I cant see nothing in the cart, i have tested on several browsers, cleaned cookies and cleaned cache on site, here is a printscreen: https://prnt.sc/1gof0ih
Checkout is also not possible, same thing happens, i already cleaned cache in server and tried deactivating plugins, i cannot make any sell at the moment in the shop wich is terrible has we have costumers every hour to buy…
Please help asap Thank you!Site URL: hidden Theme version: 7.6 WooCommerce version: 5.2
Do you have this problem when the parent theme is activated? The problem can be caused by your custom changes in the child theme.
Also, we can see a js error in the browser console that comes from Cookie Notice plugin. Try to temporarily disable the plugin while testings.
I tried disabling cookies plugin and the problem persists: https://prnt.sc/1gz7r5u
I did not made any change at the child theme, only made updates to core and theme, i need to find waht is causing this as soon has possible, i already tried disabling plugins but the problme persists.
I also continue to have the problem in mobile, i cant acess menu, i tap on it and it does not open, tried in several browsers…
We are making no sales since yestarday, it is not good…
This is quite stressful, I would appreciate if you could look into it asap please, we cannot have costumers going to store every hour and not being able to finish the orders…
1/ As I can see, you edited cart and checkout files via child theme https://gyazo.com/182573d204f40c5f0e036548b38b8598 Activate parent theme and check how pages works, or provide temporary FTP access, so we can take a closer look. Please note that we are not responsible for your custom changes.
2/ Do not post a few questions via 1 topic, please https://www.8theme.com/topic/menu-button-not-working-in-mobile/#post-296329
I did not made any costumes changes unless you gave them to me to place in the css, I already provided details for you to check because of the urgency of the issue…
I am not sure who made changes but files were re-written.
I can see wp-admin access, but not FTP. Could you provide them one more time? FTP host, FTP username, FTP password, FTP port
Sory, i send them now, if there was some change at the files it is not possible to replace the changed ones to the originals? I think only the changes made in the CSS are needed.
Thank you for the help with this!
We’ve re-named: xstore-child/woocommerce -> xstore-child/woocommerce-old (it means your custom changes in mentioned folder are not appayed now).
Cart and checkout pages work now. Please check.
I tested both in mobile and desktop, everything seems to be working fine, thank you for the help with this!
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