Cart freezing on checkout - by badgamer - on WordPress WooCommerce support

This topic has 2 replies, 2 voices, and was last updated 3 years, 4 months ago ago by Rose Tyler

  • Avatar: badgamer
    badgamer
    Participant
    March 4, 2021 at 13:45

    Hi
    haveing an issue with some customers they cant checkout the cart just freezes and the circle stays there and they cant checkout and the it duplicates the order any help need asap as shop is live tanks

    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 4, 2021 at 16:24

    Hello,

    Please check how it works when Storefront (default WC theme) is activated on your site.
    Try to disable all the third-party plugins, that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache, and check how it works then.
    Provide us with a video of the problem, URL, and temporary wp-admin access.

    Regards

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