Updating failed The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10)

This topic has 2 replies, 2 voices, and was last updated 2 years, 7 months ago ago by Rose Tyler

  • Avatar: fdfields
    fdfields
    Participant
    July 23, 2021 at 21:30

    Error Message: Updating failed The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature…

    No matter how I try to update the XStore theme, I get the message above.

    Thinking it might be my Coming Soon plugin, I disabled it. I got the same message above.

    Thinking the issue might be Wordfence instead, and keeping the Coming Soon plugin disabled, I disabled Wordfence, as well. I tried again and got the same message above.

    I do not have a caching plugin installed and/or activated, nor is there a caching script running from my server. I tried again and got the same message above.

    I have raised the memory limit to 512M. I tried again and got the same message above.

    I have increased the amount of storage for the site on my hosting from 2GB to 4GB. I tried again and got the same message above.

    I tried updating via Updates. I got the same message above.

    I tried updating via Themes. I got the same message above.

    I manually removed the files from my server and uploaded the files to my server after downloading the theme and unzipping it. I made sure that there was not a folder within a folder after the upload.

    I installed the Envato Market plugin, obtain a personal token, tested the API connection, received a message that “Your OAuth Personal Token has been verified.” Still, when I go to update, I get the message that is at the top of this topic.

    Please help.

    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 25, 2021 at 06:58

    Hello,

    Thanks for contacting us. Please read this topic and follow the instructions https://www.8theme.com/topic/the-package-could-not-be-installed-pclzip_err_bad_format-10-unable-to-find-2/#post-273465

    Regards

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