Replies by Rose Tyler | 8theme forum

Forum Replies Created

Viewing 30 posts - 32,701 through 32,730 (of 68,187 total)

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Rose Tyler

Support staff

July 29, 2021 at 08:11

Hello,

Edit page > [8theme] Layout options > Custom background image https://gyazo.com/4ea3bc4acfbe8135e9ee827512233ba5

Regards

#296637 Copied In reply to: Removed background image from media library and theme, still there

Rose Tyler

Support staff

July 29, 2021 at 07:50

Hello,

Please provide temporary wp-admin and FTP access. We will check it more deeply on your site.

Regards

#296636 Copied In reply to: Social Login not working

Rose Tyler

Support staff

July 29, 2021 at 07:44

Hello,

Thanks for the screenshot.
Slider that was created using Slider revolution and the Promo text element are completely different things, so should not affect each other.
Theme Options > Speed Optimization > change Image Loading Type to Default (temporary solution, you will be able to use the Lazy type after the next update).
Clear cache and check then.

Regards

#296635 Copied In reply to: Shifting promotext causes slider revolution layers to disappear

Rose Tyler

Support staff

July 29, 2021 at 07:35

Hello,

Add a section with 2 columns, the biggest one will contain tabs element, the second one – image/banner/background image and different elements

Regards

#296632 Copied In reply to: Layout Prob

Rose Tyler

Support staff

July 29, 2021 at 07:27

Hello,

Clear cache and check – https://gyazo.com/561679873e70dcd985ca0ef222115cbd

Regards

#296631 Copied In reply to: Sticky header background and text colour not working

Rose Tyler

Support staff

July 29, 2021 at 07:25

Hello,

Appearance > Menus > Settings of menu item > Label https://gyazo.com/11e0a246782dfaae9faa6bb30d3794f3

Have you changed wp-admin access? Enable Elementor for static blocks – https://gyazo.com/729c4d31fd9f7c972dbe85fc6630ecd9 , then watch this video – https://youtu.be/7QluEYxznKs (on the video WPBakery was used to create the content of static blocks, in your case, it is Elementor)

Regards

#296629 Copied In reply to: why images are not showing properly ?

Rose Tyler

Support staff

July 29, 2021 at 07:20

Hello,

Theme Options > Header builder > check settings of Search
If you are using the latest version of WooCommerce, you need to update the theme and Core plugin https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards

#296628 Copied In reply to: SEARCH SETTINGS

Rose Tyler

Support staff

July 29, 2021 at 07:18

Hello,

Thanks for using our theme.
As you can see in the code, there is xstore-core text domain – https://prnt.sc/1hgw9r5 It means this text can be translated using Loco Translate for Core plugin. Go to Loco translate > Plugins > XStore Core > New language > Choose English language + Choose a location – System > change texts

Regards

#296627 Copied In reply to: Translation of the cart name only through the core editor
Rose Tyler

Support staff

July 29, 2021 at 07:15
Hello,

Add the next code in Theme Options > Theme custom CSS > Global custom CSS:

.wpb_revslider_element { margin-bottom: 0px; }

Regards
#296626 Copied In reply to: Slider not going full width of the home page anymore
Rose Tyler

Support staff

July 29, 2021 at 07:11

Hello,

Theme Options > WooCommerce . Single product builder > Tabs > Elements > enable tabs https://gyazo.com/fc4fa701fddb2cde2e18fa898fbb13b1

Regards

#296625 Copied In reply to: How to create static block under a custom tab in each product?

Rose Tyler

Support staff

July 29, 2021 at 07:03

Hello,

Could you provide temporary wp-admin and FTP access?

Regards

#296624 Copied In reply to: another bug after update

Rose Tyler

Support staff

July 29, 2021 at 07:01

Hello,

Thanks for using our theme.
Here are your activations – https://gyazo.com/ac8d3ef0265192c0505b67b683f69cf4
According to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site, localhost but the same project) – https://themeforest.net/licenses/terms/regular
If you want to use our theme for a few projects you need to buy a few licenses.

Regards

#296623 Copied In reply to: I am not able to activate the theme

Rose Tyler

Support staff

July 28, 2021 at 15:42

Hello,

Here is what I can see on your site – https://gyazo.com/b6adb5b66a50fc7aff4683397968a630 Please clear cache and check one more time.

Regards

#296558 Copied In reply to: Main page product button shows Select Option

Rose Tyler

Support staff

July 28, 2021 at 15:40

Use shortcode of the block – https://gyazo.com/8df6fcc3db3d49d292b1218483ab8d86 , for example, [block id=”7266″]

Regards

#296557 Copied In reply to: How to create static block under a custom tab in each product?

Rose Tyler

Support staff

July 28, 2021 at 15:06

Hello,

You’re welcome!

