Hello, Luke,

We would like to inform you that the changes have been made through Appearance > Widgets https://prnt.sc/7VWQfqNw5VVy

Best regards,
8Theme Team

Hello,

Thank you for reaching out to us.

To make changes to the main menu, including removing certain menu items, please follow these steps:

1. Navigate to **Appearance** > **Menus** in your WordPress dashboard.
2. Select the menu you wish to edit from the dropdown and click **Select**.
3. You will see a list of menu items. To remove an item, simply click the dropdown arrow next to the menu item and then click **Remove**.
4. Once you have made the necessary changes, click **Save Menu** to apply the updates.

If you are still unable to locate the option or need further assistance, please feel free to provide us with more details, and we will be happy to assist you further.

Best Regards,
8Theme’s Team

Hello, Luke,

1/ https://prnt.sc/nKWY84cDksYm > https://prnt.sc/zguNluOJ7b5p

2/ https://prnt.sc/ld3S0_kn9snt

Best regards,
8Theme Team

Hello, Mahmood Javed,

Before proceeding with the import, please ensure that all third-party plugins are disabled. If this does not resolve the issue, we would be happy to assist you with the import process. In order to do so, we kindly request temporary wp-admin access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme Team

Hello, Merin,

You’re welcome!

Best Regards,
8Theme’s Team

Hello,

We kindly request access so we can assist you. Currently, due to certain WooCommerce settings, we are unable to navigate to the single product page or add a product to the cart without being logged in. To resolve this, please navigate to **WooCommerce > Settings > Site Visibility**.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme Team

Hello, Diana,

Thank you for reaching out to us.

We understand your concern regarding the display of unavailable color options when selecting the “Type” attribute on your product page. As you mentioned, the current settings allow for blurring or crossing out unavailable options, but do not provide the functionality to completely hide them.

While the “Hide out of stock items from the catalog” option is a general WooCommerce setting, it may not apply directly to variation swatches in the way you’re expecting. Unfortunately, the theme’s built-in options currently only allow for blurring, default, or crossed-line styles for unavailable variations.

To achieve the functionality you’re looking for, where unavailable color options are hidden based on the selected type, you may need to implement custom code, for example, this CSS:

ul.st-swatch-preview li.sten-li-disabled {
    display: none !important;
}

Best Regards,
8Theme’s Team

Dear @Juergen,

We are glad to hear that you were able to resolve the issue on your own. Is there anything else you need assistance with?

Best regards,
8Theme Team

Hello, Ankit Khandelwal,

Thank you for reaching out to us.

We understand that you’re experiencing an issue with the product image not replacing in the Elementor block.

Please provide the URL of page from your screenshot.

Best regards,
8Theme’s Team

Hello, Cocofu,

After reviewing your website and the provided screenshot, we have identified that the issue can be resolved by simply adjusting the settings of the single product page. It appears that the demo content has been mixed due to the use of elements from different demos. However, this is not a major issue and can be easily corrected.

You have the option to modify the settings yourself, or if you prefer, you can provide us with temporary access, and we will make the necessary adjustments on your behalf. Please note that without access to your current settings, it may be challenging for us to guide you effectively, as we would be working without full visibility.

Once you provide access, the timeframe for implementing the changes will depend on our team’s workload and how clearly you can describe the desired outcome.

Best regards,
8Theme’s Team

Hello, Gayleen,

Thank you for reaching out to us.

Please provide temporary wp-admin and FTP access. We will check what can be done to help you. Additionally, provide the URL of the desired demo page here.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Rowan Keizer,

Have you resolved the issue with the child theme?

In reference to your statement, “…as on my MAC I can edit,” could you please clarify if you are able to edit on one of your devices, but not on another? It is possible that the issue may be caused by a third-party browser extension, an outdated browser version, or cached data.

Best regards,
8Theme’s Team

Hello, ziga32,

Thank you for reaching out to us.

https://prnt.sc/dfreIydiXFLM – After reviewing your inquiry, we kindly suggest that you reach out to the support team of the WPML plugin for assistance.

Best Regards,
8Theme’s Team

Hello, Merin,

Please check now – https://prnt.sc/G54SUCDjXr4I

Best Regards,
8Theme’s Team

Hello, James,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We would like to inform you that the issue on your website is not related to our theme and would occur with any theme, as it is caused by a plugin. To resolve this, please navigate to **WooCommerce > Settings > Site Visibility**.

If you need further assistance, feel free to reach out.

Warm Regards,
The 8Theme Team