Hello Oliver,

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, please use the Private Content area.
We’ve edited your message and moved the purchase code into the Private Content area.

Please set an administrator role for the user you created for us.

Best Regards,
8Theme’s Team

Hello, shonakisam_98,

Thank you for reaching out to us.

Please navigate to XStore > Theme Options > Header Builder > Cart > Mini-Cart Promo Message > edit content of Text tab.

If you encounter any difficulties or have further questions, please do not hesitate to contact us. We are here to help!

Best Regards,
8Theme’s Team

Hello Oliver,

Thank you for reaching out to us and for using our theme.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello, Daily24 Group,

Thank you for contacting us and for using XStore.

1/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

2/ The email address associated with your account on our website has been successfully updated.

Warm Regards,
The 8Theme Team

Hello, 4Viz,

Could you provide some screenshots or analytics of CPU usage?

Please read the conversation on this topic – https://www.8theme.com/topic/high-usage-cpu/ and follow the recommendations from there first.

We hope this information is helpful.

To create temporary wp-admin access, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Kind Regards,
8theme team

Hello,

Thank you for reaching out to us.

This comes from WooCOmmerce plugin settings. We’ve changed https://prnt.sc/5BGMstlFYr0W to https://prnt.sc/M-p4E3E837bo on your site, the result is https://prnt.sc/fCONEY8xlT88

Here is a link to WooCommerce support forum – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello, Advancis,

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello, Herbest,

Private Content

Best Regards,
The 8Theme Team

Hello, Stan,

You’re welcome!

Private Content

Best Regards,
8Theme’s Team

Hello, Actulus,

Thank you for reaching out to us.

We kindly recommend utilizing the search function within the Theme Options (as shown in the following screenshot: https://prnt.sc/b2Ic441f-DUw) to adjust the settings according to your preferences.

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, Actulus,

Thank you for reaching out to us.

To disable the Wishlist and Compare functions for your entire WooCommerce store, you can follow these steps:
Theme Options > WooCommerce (Shop) > https://prnt.sc/u3xkB13Ni-f8 > set Off here – https://prnt.sc/7PH2kZmlwygg

Best Regards,
8Theme’s Team

Hello, Stan,

We’ve imported demo content on your site. Please check.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We have reviewed your website and the content visible – https://prnt.sc/poqiQ4FwZwLn We can confirm that the content is visible to us both when logged in and when not logged in. Therefore, we are unable to identify any issues on our end.

We kindly recommend clearing your browser’s cache, as this may resolve the issue.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

XStore provides the option of 1 live site licensing and 2 staging site licensing for testing purposes per purchase code. Read more – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

Should you have any inquiries regarding full site content migration, we recommend reaching out to your hosting provider for assistance. Typically, hosting support teams are equipped to handle such requests, as site migration does not pertain directly to the theme itself. We do not have specific guidance on this matter, though some of our clients have successfully used the Duplicator plugin for similar purposes.

We understand your concern about experimenting with a new theme while preserving your current website structure. Fortunately, there are ways to test a new theme without affecting your existing content.

Here are a few methods you can consider:

1. **Use a Staging Site**:
Many hosting providers offer a staging environment where you can create a duplicate of your current website. You can install and test the new theme on the staging site without affecting your live website. Once you’re satisfied with the changes, you can push the staging site to live.

2. **Theme Switcha Plugin**:
You can use the “Theme Switcha” plugin, which allows you to preview and test a new theme without making it live for your visitors. This way, you can experiment with the new theme while your current theme remains active for your users.

3. **Local Development Environment**:
You can set up a local development environment using tools like Local by Flywheel or XAMPP. This allows you to create a copy of your website on your computer, where you can safely test the new theme.

4. **Backup Your Website**:
Before making any changes, we highly recommend backing up your website. You can use plugins like UpdraftPlus or your hosting provider’s backup tools. This ensures that if anything goes wrong, you can easily restore your website to its previous state.

### Transferring the New Theme to the Existing Website:
Once you have tested and customized the new theme to your satisfaction, you can follow these steps to apply it to your live website:

1. **Backup Your Website**:
Always create a full backup before making any major changes.

2. **Activate the New Theme**:
Go to your WordPress dashboard, navigate to **Appearance > Themes**, and activate the new theme. Your content (posts, pages, etc.) will remain intact, but you may need to reconfigure some settings, widgets, and menus to match the new theme’s layout.

3. **Test the Website**:
After activating the new theme, thoroughly test your website to ensure everything is working as expected. Check for any layout issues, broken links, or missing content.

The information we have provided is basic; however, we would like to inform you that this level of customization falls outside the scope of our standard support. While we can provide you with guidelines, you will need to implement them on your own.

Best Regards,
8Theme’s Team

Hello, rdg__studio,

Private Content

Yours Sincerely,
8Themes Team.