Regards

#296549 Copied In reply to: Cant see nothing wen going to cart (URGENT)

Rose Tyler

Support staff

July 28, 2021 at 14:20

Hello,

We’ve re-named: xstore-child/woocommerce -> xstore-child/woocommerce-old (it means your custom changes in mentioned folder are not appayed now).
Cart and checkout pages work now. Please check.

Regards

#296538 Copied In reply to: Cant see nothing wen going to cart (URGENT)

Rose Tyler

Support staff

July 28, 2021 at 14:15

Hello,

Theme Options > General > Enable Old Widgets Panel. If this doesn’t help, check if you have any errors in the browser console, maybe one of the 3rd party plugins causes the problem.

Regards

#296537 Copied In reply to: Widgets page is not working

Rose Tyler

Support staff

July 28, 2021 at 14:12

Hello,

Thanks for using our theme.
I do not see the problem on your site. Is it solved? Could you provide a screenshot of the problem?

Regards

#296536 Copied In reply to: Shifting promotext causes slider revolution layers to disappear

Rose Tyler

Support staff

July 28, 2021 at 14:09

Hello,

Do you use WPBakery? Try to set https://gyazo.com/d8567a81a5182e37fe70f8083087ee63
If you can’t achieve the desired result using the Banner element, try to set the image as the background for the row.

Regards

#296534 Copied In reply to: replace slider with baner

Rose Tyler

Support staff

July 28, 2021 at 14:06

Hello,

I do not see the problem – https://gyazo.com/76a48ec967a649f5968f9329cfa69241 https://gyazo.com/dcc0bc49a3fe4f78f622111a79b4393c https://gyazo.com/cc99dd24cc9d5463d5421967a56acfbc
Is it solved?

Regards

#296533 Copied In reply to: Strange menu on some pages

Rose Tyler

Support staff

July 28, 2021 at 13:39

I’ve checked this option is disabled.
1/ Update the theme and Core plugin, then clear cache and check the product image then.
2/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check how it works then.

Regards

#296530 Copied In reply to: magnify glass over product image not working

Rose Tyler

Support staff

July 28, 2021 at 13:29

We are waiting for FTP access – https://www.8theme.com/topic/cant-see-nothing-wen-going-to-cart/#post-296512

Regards

#296527 Copied In reply to: Menu button not working in mobile

Rose Tyler

Support staff

July 28, 2021 at 13:27

Hello,

Thanks for using our theme.
Have you checked all the server requirements before the installation https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/ ?
Could you provide temporary wp-admin access?

Regards

#296525 Copied In reply to: Getting multiple error while importing Niche-Market03

Rose Tyler

Support staff

July 28, 2021 at 12:52

Hi,

There is no option to change the text, by default.
But you can try: install Loco Translate plugin > create a translation for XStore to English, find and change the text, Save changes and disable the Loco plugin.

Regards

#296520 Copied In reply to: About blog carousel

Rose Tyler

Support staff

July 28, 2021 at 12:31

Hello,

You can add a global custom tab via Theme Options and an individual one via settings of the product.

Regards

#296513 Copied In reply to: How to create static block under a custom tab in each product?

Rose Tyler

Support staff

July 28, 2021 at 12:28

Hello,

I am not sure who made changes but files were re-written.
I can see wp-admin access, but not FTP. Could you provide them one more time? FTP host, FTP username, FTP password, FTP port

Regards

#296512 Copied In reply to: Cant see nothing wen going to cart (URGENT)

Rose Tyler

Support staff

July 28, 2021 at 12:24

Do you have a server cache or CDN?
Update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
If this doesn’t help, provide temporary FTP access

Regards

#296509 Copied In reply to: Main page product button shows Select Option

Rose Tyler

Support staff

July 28, 2021 at 12:15

Hello,

You’re welcome!

Regards

#296504 Copied In reply to: Changing font of the shopping cart

Rose Tyler

Support staff

July 28, 2021 at 12:15

Hello,

1/ As I can see, you edited cart and checkout files via child theme https://gyazo.com/182573d204f40c5f0e036548b38b8598 Activate parent theme and check how pages works, or provide temporary FTP access, so we can take a closer look. Please note that we are not responsible for your custom changes.
2/ Do not post a few questions via 1 topic, please https://www.8theme.com/topic/menu-button-not-working-in-mobile/#post-296329

Regards

#296503 Copied In reply to: Cant see nothing wen going to cart (URGENT)

Rose Tyler

Support staff

July 28, 2021 at 12:06

Hello,

Theme Options > Header builder > All departments > All Departments Visibility
If this is not what you are looking for, provide an example on your site.

Regards

#296501 Copied In reply to: All Department Sub-Menu: To Start Viewing Linked Item On ‘Hover’
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32,701–32,730 of 68,187 posts

Viewing 30 posts - 32,701 through 32,730 (of 68,187 total)

← 1 2 3 … 1,090 1,091 1,092 … 2,271 2,272 2,273 →

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