your screenshot where the theme activation is displayed for your new, current website. Click the “Unregister” button, and then activate the theme using your purchase code.

    This should resolve the situation. If you need any further assistance, please feel free to contact us.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2025 at 13:35

    Hello, Badrdigital,

    Thank you for reaching out to us.

    Please note that during the import of demo content, attributes and variations may not always be imported completely, which may have caused this issue.

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2025 at 13:33

    Hello, Nabil,

    Thank you for reaching out to us.

    1. It appears that tabs have been used twice https://prnt.sc/vFSqlkRmadEg , and they may display inconsistently across different devices. The comment form is part of the tabs, and WooCommerce generates star ratings based on the ID. When two review forms are present on the same page, their IDs coincide, which causes the issue. In other words, for proper functionality, the review section should appear only once on a single product page.

    2. Сould you please provide screenshots to help us better understand your request regarding the ‘Value for Money’ option?

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2025 at 12:06

    Hello,

    Thank you for reaching out to us.

    Regarding your inquiry, it seems that the quantity selection on the front end is displaying predefined values (1-5), whereas you would like customers to have the flexibility to choose any quantity. To resolve this, please go to Single Product Builder with Elementor > edit template > change quantity style – https://prnt.sc/ov_o-QmMhPhR

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2025 at 12:02

    Hello, SARKIS KARTASHEV,

    Thank you for contacting us and for using XStore.

    1/ Custom CSS code can be used:

    header .fancy-select-results {
        border: 3px solid #1e73bf !important;
    }

    2/ Theme Options > Styling > Dark buttons.

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2025 at 11:58

    Hello,

    Thank you for reaching out to us.

    We understand that you would like to filter products using your custom taxonomy “Regions and Nations” while ensuring that the selected filters remain active when navigating through categories and other attributes such as size and color.

    To achieve this, you can try to use a filtering plugin that supports multiple taxonomies and allows for AJAX-based filtering to maintain selections dynamically. Additionally, you may need to adjust the permalink structure or use custom query parameters to ensure that multiple filters can be applied simultaneously.

    Alternatively, custom development may be required to modify the query behavior and ensure that all selected filters remain active – https://www.8theme.com/documentation/xstore/uncategorized/paid-additional-customization-services/

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2025 at 11:49

    Hello, Hedo,

    Thank you for reaching out to us.

    1/ To translate the XStore theme and the XStore Core plugin, please refer to the following article: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    2/ Edit cart and checkout pages using Elementor and change some texts there – https://prnt.sc/Q6pZfP-HobuM

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2025 at 11:18

    Hello,

    We appreciate your prompt response.

    We’ve changed your custom CSS code from https://prnt.sc/YTuK4HTA1ygU to https://prnt.sc/yZTb44cvKzyu
    Kindly review the changes and let us know if any further adjustments are needed.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2025 at 11:06

    Hello, BlackTech,

    Thank you for reaching out to us and for using the XStore theme for your WooCommerce-based eCommerce website.

    Please post different questions via separate topics on the support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/

    1/ Modifying Checkout Page Labels – Edit the page using Elementor > edit settings of elements, for example – https://prnt.sc/gGBW7xK0TlTx

    Theme Options > Woocommerce > Checkout > Company name field > Optional.

    You can add custom CSS in XStore > Theme Options > Custom CSS to style the checkout page https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/ , or in the settings of the checkout element in the Elementor page editor https://elementor.com/help/how-to-add-custom-css/

    2/ WooCommerce does not provide a built-in setting for address field order, so custom code is required.

    If you are using a checkout customization plugin, check if it offers field reordering options.
    https://www.8theme.com/documentation/xstore/uncategorized/paid-additional-customization-services/

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2025 at 10:55

    Hello, Weblike PRO,

    Thank you for reaching out to us.

