Replies by Rose Tyler | 8theme forum

Forum Replies Created

Viewing 30 posts - 38,131 through 38,160 (of 68,187 total)

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Rose Tyler

Support staff

January 17, 2021 at 13:23

Hi,

Provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

#268791 Copied In reply to: Custom hook / shortcode in login form

Rose Tyler

Support staff

January 17, 2021 at 11:47

Hello,

Is it solved https://prnt.sc/wzbckg ?

Regards

#268785 Copied In reply to: Prodcut title

Rose Tyler

Support staff

January 17, 2021 at 11:46

Hi,

After every update, you need to synchronize translation – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ Sometimes new strings are added, and only after synchronization, you’ll be able to translate new strings or strings that were changed. Not always, but some strings can be missing after the sync and you need to find and translate them one more time, this is independent of us and relates to WP functionality. Also, do a backup of all the files before any update – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

I can’t access your dashboard – https://prnt.sc/wzb9bo

Regards

#268784 Copied In reply to: Loco Translate dont work

Rose Tyler

Support staff

January 17, 2021 at 10:47

Yes, you will lose translation after the theme update.
Translation files (.po, .mo) of the theme should be placed in /wp-content/languages/themes/ folder, with correct names – https://prnt.sc/wz6u6l

Regards

#268778 Copied In reply to: Translate themes xstore

Rose Tyler

Support staff

January 17, 2021 at 10:44

Hello,

I’ve passed your question to our technicians. Please be patient.

Regards

#268777 Copied In reply to: Add to cart redirect after added a product

Rose Tyler

Support staff

January 17, 2021 at 10:41

Hello,

1) Sorry, but your request is a bit unclear for me. Is this what you are looking for https://prnt.sc/wz663w ?
2) I can see the table https://prnt.sc/wz6dv3

Regards

#268776 Copied In reply to: Demo Installation

Rose Tyler

Support staff

January 17, 2021 at 09:50

Hi,

I am glad that you sorted it out. Additional customization in files is outside the scope of our basic support, sorry.

Regards

#268774 Copied In reply to: Size guide

Rose Tyler

Support staff

January 17, 2021 at 09:45

Hello,

Do you mean this Categories menu https://prnt.sc/wz2aqk ? Theme Options > Header builder > Mobile menu > Extra Tab Content

Regards

#268772 Copied In reply to: dropdown menu-woocomerce categories-facebook login problem

Rose Tyler

Support staff

January 17, 2021 at 09:43

Thanks for the reply. We need FTP access also.

Regards

#268770 Copied In reply to: Theme customization (half menu not visible)

Rose Tyler

Support staff

January 17, 2021 at 09:43

Hi,

2) Provide temporary wp-admin and FTP access, so we can take a close look at the problem.
3) You can activate the theme now.

Regards

#268769 Copied In reply to: Cart Glitch and Shop banner Image Issue

Rose Tyler

Support staff

January 17, 2021 at 09:21

Hello,

Could you provide a screenshot or video of the problem?
Also, provide URL of the site and temporary wp-admin access.

Regards

#268766 Copied In reply to: Theme setting problem on home page

Rose Tyler

Support staff

January 17, 2021 at 09:20

Hello,

Your site under maintenance mode, so we can’t check it.
Could you provide temporary wp-admin access?

Regards

#268764 Copied In reply to: 2nd level menu flyout
Rose Tyler

Support staff

January 17, 2021 at 09:14
Hello,

Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/
and add the next code in Theme Options > Theme custom CSS > Global custom CSS:

.content-product .product-content-image img { width: auto; } .content-product .product-details { text-align: left; margin: 0 30px; }

+ custom CSS for desctop area –

.content-product { padding-top: 30px; padding-bottom: 20px; }

Regards
#268762 Copied In reply to: Shop page
Rose Tyler

Support staff

January 17, 2021 at 08:59

Hello,

Please provide temporary wp-admin and FTP access.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#268760 Copied In reply to: Theme customization (half menu not visible)

Rose Tyler

Support staff

January 17, 2021 at 08:51

Hello,

Please see screenshots from our demo – https://prnt.sc/wyyjoe https://prnt.sc/wyym56

Regards

#268759 Copied In reply to: Not showing "Categories" section on Tablet

Rose Tyler

Support staff

January 17, 2021 at 08:48

Once SG Optimizer plugin is disabled > https://prnt.sc/wyycu0 Please check settings of the plugin.

