Hello, Verno,

We are using FileZilla and were able to connect, but the FTP directory is empty – https://prnt.sc/X-FmWGcfBBBl
Please check the destination folder of the user, we need access to your WP installation.

Best Regards,
8Theme’s Team

Hello, Drishti,

Please proceed to the Theme Options, then navigate to Theme Custom CSS, and select Global > edit this code – https://prnt.sc/wMJqgYGVpzPO

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concern.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

Let us know the results.

Best Regards,
8Theme’s Team

Hello, MAHDAR,

Thank you for reaching out to us with your concern regarding the display issues you are experiencing with the Elementor archive for all products. We understand how important it is for your products to be presented correctly and we are here to help.

Please check the archive products now.

Best Regards,
8Theme’s Team

Hello, Ricardo,

You’re welcome!

We have successfully disabled the third-party plugins and subsequently imported the demonstration without any issues.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
The 8Theme Team

Hello, @bcpsambo,

Please provide temporary FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Web hoster,

Thank you for reaching out to us. We understand that you are experiencing issues with your product archive after attempting to rename your page from “shop-2” to “shop.” It seems that the product archive is still linked to the old page name, which is causing the visibility issue.

We’ve resolved this via WooCommerce plugin settings – https://prnt.sc/Ykymukwo69u7

Best Regards,
8Theme’s Team

Hello, rdg__studio,

Thank you for reaching out to us with your concern.

Please be informed that the Shop page serves as an archive page for products and, as such, is not editable via Elementor by default. Any available configurations can be adjusted within the Theme Options.
Should you wish to utilize Elementor for your Shop page, we kindly direct you to the following instructional article: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/. This guide will assist you in creating a custom layout from the ground up and configuring it for all product archives, including the shop, product categories, and more.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

You will get response here – https://www.8theme.com/topic/traducir-el-boton-de-agregar-al-carrito/#post-417375
Sorry for the delay in answering. Please be patient.

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us. We apologize for the inconvenience you are experiencing with the age checker feature on our theme. We understand how important it is for this functionality to work seamlessly.

Provide us with temporary FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Ankit Khandelwal,

Thank you for contacting us and for using XStore.

Imported. Please note that 2 pages were created using elementor and 2 using WPBakery. Please use appropriate editors for pages to prevent problems with the content there.

Best Regards,
8Theme’s Team

Hello, Mirko,

There is a critical error on the page.
1/ Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

2/ Provide us with temporary FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

3/ Contact your hosting provider and ask to check and fix this error https://prnt.sc/Wtvey0IZ2YAk visible in the browser console.

Best Regards,
8Theme’s Team

Hello, Peter,

Please try to temporarily disable ALL 3rd-party plugins and check if the issue is solved. Let us know the results.

Best Regards,
8Theme’s Team

Hello,

Thank you for contacting us and for using XStore.

Please check these topics – https://www.8theme.com/topic/brand-import-export-with-csv/ https://www.8theme.com/topic/bulk-upload-products-with-images/ https://www.8theme.com/topic/how-to-upload-brands-in-bulk-with-the-produxts/#post-242136

Best Regards,
8Theme’s Team

Hello, Drishti,

Thank you for reaching out to us with your query.

We would like to inform you that the current layout for the single post was designed without the use of our Elementor builder tool, which is why it is not available in the builder library. To edit the settings for the single post, please navigate to Theme Options > Blog > Single Post > Edit Settings.

Should you require further assistance or have any more questions, please feel free to reach out.

Best Regards,
8Theme’s Team