    Create blog page – https://www.8theme.com/documentation/xstore/troubleshooting/blog-page/ > add posts , then edit settings in Theme options > Blog > Blog layout – https://prnt.sc/ItkDvIu0IcoC https://prnt.sc/rpfrcn–i7rv https://prnt.sc/PLYz3zV3IrB1

    Example from the demo Home page – https://prnt.sc/dnQ8ubP8juH1 https://prnt.sc/-UhCim8dszz0 https://prnt.sc/1FIV8n4LmsRI https://prnt.sc/WfAQh9dVmO3w https://prnt.sc/72sIcO-AIKWI https://prnt.sc/KfNFKmV_ZaoG https://prnt.sc/lYtMRzwjEhDv

    Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2025 at 09:45

    Hello,

    Since requests for additional services such as customization and migration go beyond the scope of basic support, they are handled by a different team rather than the one managing the forum. Therefore, any inquiries related to extra services should be directed to the appropriate team.

    We have provided you with the relevant email address in the private content area.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2025 at 09:05

    Hello,

    The code was implemented to assist you and cannot cause any issues with the images, as it only adjusts the text alignment.
    Here is how the mentioned block appears on the frontend of the home page: https://prnt.sc/fLvGx9PmCthK This is how it looks when editing the static block: https://prnt.sc/EpRj_PzRps6i (The text is not centered here because the code was applied in the homepage editor. When viewing the static block separately, the code is not present.) And here is how it appears when editing the page: https://prnt.sc/JP81S8b9R9JD

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2025 at 08:59

    Hello, Terpsauce,

    Thank you for contacting us and for using XStore.

    The variation swatches are a feature of our theme and utilize our default placeholder.

    Please read this article – https://www.8theme.com/documentation/xstore/support/how-to-submit-a-request-for-adding-a-new-setting-or-functionality/

    Warm Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2025 at 08:25

    Hello, Safe Desires,

    Thank you for reaching out to us.

    Kindly verify the credentials you have provided and ensure they are correct – https://prnt.sc/8n2-YKCLEMo-

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2025 at 08:23

    Hello, EdmondS,

    A WordPress child theme is a theme that inherits the functionality of the parent theme. With a child theme, you can make modifications or add additional functionality to the parent theme. The child theme offers the safest and easiest way to modify an existing theme, whether you want to make a few small changes or extensive ones.

    You can rename the child theme (in style.css file of this theme), but do not change the name of the parent theme and template name in the mentioned file ( https://prnt.sc/6huivZ0D6aEuhttps://developer.wordpress.org/themes/advanced-topics/child-themes/ ). Check this topic – https://www.8theme.com/topic/failed-to-update-the-update/ You can re-name the parent theme later when work on the site is finished, but we won’t recommend it because you won’t be able to use auto-update in the future and need to update the theme manually.

    White Label Branding plugin allows you to customize the XStore theme Control Panel, customizer styles, theme preview image with your personal branding according to your needs.
    The plugin is suitable for developers who have many clients or for those who want to reflect their unique brands while creating websites. From now you don’t need additional coding to personalize theme Control Panel and theme options. It saves both: time and money.
    For more details, please refer to the following documentation: https://www.8theme.com/documentation/xstore/plugins/white-label-branding-plugin/

    We hope this information is helpful.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2025 at 08:11

    Hello, Rahul kumar,

    Thank you for reaching out to us.

    Please note that we do not guarantee full compatibility of our theme with all third-party plugins, nor can we provide support for such plugins. In some cases, additional customization of either the theme or the plugin may be required to ensure they work together. Unfortunately, it is not feasible for the theme author to ensure compatibility with all existing plugins, and such customization falls outside the scope of our standard support.

    Please provide temporary wp-admin access. We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2025 at 08:10

    Hello, Chandru,

    Thank you for reaching out to us.

    You can create a custom layout for a single post page by navigating to XStore Builders > Single Post > Add Template.

    If you need any further assistance, please feel free to ask.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2025 at 08:03

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2025 at 08:02

    Hello,

    Thank you for reaching out to us.

    The elements in the header cannot disappear on their own without a reason. Please check who else has access to the website and may have made changes.

