Hello, Princewood,

Thank you for reaching out to us with your concern. We understand the importance of ensuring smooth operation of your store and we apologize for any inconvenience caused by the high CPU usage.

To assist you effectively, could you please provide us with the following details:
– The specific activities or features being utilized when the CPU usage increases.
– Any error messages or logs that you might have noticed during this time.
– Provide us with temporary wp-admin and FTP access.

This information will help our technical team to diagnose the issue accurately and provide a suitable solution.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Drishti,

We’ve added custom CSS code in Theme Options > Theme custom CSS > Global:

.yith-wcbm-theme-xstore .show-quickly, 
.yith-wcbm-theme-xstore.xstore-wishlist-checkbox, 
.xstore-wishlist-apply-actions select, .xstore-wishlist-apply-actions .xstore-wishlist-actions {
    display: none;
} 

“Font: I want all table headers in Poppins and values in Roboto.” – please provide some screenshots for a better understanding of your request.

Best Regards,
8Theme’s Team

Hello,

Here it is – https://prnt.sc/gzfGiCImSJt8

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your query.

To proceed with your request, please first enter a description for the brands – https://prnt.sc/T7OyS9EHe6_M Afterward, you may edit the template for the product archive page, and add https://prnt.sc/gzfGiCImSJt8 to the desired place.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your query regarding the translation issue.

Please edit the translation of XStore Core plugin – https://prnt.sc/F6Dz-i3gccBN

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your query. To modify the Search Results page so that all products are visible, you can go to XStore Builders > Search results > create and edit template.

Best Regards,
8Theme’s Team

Hello, Monique,

You’re welcome!

Best Regards,
8Theme’s Team

Hello, Ve01,

We hope this message finds you well. We would like to inform you that we have recently edited your topics on the forum and have relocated certain information to the Private Content area. Please note that it may take some time for search engine results to reflect these changes. We appreciate your patience during this update period.

Best regards,
The 8Theme Team

Hello, Suvyshop,

Private Content

Warm Regards,
The 8Theme Team

Dear @Plethora,

Please feel free to take the time you need.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us with your concern.

Could you please provide temporary wp-admin access? We need to check your settings first.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, AndreG,

We kindly request that you publish each of your inquiries separately. This will allow the various specialists on our team to respond to you promptly and efficiently.

1/ There is no such option, by default. We recommend contacting WooCommerce support https://wordpress.org/support/plugin/woocommerce/ or consulting with a technical team.

Should you require personalized customization services, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. This will allow you to engage directly with our technical team.
Please note that customization services are subject to additional charges. The exact amount will be determined after a detailed review of your request.

2/ Please read – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Private Content

Best Regards,
8Theme’s Team

Hello, Guida cm,

Thank you for reaching out to us with your query.

Please ensure that you are using the latest version of the theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

After that go to XStore > Import demos add the &etheme_demo_versions_info to the url https://prnt.sc/1ya9tej and press Enter. Check if you get the new version after that.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, Merin,

Thank you for reaching out to us with your query.

https://prnt.sc/T2PI7ko250yW , read more – https://www.8theme.com/documentation/xstore/menu-set-up/mega-menu/

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, Kamaldeen,

Thank you for reaching out to us.

1/ We suggest activating another theme, specifically the Storefront (default WooCommerce theme), which can be found under Appearance > Themes in your dashboard. This test should help determine if the issues persist irrespective of the theme used.

2/ Try to disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the problem.

Best Regards,
8Theme’s Team