Regards

#268758 Copied In reply to: The main product image can't show anywhere
Rose Tyler

Support staff

January 17, 2021 at 08:39
Hello,

1) I do not see the problem with related products – https://prnt.sc/wyxcgs Clear cache and check one more time.
2) Do you use Elelementor there? Check settings of it or use the next custom CSS code:

.elementor-menu-cart__footer-buttons, .elementor-menu-cart__subtotal { display: none; }

Regards
#268757 Copied In reply to: Related products cannot be displayed normally
Rose Tyler

Support staff

January 17, 2021 at 08:32

Hello,

Please read about translation of the theme – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
WooCommerce – https://docs.woocommerce.com/document/woocommerce-localization/ Core plugin – go to Loco translate > Plugins > XStore Core > New language > Choose a language + Choose a location – System > Start translating.

Regards

#268756 Copied In reply to: Translate themes xstore

Rose Tyler

Support staff

January 17, 2021 at 08:25

Hello,

Please provide temporary wp-admin and FTP access.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#268755 Copied In reply to: Why this happen?

Rose Tyler

Support staff

January 17, 2021 at 08:23

Hello,

It is because you open Footer static block – https://prnt.sc/wywl7m , it is not a bug.

Regards

#268754 Copied In reply to: Xstore theme Set Up

Rose Tyler

Support staff

January 17, 2021 at 08:20

Hello,

Disable all the third-party plugins, that do not come bundled with the theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how it works then

Regards

#268753 Copied In reply to: Why I can't import the demo content

Rose Tyler

Support staff

January 16, 2021 at 18:11

Hello,

What problem do you face? Provide a screenshot, please. Use the Lightshot screenshot tool to share screenshots.

Your site under maintenance mode, so we can’t check it. Provide temporary wp-admin access.

Make sure you have checked all the server requirements before the installation https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

Regards

#268735 Copied In reply to: impossible d importer les demo sur mon compte wordpress

Rose Tyler

Support staff

January 16, 2021 at 17:05

Hello,

Thanks for using our theme.
Loco translate > Plugins > XStore Core > New language > Choose a language + Choose a location – System > Start translating.

Regards

#268731 Copied In reply to: Translate problem

Rose Tyler

Support staff

January 16, 2021 at 16:54

You used very old version of the Core plugin. We uploaded the new version of the Core via FTP.
Please check. If everything is fine, you can delete the old plugin version.
Watch about the update via FTP here – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Regards

#268728 Copied In reply to: Error after update

Rose Tyler

Support staff

January 16, 2021 at 16:17

I can’t connect. https://prnt.sc/wuydho Is there any restriction by IP?
What port?
Wi**67 is username or password?

Regards

#268723 Copied In reply to: Error after update

Rose Tyler

Support staff

January 16, 2021 at 16:13

Hi,

Provide FTP access, please.

Regards

#268721 Copied In reply to: Add to cart redirect after added a product

Rose Tyler

Support staff

January 16, 2021 at 15:50

Provide FTP access also.

Regards

#268720 Copied In reply to: Error after update

Rose Tyler

Support staff

January 16, 2021 at 15:49

https://prnt.sc/wurnv5 – check your site now.

These plugins are required – https://prnt.sc/wupvmn , others recommended but not obligatory. I’ve disabled some plugins.
Read the description of a plugin before activation, to be sure that it is needed on your site.

Regards

#268719 Copied In reply to: thema import errors (all, Organis … )

Rose Tyler

Support staff

January 16, 2021 at 15:17

Theme Options > Header builder > delete Socials element from the header content – https://prnt.sc/wulv7h

Regards

#268715 Copied In reply to: Parent category

Rose Tyler

Support staff

January 16, 2021 at 15:15

Hello,

1) Please provide the indicative image here. Use the Lightshot screenshot tool to share screenshots, or upload images here https://dropmefiles.com/ and provide URL into Private Content area.
2) Watch this video – https://youtu.be/mBp33hPMgnA

Regards

#268714 Copied In reply to: dropdown menu-woocomerce categories-facebook login problem
← 1 2 3 … 1,271 1,272 1,273 … 2,271 2,272 2,273 →

38,131–38,160 of 68,187 posts

Viewing 30 posts - 38,131 through 38,160 (of 68,187 total)

← 1 2 3 … 1,271 1,272 1,273 … 2,271 2,272 2,273 →

Forum Replies Created

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