Replies by Rose Tyler | 8theme forum

Forum Replies Created

Viewing 30 posts - 32,881 through 32,910 (of 68,187 total)

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Rose Tyler

Support staff

July 25, 2021 at 07:19

Hello,

You’re welcome!

Regards

#295812 Copied In reply to: Problem with Facebook login or reg again

Rose Tyler

Support staff

July 25, 2021 at 07:18

Hello,

Sorry for the delay in answering.
Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that.

Regards

#295811 Copied In reply to: why are my tickets ignored?

Rose Tyler

Support staff

July 25, 2021 at 07:18

Hello,

Do you use the latest version of our theme (8.0.2)?
Do you have this problem when a default theme is activated on your site?

Regards

#295810 Copied In reply to: 404 page after payment test
Rose Tyler

Support staff

July 25, 2021 at 07:16
Hello,

Add the next code in Theme Options > Theme custom CSS:

.dokan-alert,.dokan-alert-success,.dokan-error,.dokan-info,.mc4wp-alert,.woocommerce-error,.woocommerce-info,.woocommerce-message,.woocommerce-order-overview-wrapper~p { background: #86cabf; }

Regards
#295809 Copied In reply to: messages with same colour
Rose Tyler

Support staff

July 25, 2021 at 07:12

Hello,

Sorry for the delay in answering.
Please provide temporary wp-admin access.

Regards

#295808 Copied In reply to: same button style

Rose Tyler

Support staff

July 25, 2021 at 07:09

Hello,

Please update the theme to 8.0.2 and Core plugin to 4.0.2 https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/ , then go to Theme Options > General > Enable Old Widgets Panel. Clear cache and check widgets then. Let us know.

Regards

#295806 Copied In reply to: Widgets no working

Rose Tyler

Support staff

July 25, 2021 at 07:07

Hello,

Could you provide temporary wp-admin access?

Regards

#295805 Copied In reply to: Brand & Gategory description

Rose Tyler

Support staff

July 25, 2021 at 07:05

Hello,

It takes the color of the header, for example, Theme Options > Header builder > Top header > WCAG Color

Regards

#295804 Copied In reply to: Main menu default color

Rose Tyler

Support staff

July 25, 2021 at 07:03

Hello,

Here is what I can see in the browser console on your Contact us page –https://gyazo.com/2533180328213a28a911a5efa4722581 Google map is a paid service, so you must enable billing https://console.cloud.google.com/project/_/billing/enable https://developers.google.com/maps/gmp-get-started

Regards

#295802 Copied In reply to: This page can’t load Google Maps correctly.

Rose Tyler

Support staff

July 25, 2021 at 07:01

Hello Matilda Pang,

Here is what I can see on your site – https://gyazo.com/4d84a7a536a382ec89ab0650dacff68b Have you sorted it out? Try to add/remove a product from the Cart, clear cache.

Regards

#295801 Copied In reply to: Edit Free Shipping Message on Cart

Rose Tyler

Support staff

July 25, 2021 at 06:58

Hello,

Thanks for contacting us. Please read this topic and follow the instructions https://www.8theme.com/topic/the-package-could-not-be-installed-pclzip_err_bad_format-10-unable-to-find-2/#post-273465

Regards

#295799 Copied In reply to: Updating failed The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10)

Rose Tyler

Support staff

July 25, 2021 at 06:56

Hello,

Thanks for contacting us.
1) Activation for the plugin is not requested. Read more – https://www.8theme.com/topic/all-plug-in-are-seems-to-be-free-not-premium-how-to-update-license/
2) Please watch this video – https://youtu.be/4n1re0jKorc
We can help you with the import. Please provide URL and temporary wp-admin access. Let us know what demo version do you want to get.

Regards

#295798 Copied In reply to: I installed Slider revolution but not activated and also demo’s not importing

Rose Tyler

Support staff

July 25, 2021 at 06:46

Hello,

Theme Options > General > Enable Old Widgets Panel. Clear cache and check widgets then

Regards

#295796 Copied In reply to: Widget Error

Rose Tyler

Support staff

July 25, 2021 at 06:42

Hello,

Thanks for using our theme. Try to activate it now.

Regards

#295795 Copied In reply to: My purchase code is used more than 15 times Fix Issue Please

Rose Tyler

Support staff

July 25, 2021 at 06:42

Hello,

Thanks for using our theme. Try to activate it now.

