Rose Tyler

Hello,

Try to edit now – http://prntscr.com/12ie4gz

Regards

Hello,

Sorry for the delay in answering.
There is no option for the product column in tablet view, but custom CSS code can be used.
Provide temporary wp-admin access, so we can see your Shop page and give you the code.

Regards

Could you provide FTP access also?

Regards

Hello,

.tab-content-inner ol {
    padding-left: 25px;
}

Regards

Hello,

You need to set Custom Link for the element.

Regards

Hello,

Provide temporary FTP access, we will check what can be done to help you.

Regards

Fix for this was added in files of the Core plugin. Please delete this plugin from the site and install it via XStore > Plugins installer. Clear all cache and check the Home page then.

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Hello,

I’ve passed the problem to our technicians. Please be patient and do not change access.

Regards

Hello,

Thanks for using XStore.
Have you cleared cache after the update? I’ve checked your site and do not see any problem with the all departments menu.
Describe in more detail what exactly is wrong. Provide screenshots and temporary wp-admin access.

Regards

Hello,

Please try solution from this topic – https://www.8theme.com/topic/the-package-could-not-be-installed-pclzip_err_bad_format-10-unable-to-find-2/#post-273465

Regards

Hello,

Thanks for the video.
Add the next code in Theme Options > Theme Custom CSS > Custom CSS for desctop:

.secondary-menu-wrapper .menu > .item-design-mega-menu .nav-sublist-dropdown {
    top: auto;
}

Regards

Hello,

GTMetrix changed its testing system, and all the sites that had A, B scores get C, E or F. Try to test your site here – https://tools.pingdom.com/
Every additional element on the page increases the dom structure. To reduce it remove the elements, there is no other way, unfortunately (for example limit the number of products in the slider, or remove some elements etc).
Also, read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Regards

Hello,

Thanks for letting us know.
As we can see, you activated the Massive Addons plugin, and columns are fine now.

Regards

Hello,

Thanks for contacting us.
4.7.2 version will be available on this page soon – https://www.8theme.com/downloads/
Meanwhile, you can download the archive from here – https://dropmefiles.com/2n2Hj

Regards

Hello,

You are using Germanized plugin, this plugin doesn’t come bundled with our theme, but we added “Compatibility of built-in WooCommerce Email Builder with WooCommerce Germanized plugin Email types” in the latest update by request from one of our customers – https://xstore.8theme.com/update-history/ It means that you need to update the theme and Core plugin. If you are worried about the update, create a staging site (full copy of the existing one), can do updates there first. If everything is ok then you’ll be able to update the production site.
As was mentioned, by default there is no possibility to show the delivery time. If you are using an additional plugin that can show that time, follow this reply – http://prntscr.com/12comz8 If this doesn’t work, contact the support of your plugin first.
If after all these steps any assistance from our side will be needed, let us know, and we will check what can be done to help you. Please note, that our technicians team will be available after the weekend only.

Regards