Rose Tyler

Can’t login – https://prnt.sc/10d3hcp

Regards

Hello,

Thanks for contacting us.
I would recommend you wait for the next theme update.

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Please check FTP access – https://prnt.sc/10d18rc

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Provide temporary wp-admin and FTP access, we will check it more deeply.

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Hello,

As you can see, there is no such error on our demo.
Did you make changes in theme files?
To find out the reason for the problem we need to disable all 3rd party plugins and maybe doing other tests. If your site is live, create a staging site (full copy of the existing one), provide us with temporary wp-admin and FTP access.

Regards

Hello,

When the Subscriptions plugin is disabled the problem disappears?
Did you make changes in theme files?

Regards

Hello,

Unfortunately, we have to remove logging with FB/Google on the checkout page from our theme because WooCommerce made some updates and it does not allow redirects on the checkout page.
You can submit a request here – https://www.8theme.com/taskboard/ maybe this will be solved in future.

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Check the page now.

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Hello,

1) I can see these errors in the browser console on your site – http://prntscr.com/10cxnhm Check and fix them. Then provide temporary wp-admin access, please.
2) Do you use File Generator? Make sure that all required elements are included, or delete the file.
3) Try to disable cache plugin and check how it works then.

Regards

Hello,

Thanks for using our theme.
1) Could you provide screenshots or video? Upload them here https://dropmefiles.com/ and provide URl via Private content area https://prnt.sc/10cxip8
2) Appearance > Menus > Screen Options > Enable Product categories, then you will be able to add categories to the menu directly.

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Hello,

Please provide temporary wp-admin access and we will help you.

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Hello,

Why do you want to use shortcodes? WPbakery or Elementor plugin should be enough. Please describe the desired result.
Read this article – https://getbootstrap.com/docs/4.0/layout/grid/

Regards

Thanks for the reply.

Problem caused by WooLentor – WooCommerce Elementor Addons + Builder plugin. When the plugin is deactivated, it works fine – https://prnt.sc/10cwvkz I suppose the plugin does not work with the XStore custom gallery, so if you want to use this plugin you need to use the default WooCommerce gallery. Follow the steps described here https://www.8theme.com/documentation/docs/support-of-the-woocommerce-additional-variation-images-plugin/

What exactly pages are missing? Provide URLs from the demo, and we will check/add it to your site.

Regards

Hello,

1) It looks like I can’t see products on your site. Could you provide access?
2) Provide temporary wp-admin and FTP access, so we can check it more deeply.
3)

.et-mini-content .woocommerce-mini-cart__empty-message .btn {
    color: white !important;
}

Regards

You’re welcome! Thanks for being our customer 🙂
3) Add bottom: 5px !important; in the code – https://prnt.sc/10cvvye

Regards