Regards

#295794 Copied In reply to: Theme Registration issue

Rose Tyler

Support staff

July 25, 2021 at 06:40

Hello,

Please read this topic – https://www.8theme.com/topic/category-page-banner/

Regards

#295792 Copied In reply to: banner on category pages

Rose Tyler

Support staff

July 10, 2021 at 16:04

Hello,

Go to Loco translate > Plugins > XStore Core > New language > Choose a language + Choose a location – System
https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Regards

#293733 Copied In reply to: Where can i find the XStore Core plugin of translation

Rose Tyler

Support staff

July 10, 2021 at 14:51

Hello,

Go to Theme Options > WooCommerce > Single product builder > enable Sticky for the first section only > select https://gyazo.com/8b454d1921fadcc92a8934e9c0803212

Regards

#293730 Copied In reply to: Single Product Page

Rose Tyler

Support staff

July 10, 2021 at 12:54

Hello,

1/ Edit a page/block using Elementor > scroll to the bottom > click on X to open Studio https://gyazo.com/53ddaabf3edc46a7a860d5d3500ff4d0 > hover over the desired block and click on Insert
2/ Clear cache of your mobile browser and check the language then.
3/ What exactly do you want to change on the Shop page? By default Shop page is archive page for products and layout of it can be changed via Theme Options > WooCommerce.
If you want to edit this page using Elementoe Pro, contact authors of the plugin first.
4/ Check translation of XStore Core plugin.
Open up new topics for new questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/ Do not mix a few questions at once, it will speed up answering.

Regards

#293729 Copied In reply to: How can i import single Static Blocks in my WordPress

Rose Tyler

Support staff

July 10, 2021 at 12:34

Go to Loco translate > Themes > XStore > your language > find string and add translation > Save > clear cache and check, here is an example – https://gyazo.com/e0ebc5c7adef4303682c4d38221520d2 > https://gyazo.com/9f8f4c5894527f8efe58e9857fd1ce81 Do this for all untransalted strings.

Regards

#293728 Copied In reply to: Many untranslated Woocommerce texts

Rose Tyler

Support staff

July 10, 2021 at 12:15

Hello,

We can’t log in – https://gyazo.com/719f93ed039d63e9db8c80df314730e0 Please check. Provide temporary FTP access also. If you don’t know what the FTP is then you need to contact your hosting provider. Hosting support knows

Regards

#293726 Copied In reply to: Variation Swatches

Rose Tyler

Support staff

July 10, 2021 at 12:03

Hello,

Synchronize translation https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ , then try to find mentioned strings in WC, XStore theme , and Core translations.

Regards

#293725 Copied In reply to: Many untranslated Woocommerce texts

Rose Tyler

Support staff

July 10, 2021 at 10:16

Hello,

Clear cache and check now.

Regards

#293712 Copied In reply to: Single Product Page

Rose Tyler

Support staff

July 10, 2021 at 09:08

Hello,

Provide temporary wp-admin access, so we can take a closer look.

Regards

#293705 Copied In reply to: FOLLOW @ INSTAGRAM Error: There is no media to show
Rose Tyler

Support staff

July 10, 2021 at 09:06
Hello,

1/ Please follow this video https://gyazo.com/08c7207ff6f7e87cef2f759bc38f9e46
2/

@media only screen and (max-width: 480px) { .posts-slider article .wp-picture, .posts-slider .slide-view-horizontal .grid-post-body { width: 100% !important; } }

3/ https://gyazo.com/ac80a7069e3d0e597eec9cac3d702e5f Clear cache and check the Footer now.

Regards
#293704 Copied In reply to: Homepage is not mobile friendly
Rose Tyler

Support staff

July 10, 2021 at 08:08

Hello,

Provide URL of the mentioned page and temporary wp-admin access, so we can take a closer look.

Regards

#293698 Copied In reply to: Show amount of products in-stock on Category list

Rose Tyler

Support staff

July 10, 2021 at 08:02

Hello,

This is known issue of the jetpack plugin https://wordpress.org/support/topic/v9-9-breaks-elementor-carousel-image-widget/ They will fix it in the next update we suppose. Follow the instructions from plugin author.

Regards

#293697 Copied In reply to: Product Image mess up

Rose Tyler

Support staff

July 10, 2021 at 08:02

Hello,

This is known issue of the jetpack plugin https://wordpress.org/support/topic/v9-9-breaks-elementor-carousel-image-widget/ They will fix it in the next update we suppose. Follow the instructions from plugin author.

Regards

#293696 Copied In reply to: revolution slider

Rose Tyler

Support staff

July 10, 2021 at 07:53

Hello,

Thanks for using XStore.
Try to activate the theme now.

Regards

#293693 Copied In reply to: Purchase Block

Rose Tyler

Support staff

July 10, 2021 at 07:52

Hello,

1) There is no such option, for the mobile panel. You can submit a request here – https://www.8theme.com/taskboard/
Edit content of the panel via Theme options > Mobile panel
2) Theme Options > WooCommerce > Single product page > Single product layout > Buy Now Button
3) Theme Options > Header builder > Mobile menu > elements

Regards

#293692 Copied In reply to: How To turn off header promotional text ?
← 1 2 3 … 1,096 1,097 1,098 … 2,271 2,272 2,273 →

32,881–32,910 of 68,187 posts

Viewing 30 posts - 32,881 through 32,910 (of 68,187 total)

← 1 2 3 … 1,096 1,097 1,098 … 2,271 2,272 2,273 →

Forum Replies Created

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