Smart Product Issue - by Laurent - on WordPress WooCommerce support

This topic has 8 replies, 3 voices, and was last updated 3 years ago ago by Olga Barlow

  • Avatar: Laurent
    Laurent
    Participant
    January 31, 2021 at 02:19

    When using Smart Product 360 plugin with “Show as Product Image” selected, the 360 image is added above the main image instead of replacing it.

    Here is an example:
    https://prnt.sc/xu02cy

    Here are my settings:
    https://prnt.sc/xu03nq

    7 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 31, 2021 at 10:32

    Hello,

    Provide us with WP Dashboard and FTP access to your site to check the issue in more detail.

    Regards

    Avatar: Laurent
    Laurent
    Participant
    February 1, 2021 at 17:54

    Thanks. See private area.

    I removed the 360 image for now but you can add it back to any product for testing.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2021 at 13:54

    Please check wp-admin access – https://prnt.sc/y0qdlr
    Also, provide URL of the product with the problem. It will speed up our work.

    Regards

    Avatar: Laurent
    Laurent
    Participant
    February 2, 2021 at 22:01

    All products have the same issue. You can use this product for testing: https://www.mixware.net/product/colorkey-mobilepar-mini-hex-4-black-6-pack-bundle-with-carrying-case/

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 3, 2021 at 10:32

    Hello,

    Please check our demo – https://xstore.8theme.com/demos/jewellery/product/yellow-diamond-ring/https://prnt.sc/y4ozg8 https://prnt.sc/y4p04t
    I’ve changed this option for your product – https://prnt.sc/y4p530 Check it now

    Regards

    Avatar: Laurent
    Laurent
    Participant
    February 9, 2021 at 22:31

    I could have done that too. That was not the solution I was looking for. According to the product developer, you can replace the main image with the 360 image while still having the gallery. But instead it is adding the 360 image above the main image and gallery. I assumed the plugin was fully functional since it is bundled with the theme.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 10, 2021 at 17:19

    Hello,

    Nope, this is how the plugin works. You can enable the default theme and check. We do not make any changes to the plugin files.
    You may ask about this plugin author in the comments area https://codecanyon.net/item/smart-product-viewer-360-animation-plugin/6277697/comments

    Regards

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