    For your convenience, we have added the missing demo content https://prnt.sc/O1WlViXICBDp . Kindly review it and let us know if you need any further assistance.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2025 at 21:03

    Hello, Terpsauce,

    Thank you for getting in touch with us.

    Regarding your concern that a button could not be placed in each tab, you can edit the content of the tabs by navigating to: Dashboard > Static blocks > edit content of tabs.
    Alternatively, you may refer to the instructional video provided in the following topic for further guidance:
    https://www.8theme.com/topic/more-botton-not-appearing-on-the-section/#post-437006

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2025 at 20:52

    Hello, Terpsauce,

    You’re welcome!
    We regret to hear that neither option meets your requirements. If there is anything else we can assist you with, please do not hesitate to let us know.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2025 at 20:51

    Hello,

    Thank you for reaching out to us.

    The behavior shown in your video is expected and functions as intended. Allow us to explain:

    By default, the account page contains only the WooCommerce shortcode, which displays either the user dashboard or the login form on the frontend. This functionality is not theme-dependent but rather comes from the WooCommerce plugin itself https://woocommerce.com/document/woocommerce-shortcodes/page-shortcodes/#my-account

    Our theme introduces additional settings for this page, including the display of products that you see. If you wish to disable this feature, you can do so by navigating to:
    WooCommerce > Settings > Account > XStore “My Account” Page Settings > Change Account Page Type
    Here is a reference screenshot: https://prnt.sc/1SOvb7jFgG-s

    Additionally, Elementor can indeed be used to customize the account page. You can follow the instructions provided in our documentation here:
    https://www.8theme.com/documentation/xstore/xstore-builders/xstore-my-account-page-builder-with-elementor/

    If your concern is related to the color of the “Add to Cart” button, you can modify it via:
    Theme Options > Styling > Button Settings.

    To adjust the border radius of product images, you may apply custom CSS code.

    We hope this information is helpful. Please feel free to reach out if you need any further assistance.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2025 at 20:37

    Hello, Rakesh,

    Thank you for reaching out to us.

    To disable the masonry layout for products, please follow these steps:
    XStore Builders > Archive Products > Edit Template > Disable Masonry for Products https://prnt.sc/kQMiCYEo9dvU

    If you need any further assistance, please feel free to reach out.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2025 at 20:26

    Hello,

    Thank you for reaching out to us.

    1/ Currently, there is no option to add custom text to the menu label.
    Please follow this article – https://www.8theme.com/documentation/xstore/support/how-to-submit-a-request-for-adding-a-new-setting-or-functionality/

    2/ If you are interested in modifying the text of the menu tag (new, sale etc), we kindly request you to utilize the Loco Translate plugin. This will allow you to alter or translate the menu labels found under the Xstore theme language file.

    We hope this information is helpful.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2025 at 20:21

    Hello, Recep,

    Thank you for reaching out to us.

    The simplest way to hide the reviews tab for unregistered users is by using custom CSS code:

    .single-product:not(.logged-in) #tab_reviews {
        display: none;
    }

    However, please note that in this case, the reviews tab should not be set as the first tab.

    Should you require any further assistance, please do not hesitate to contact us.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2025 at 20:15

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2025 at 16:23

    Hello Brunos,

    Thank you for reaching out to us.

    This article should help you translate the template of the header builder – https://wpml.org/documentation/plugins-compatibility/elementor/#translate-elementor-templates
    Please contact WPML plugin support to get further assistance.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2025 at 16:21

    Hello, Samo,

    Thank you for reaching out to us.

    Kindly ensure that you have uploaded featured images for your posts https://prnt.sc/7RU7UNHKdyT8

    If you need any further assistance, please feel free to reach out.

    Best regards,
    8Theme’s Team

  • 1 2 3 13 14 15 2,273 2,274 2,275
    Viewing 420 results - 391 through 420 (of 68,228 total)
Viewing 30 posts - 391 through 420 (of 68,228 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.