This topic has 8 replies, 3 voices, and was last updated 3 years ago ago by Olga Barlow
Provide us with WP Dashboard and FTP access to your site to check the issue in more detail.
Thanks. See private area.
I removed the 360 image for now but you can add it back to any product for testing.
Please check wp-admin access – https://prnt.sc/y0qdlr
Also, provide URL of the product with the problem. It will speed up our work.
All products have the same issue. You can use this product for testing: https://www.mixware.net/product/colorkey-mobilepar-mini-hex-4-black-6-pack-bundle-with-carrying-case/
Please check our demo – https://xstore.8theme.com/demos/jewellery/product/yellow-diamond-ring/ – https://prnt.sc/y4ozg8 https://prnt.sc/y4p04t
I’ve changed this option for your product – https://prnt.sc/y4p530 Check it now
I could have done that too. That was not the solution I was looking for. According to the product developer, you can replace the main image with the 360 image while still having the gallery. But instead it is adding the 360 image above the main image and gallery. I assumed the plugin was fully functional since it is bundled with the theme.
Nope, this is how the plugin works. You can enable the default theme and check. We do not make any changes to the plugin files.
You may ask about this plugin author in the comments area https://codecanyon.net/item/smart-product-viewer-360-animation-plugin/6277697/comments
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