Forum Replies Created

Viewing 30 posts - 3,631 through 3,660 (of 68,221 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 14, 2024 at 09:34

    Hello, Reggie,

    Private Content

    Best regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 14, 2024 at 09:22

    Hello, Daily24 Group,

    Thank you for contacting us and for using XStore.

    1/ Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    2/ The email address associated with your account on our website has been successfully updated.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 14, 2024 at 09:17

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 14, 2024 at 09:14

    Hello, 4Viz,

    Could you provide some screenshots or analytics of CPU usage?

    Please read the conversation on this topic – https://www.8theme.com/topic/high-usage-cpu/ and follow the recommendations from there first.

    We hope this information is helpful.

    To create temporary wp-admin access, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 14, 2024 at 09:12

    Hello, Ricardo,

    Thank you for reaching out to us.

    We would recommend you disable Catalog mode in Theme Options > Shop > Catalog mode.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 14, 2024 at 08:41

    Hello,

    Thank you for reaching out to us.

    This comes from WooCOmmerce plugin settings. We’ve changed https://prnt.sc/5BGMstlFYr0W to https://prnt.sc/M-p4E3E837bo on your site, the result is https://prnt.sc/fCONEY8xlT88

    Here is a link to WooCommerce support forum – https://wordpress.org/support/plugin/woocommerce/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 14, 2024 at 08:37

    Hello, Juan Diego Cardenas Ruiz,

    Private Content

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 14, 2024 at 08:35

    Hello, Advancis,

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 14, 2024 at 07:54

    Hello,

    We hope this message finds you well.

    We apologize for the delayed response, as it was due to the weekend.

    We understand the importance of ensuring smooth operation of your store and we apologize for any inconvenience caused by the high CPU usage.

    To assist you effectively, could you please provide us with the following details:
    – The specific activities or features being utilized when the CPU usage increases.
    – Any error messages or logs that you might have noticed during this time.
    – Provide us with temporary wp-admin and FTP access.

    This information will help our technical team to diagnose the issue accurately and provide a suitable solution.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 14, 2024 at 06:57

    Hello, Herbest,

    Private Content

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 14, 2024 at 06:56

    Hello, Adeeb Ahmed,

    Thank you for reaching out to us.

    Please provide the URL of the mentioned page.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2024 at 16:12

    Hello, Stan,

    You’re welcome!

    Private Content

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2024 at 16:10

    Hello,

    We kindly recommend reaching out to your hosting provider for further assistance.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2024 at 16:09

    Hello, Actulus,

    Thank you for reaching out to us.

    We kindly recommend utilizing the search function within the Theme Options (as shown in the following screenshot: https://prnt.sc/b2Ic441f-DUw) to adjust the settings according to your preferences.

    Should you require any further assistance, please do not hesitate to reach out.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2024 at 16:07

    Hello, Fatcho,

    Thank you for reaching out to us.

    Unfortunately, we are unable to view the screenshot you provided. Kindly share a new one.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best regards,
    8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2024 at 15:48

    Hello, Actulus,

    Thank you for reaching out to us.

    To disable the Wishlist and Compare functions for your entire WooCommerce store, you can follow these steps:
    Theme Options > WooCommerce (Shop) > https://prnt.sc/u3xkB13Ni-f8 > set Off here – https://prnt.sc/7PH2kZmlwygg

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2024 at 15:28

    Hello, Eazi,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2024 at 14:49

    Hello, Stan,

    We’ve imported demo content on your site. Please check.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2024 at 14:09

    Hello,

    Thank you for reaching out to us.

    We understand that you are experiencing issues with your website when using a child theme. Based on the information you provided, it seems that the website functions correctly when the main theme is activated or when all plugins are deactivated.

    This suggests that the issue may be related to either the customizations made in the child theme or a conflict with one of the plugins. We recommend the following steps to help identify the root cause:

    1. **Check Customizations**: Review the custom code or modifications made in the child theme to ensure there are no errors or conflicts with the main theme.

    2. **Plugin Conflict**: Reactivate the plugins one by one while using the child theme to identify if a specific plugin is causing the issue.

    You can check errors in Woocommerce > Status > Logs > Fatal error file, and contact your hosting providers to get further assistance.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2024 at 14:06

    Hello,

    Thank you for reaching out to us.

    We have reviewed your website and the content visible – https://prnt.sc/poqiQ4FwZwLn We can confirm that the content is visible to us both when logged in and when not logged in. Therefore, we are unable to identify any issues on our end.

    We kindly recommend clearing your browser’s cache, as this may resolve the issue.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2024 at 13:57

    Hello, Stan,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2024 at 12:31

    Hello,

    Thank you for reaching out to us.

    XStore provides the option of 1 live site licensing and 2 staging site licensing for testing purposes per purchase code. Read more – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

    Should you have any inquiries regarding full site content migration, we recommend reaching out to your hosting provider for assistance. Typically, hosting support teams are equipped to handle such requests, as site migration does not pertain directly to the theme itself. We do not have specific guidance on this matter, though some of our clients have successfully used the Duplicator plugin for similar purposes.

