Hello,

Thank you for reaching out to us with your query.

We offer our own swatches functionality, which may negate the need for additional plugins. You can view more about this feature here: https://youtu.be/LgzC4iK-j6A?feature=shared Please check if this suits your needs.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Provide us with temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, Nayyars Locks,

Thank you for reaching out to us.

1/ Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

2/ Provide us with temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, Rowan Keizer,

Have you tried to contact the support team of the plugin?

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Have you tested how it works with the default WooCommerce theme – Storefront activated on your site?

Could you provide FTP access?

Best Regards,
8Theme’s Team

Hello, Melih Şavklı,

Thank you for contacting us and for using XStore.

PLease read this article – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Could you please provide temporary wp-admin access? We need to check your settings.

Additionally, provide examples and screenshots of untranslated strings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Rowan Keizer,

We suggest that you turn off the “Mobile User-scalable” and Mobile Optimization option in (XStore > Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other and will not improve the speed together.

It is necessary for you to identify which specific option from any third-party plugin is conflicting with our feature. Once identified, please decide which option you would prefer to disable and which to retain to ensure optimal functionality.

Best Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

You can edit the single product page template https://prnt.sc/OiD-MhUXGgsK and add the Product Stock element to the desired area.

Best Regards,
8Theme’s Team

Hello, Creativesite,

Thank you for reaching out to us with your concern.

Here is what we see on your Home page – https://prnt.sc/ClQFSG4GoJfB

Best Regards,
8Theme’s Team

Hello, Goostaf,

Thank you for reaching out to us with your inquiries.

Add this code in the Custom CSS area for the page:

@media only screen and (max-width: 480px) {
    br {
        display: none;
    }
}

Best Regards,
8Theme’s Team

Hello, SyntaxError,

We appreciate your prompt response.

Please provide FTP access also.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

Custom CSS code can be used, for example:

.postid-40570 .elementor-widget-woocommerce-product-etheme_sales_booster_estimated_delivery,
.postid-40492 .elementor-widget-woocommerce-product-etheme_sales_booster_estimated_delivery {
    display: none;
}

Additionally, we would recommend you update the theme and plugins.

Best Regards,
8Theme’s Team

Hello, SyntaxError,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your query.

Could you provide the URLs of a few mentioned products together with temporary wp-admin access?

Best Regards,
8Theme’s Team

Hello, Masterpiece,

The settings for product images are configured via the WooCommerce plugin, rather than from the theme itself. This is why they required separate adjustments.

Additionally, have you noticed any other differences or issues compared to the demo? Please describe them here, and our team will be glad to assist you.

Best Regards,
8Theme’s Team

Hello, shonakisam_98,

Thank you for contacting us and for using XStore.

1/ Appearance > Widgets > Main sidebar.

2/ Please navigate to the following settings in your dashboard: Theme Options > Blog > Blog Layout > Sidebar Only For Blog Page > On.

3/ Apperance > Menus > edit menu.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team