This topic has 5 replies, 3 voices, and was last updated 3 weeks, 3 days ago ago by Andrew Mitchell
Something went wrong, and the page is not available could you please help me?
Hello, Mirko,
There is a critical error on the page.
1/ Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
2/ Provide us with temporary FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
3/ Contact your hosting provider and ask to check and fix this error https://prnt.sc/Wtvey0IZ2YAk visible in the browser console.
Best Regards,
8Theme’s Team
have a look in private content area please
Now I see this error in debug mode..
Hello, Mirko,
We would like to express our gratitude for providing us with the necessary access. We have implemented some changes and kindly request that you review them. Please ensure to clear your browser’s cache before doing so. Additionally, please note that the loading of the editor might take some time.
These fixes will also be included in the upcoming update.
Best Regards,
8Theme’s Team
You must be logged in to reply to this topic.Log in/Sign up