Critical error in multisite wordpress intallation

This topic has 5 replies, 3 voices, and was last updated 3 weeks, 3 days ago ago by Andrew Mitchell

  • Avatar: Mirko
    Mirko
    Participant
    October 7, 2024 at 10:35

    Something went wrong, and the page is not available could you please help me?

    Please, contact administrator
    for this information.
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    4 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 7, 2024 at 10:55

    Hello, Mirko,

    There is a critical error on the page.
    1/ Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

    2/ Provide us with temporary FTP access.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    3/ Contact your hosting provider and ask to check and fix this error https://prnt.sc/Wtvey0IZ2YAk visible in the browser console.

    Best Regards,
    8Theme’s Team

    Avatar: Mirko
    Mirko
    Participant
    October 7, 2024 at 11:26

    have a look in private content area please

    Please contact administrator
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    Avatar: Mirko
    Mirko
    Participant
    October 7, 2024 at 13:07

    Now I see this error in debug mode..

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    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 8, 2024 at 13:09

    Hello, Mirko,

    We would like to express our gratitude for providing us with the necessary access. We have implemented some changes and kindly request that you review them. Please ensure to clear your browser’s cache before doing so. Additionally, please note that the loading of the editor might take some time.

    These fixes will also be included in the upcoming update.

    Best Regards,

    8Theme’s Team

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    support staff only.
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