    We understand your concern about experimenting with a new theme while preserving your current website structure. Fortunately, there are ways to test a new theme without affecting your existing content.

    Here are a few methods you can consider:

    1. **Use a Staging Site**:
    Many hosting providers offer a staging environment where you can create a duplicate of your current website. You can install and test the new theme on the staging site without affecting your live website. Once you’re satisfied with the changes, you can push the staging site to live.

    2. **Theme Switcha Plugin**:
    You can use the “Theme Switcha” plugin, which allows you to preview and test a new theme without making it live for your visitors. This way, you can experiment with the new theme while your current theme remains active for your users.

    3. **Local Development Environment**:
    You can set up a local development environment using tools like Local by Flywheel or XAMPP. This allows you to create a copy of your website on your computer, where you can safely test the new theme.

    4. **Backup Your Website**:
    Before making any changes, we highly recommend backing up your website. You can use plugins like UpdraftPlus or your hosting provider’s backup tools. This ensures that if anything goes wrong, you can easily restore your website to its previous state.

    ### Transferring the New Theme to the Existing Website:
    Once you have tested and customized the new theme to your satisfaction, you can follow these steps to apply it to your live website:

    1. **Backup Your Website**:
    Always create a full backup before making any major changes.

    2. **Activate the New Theme**:
    Go to your WordPress dashboard, navigate to **Appearance > Themes**, and activate the new theme. Your content (posts, pages, etc.) will remain intact, but you may need to reconfigure some settings, widgets, and menus to match the new theme’s layout.

    3. **Test the Website**:
    After activating the new theme, thoroughly test your website to ensure everything is working as expected. Check for any layout issues, broken links, or missing content.

    The information we have provided is basic; however, we would like to inform you that this level of customization falls outside the scope of our standard support. While we can provide you with guidelines, you will need to implement them on your own.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2024 at 12:07

    Hello, rdg__studio,

    We appreciate your prompt response.

    We’ve edited custom header settings on your site and set it to overlap on your Front page – https://prnt.sc/zx00dWGiiSgh
    Please clear cache and check.

    Yours Sincerely,
    8Themes Team.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2024 at 10:45

    Hello, rdg__studio,

    Private Content

    Yours Sincerely,
    8Themes Team.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2024 at 09:33

    Hello, Henrik,

    At the moment, we do not have such a video available. However, based on the screenshots you provided, it seems that you have already found the builder and figured out how to add elements to the page content https://prnt.sc/q-LPrw-59h_q . Could you please clarify what specific assistance you require at this time?

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2024 at 09:30

    Dear @DashDoor,

    We have done everything within our capacity to assist you; however, your recent requests exceed the scope of the basic support we provide through the forum. A member of our team has already responded to your inquiry, but you continue to repeat the request, asking for actions beyond what is outlined in our support policy. This places us in a difficult position.

    We kindly ask for your understanding in this matter.

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2024 at 09:27

    Hello, Valantis,

    Thank you for reaching out to us.

    We would like to inform you about a recent update concerning the Elementor plugin. The update involves a transition from using “Sections” to “Containers.” This change aims to enhance the flexibility and functionality of your web design experience.
    https://elementor.com/help/transitioning-from-sections-to-containers/ https://elementor.com/help/convert-existing-sections-to-containers/

    You can work with containers or disable them via Elementor > Settings > Flexbox Container > Inactive.

    Here is a template file of a single product layout from our demo – https://we.tl/t-I6hcchnhaz
    You can import it on your site.

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2024 at 08:55

    Hello,

    Thank you for reaching out to us.

    Please note that Elementor is available for editing product descriptions, as shown in the following screenshot: https://prnt.sc/CshSI5hsAfBq. This means you can modify the product description using Elementor https://prnt.sc/yRRzTbi4msUa

    If you prefer not to edit the existing descriptions one by one but still wish to adjust the font size for the content in the tabs on the single product page, you can achieve this by using custom CSS code, for example:

    .single-product .woocommerce-tabs .panel {
        font-size: 20px !important;
        line-height: 1.4 !important;
    }

    Should you need further assistance, please feel free to reach out.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2024 at 07:21

    Hello, Dylan,

    Thank you for reaching out to us.

    Please try solutions from this topic – https://www.8theme.com/topic/how-can-i-remove-image-title-on-hover/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2024 at 07:19

    Hello, Melih Şavklı,

    We appreciate your prompt response.

    1/ Kindly clear your browser cache and check again the NEw label and Checkout stings.

    2/ You can edit the text for the empty wishlist via the Theme Options. Please refer to the following screenshot for guidance: https://prnt.sc/8NRyxU_Ai51P

    Should you need further assistance, please don’t hesitate to reach out.

    Best regards,
    8Theme’s Team

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    Viewing 3,660 results - 3,631 through 3,660 (of 68,221 total)
Viewing 30 posts - 3,631 through 3,660 (of 68,221 total)
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