Page 1090 – 8theme.com

Forum Replies Created

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Rose Tyler

Support staff

July 30, 2021 at 08:58

It is not recommended to edit PHP files via Dashboard, because when something went wrong the Dashboard will be locked and I can’t be fixed without FTP access.
Meanwhile, if your changes in the header, that was done via the child theme, are not important, just re-name the header.php file via FTP and this file will be taken from the parent theme, with no logo duplication.
Did you made changes by yourself or asked a developer? Try to take a new header.php file from the parent theme into the child and made your changes one more time there?

Regards

#296887 Copied In reply to: Duplicate Logo

Rose Tyler

Support staff

July 30, 2021 at 08:48

Enable Elementor for static blocks https://gyazo.com/c44ec88c0bf24793ba441ffb5b5201c6 , then edit the block using Elementor.

Regards

#296884 Copied In reply to: Widget page is blank

Rose Tyler

Support staff

July 30, 2021 at 08:45

Hello,

Please explain the desired result in more detail, maybe provide examples/screenshots.
Also, provide URL and temporary wp-admin access.

Regards

#296882 Copied In reply to: Sold By

Rose Tyler

Support staff

July 30, 2021 at 08:43

Ok. But FTP access doesn’t work still.
As we can see, you edited the header.php file via child theme. With the new theme version, it causes logo duplication. If you need our assistance with this, contact your hosting provider and ask why our support team can’t connect FTP using mentioned credentials – http://i.prntscr.com/V0RQCs_rSCW2XYWm_p3Jtw.png

Regards

#296881 Copied In reply to: Duplicate Logo

Rose Tyler

Support staff

July 30, 2021 at 08:37

Please provide temporary wp-admin and FTP access.

Regards

#296879 Copied In reply to: Color filter sidebar

Rose Tyler

Support staff

July 30, 2021 at 08:35

Could you temporarily disable the 2FA?

Regards

#296877 Copied In reply to: Duplicate Logo

Rose Tyler

Support staff

July 30, 2021 at 08:33

Hello,

Theme Options > Header builder > Moblie menu > Dropdown Opening Action

Regards

#296876 Copied In reply to: Mobile Menu Categories

Rose Tyler

Support staff

July 30, 2021 at 08:32

Provide temporary wp-admin and FTP access, so we can take a closer look.
Did not you activated the theme via XStore > Welcome > Theme Registration?

Regards

#296875 Copied In reply to: Inbuilt mega menu options are not available

Rose Tyler

Support staff

July 30, 2021 at 08:30

Please provide 2FA Code
and check FTP access. Is there a restriction by IP or something else?

Regards

#296872 Copied In reply to: Duplicate Logo

Rose Tyler

Support staff

July 30, 2021 at 08:28

Clear cache and check now.

Regards

#296871 Copied In reply to: Sub menu on mobile not working through static block

Rose Tyler

Support staff

July 30, 2021 at 08:22

Hello,

Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check how it works then. Let us know.

Regards

#296869 Copied In reply to: Problem in store

Rose Tyler

Support staff

July 30, 2021 at 08:19

http://i.prntscr.com/bKFHDvw_RL2aJ6pwHG4pzg.png
http://i.prntscr.com/V0RQCs_rSCW2XYWm_p3Jtw.png
– please check access.

Regards

#296868 Copied In reply to: Duplicate Logo

Rose Tyler

Support staff

July 30, 2021 at 07:44

Hello,

Could you provide temporary FTP access?

Regards

#296865 Copied In reply to: Categories menu in page changed layout

Rose Tyler

Support staff

July 30, 2021 at 07:42

Thanks for wp-admin access, but we need FTP access also – FTP host, FTP username, FTP password, FTP port. If you don’t know what the FTP is then you need to contact your hosting provider. Hosting support knows.

Regards

#296864 Copied In reply to: Menu contents look weird on mobile.

