Hello, DareFlinke,

You disabled variation swatches via Theme Options and appropriate widgets were disabled because of this. We’ve enabled them – https://prnt.sc/8xeNnTU6Dj6u > https://prnt.sc/VrvnVfAb68z7 > https://prnt.sc/4ofzlSmY1dsk

Best Regards,
8Theme’s Team

Hello, Cocofu,

Thank you for reaching out to us.

We can see content on – https://pocketpanda.us/product/45w-0-5mm-patio-misting-system-pump-flow-4l-min-165-psi-0-8mpa-2/

Could you kindly provide more details regarding the specific assistance you require from our team? We would be happy to assist you further.

Best regards,
8Theme’s Team

Hello, Mahmood Javed,

Thank you for reaching out to us and for choosing the XStore theme.

We are sorry to hear that you are experiencing difficulties with the theme installation. The issue you are encountering may be related to the file upload size limit or server configuration on your hosting provider.

To resolve this, we recommend that you contact your hosting provider directly.

Best regards,
8Theme’s Team

Hello, DareFlinke,

Just theme updates should not cause such an issue.

Appearance > Widgets > Add widgets to the desired area, for example – https://prnt.sc/S_kHtrcEJB0T

Best Regards,
8Theme’s Team

Hello, DareFlinke,

Thank you for reaching out to us with your query.

Your site is under maintenance mode, so we can’t check your Shop page.

You can edit sidebar content via Appearance > Widgets.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Reggie,

Private Content

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello, Ricardo,

Thank you for reaching out to us.

We would recommend you disable Catalog mode in Theme Options > Shop > Catalog mode.

Best Regards,
8Theme’s Team

Hello, Juan Diego Cardenas Ruiz,

Private Content

Best Regards,
8Theme’s Team

Hello,

We hope this message finds you well.

We apologize for the delayed response, as it was due to the weekend.

We understand the importance of ensuring smooth operation of your store and we apologize for any inconvenience caused by the high CPU usage.

To assist you effectively, could you please provide us with the following details:
– The specific activities or features being utilized when the CPU usage increases.
– Any error messages or logs that you might have noticed during this time.
– Provide us with temporary wp-admin and FTP access.

This information will help our technical team to diagnose the issue accurately and provide a suitable solution.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

Hello, Adeeb Ahmed,

Thank you for reaching out to us.

Please provide the URL of the mentioned page.

Best Regards,
8Theme’s Team

Hello,

We kindly recommend reaching out to your hosting provider for further assistance.

Best Regards,
8Theme’s Team

Hello, Fatcho,

Thank you for reaching out to us.

Unfortunately, we are unable to view the screenshot you provided. Kindly share a new one.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme Team

Hello, Eazi,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We understand that you are experiencing issues with your website when using a child theme. Based on the information you provided, it seems that the website functions correctly when the main theme is activated or when all plugins are deactivated.

This suggests that the issue may be related to either the customizations made in the child theme or a conflict with one of the plugins. We recommend the following steps to help identify the root cause:

1. **Check Customizations**: Review the custom code or modifications made in the child theme to ensure there are no errors or conflicts with the main theme.

2. **Plugin Conflict**: Reactivate the plugins one by one while using the child theme to identify if a specific plugin is causing the issue.

You can check errors in Woocommerce > Status > Logs > Fatal error file, and contact your hosting providers to get further assistance.

Best Regards,
8Theme’s Team