Hello, Bagwani,

Thank you for contacting us and for using XStore.

1/ Please follow Elementor plugin documentation https://elementor.com/help/how-to-duplicate-an-elementor-page/ Save content as a template then import it according your needs.

2/ Custom CSS code can be used to remove breadcrumbs from Portfolio single project, for example add the next code in Theme Options > Theme custom CSS > Global

.etheme_portfolio-template-default .page-heading {
    display: none;
}

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please provide temporary wp-admin and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Francesco,

XStore provides the option of 1 live site licensing and 2 staging site licensing for testing purposes per purchase code. Read more – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

Should you have any inquiries regarding full site content migration, we recommend reaching out to your hosting provider for assistance. Typically, hosting support teams are equipped to handle such requests, as site migration does not pertain directly to the theme itself. We do not have specific guidance on this matter, though some of our clients have successfully used the Duplicator plugin for similar purposes.

After completing the migration, please navigate to the XStore welcome panel, select ‘unregister theme’, and then enter your purchase code to register it again. This step is crucial to update the activation information.

We appreciate your cooperation and are here to support you should you have any further questions.

Best Regards,
8Theme’s Team

Hello, Verno,

We are using FileZilla and were able to connect, but the FTP directory is empty – https://prnt.sc/X-FmWGcfBBBl
Please check the destination folder of the user, we need access to your WP installation.

Best Regards,
8Theme’s Team

Hello, Drishti,

Please proceed to the Theme Options, then navigate to Theme Custom CSS, and select Global > edit this code – https://prnt.sc/wMJqgYGVpzPO

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concern.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

Let us know the results.

Best Regards,
8Theme’s Team

Hello, MAHDAR,

Thank you for reaching out to us with your concern regarding the display issues you are experiencing with the Elementor archive for all products. We understand how important it is for your products to be presented correctly and we are here to help.

Please check the archive products now.

Best Regards,
8Theme’s Team

Hello, Ricardo,

You’re welcome!

We have successfully disabled the third-party plugins and subsequently imported the demonstration without any issues.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
The 8Theme Team

Hello, @bcpsambo,

Please provide temporary FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Web hoster,

Thank you for reaching out to us. We understand that you are experiencing issues with your product archive after attempting to rename your page from “shop-2” to “shop.” It seems that the product archive is still linked to the old page name, which is causing the visibility issue.

We’ve resolved this via WooCommerce plugin settings – https://prnt.sc/Ykymukwo69u7

Best Regards,
8Theme’s Team

Hello, rdg__studio,

Thank you for reaching out to us with your concern.

Please be informed that the Shop page serves as an archive page for products and, as such, is not editable via Elementor by default. Any available configurations can be adjusted within the Theme Options.
Should you wish to utilize Elementor for your Shop page, we kindly direct you to the following instructional article: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/. This guide will assist you in creating a custom layout from the ground up and configuring it for all product archives, including the shop, product categories, and more.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

You will get response here – https://www.8theme.com/topic/traducir-el-boton-de-agregar-al-carrito/#post-417375
Sorry for the delay in answering. Please be patient.

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us. We apologize for the inconvenience you are experiencing with the age checker feature on our theme. We understand how important it is for this functionality to work seamlessly.

Provide us with temporary FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Ankit Khandelwal,

Thank you for contacting us and for using XStore.

Imported. Please note that 2 pages were created using elementor and 2 using WPBakery. Please use appropriate editors for pages to prevent problems with the content there.

Best Regards,
8Theme’s Team

Hello, Mirko,

There is a critical error on the page.
1/ Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

2/ Provide us with temporary FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

3/ Contact your hosting provider and ask to check and fix this error https://prnt.sc/Wtvey0IZ2YAk visible in the browser console.

Best Regards,
8Theme’s Team