Rose Tyler

Support staff

July 30, 2021 at 07:40

Hello,

Sorry, but your request is a bit unclear to me.
Please describe it in more detail.

Regards

#296863 Copied In reply to: how can show delivery option in the widgets

Rose Tyler

Support staff

July 30, 2021 at 07:35

Hello,

Thanks for wp-admin access. Please check FTP access, we can’t connect – https://gyazo.com/fb5e7a4293569dc83691f2d5da77b47c

Regards

#296862 Copied In reply to: another bug after update

Rose Tyler

Support staff

July 30, 2021 at 07:32

Hello,

Please try – https://gyazo.com/3bdaa29a358c73cf2b8c855816e3cd57

Regards

#296859 Copied In reply to: space above and under the slider in mobile view

Rose Tyler

Support staff

July 30, 2021 at 07:30

Hello,

Please provide temporary wp-admin and FTP access.
Make sure that you did not delete all content from XStore > AMP XStore

Regards

#296858 Copied In reply to: Off amp version

Rose Tyler

Support staff

July 30, 2021 at 07:26

Hello,

Theme Options > Header builder > add Newsletter element into the header content.
here you can find some videos about the header builder – https://www.youtube.com/watch?v=RbdKjQrFnO4&list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG

Regards

#296857 Copied In reply to: How to activate newsletter pop up ?

Rose Tyler

Support staff

July 30, 2021 at 07:25

Hello,

Theme Options > Header builder > Search > Sidebar Position

Regards

#296856 Copied In reply to: how can make a sidebar on the search page?

Rose Tyler

Support staff

July 30, 2021 at 07:24

Hello,

We do not have access to the mentioned file, so we sent the request, please check.
Also, provide temporary wp-admin and FTP access.

Regards

#296855 Copied In reply to: elemntor menu edit is crash

Rose Tyler

Support staff

July 30, 2021 at 07:20

Hello,

Thanks for using our theme.
Did you make changes in files of the child theme?
Provide temporary wp-admin and FTP access.

Regards

#296854 Copied In reply to: Duplicate Logo

Rose Tyler

Support staff

July 30, 2021 at 07:17

Hello,

I would recommend you to contact the support of the WooCommerce plugin.
Here you can read about tax – https://docs.woocommerce.com/document/setting-up-taxes-in-woocommerce/

Regards

#296853 Copied In reply to: cost prices

Rose Tyler

Support staff

July 30, 2021 at 07:15

Hello G,

WooCommerce > Settings > Products > Enable product reviews
If this doesn’t work, provide temporary wp-admin access, so we can take a closer look.

Regards

#296852 Copied In reply to: how to remove product review?

Rose Tyler

Support staff

July 30, 2021 at 07:13

Hello,

You can activate the theme now.

Regards

#296851 Copied In reply to: You have reached activation number limit

Rose Tyler

Support staff

July 30, 2021 at 07:11

Hello,

I can see these 2 links in your header – https://gyazo.com/cf2eb37cdc2b7c08565ac2c449b7b47d Have you sorted it out?

Regards

#296850 Copied In reply to: Change the link of my account

Rose Tyler

Support staff

July 30, 2021 at 07:09

Please provide temporary wp-admin and FTP access, we will check it more deeply.

Regards

#296849 Copied In reply to: Menu contents look weird on mobile.

Rose Tyler

Support staff

July 30, 2021 at 07:07

Hello,

You’re welcome!

Regards

#296848 Copied In reply to: Email builder not showing bank account details

Rose Tyler

Support staff

July 30, 2021 at 07:06

Hello,

You’re welcome!

Regards

#296847 Copied In reply to: How to create static block under a custom tab in each product?

Rose Tyler

Support staff

July 30, 2021 at 07:04

Hello,

Try to activate the theme now.

Regards

#296846 Copied In reply to: You have reached activation number limit.
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Viewing 32,700 results - 32,671 through 32,700 (of 68,231 total)

Viewing 30 posts - 32,671 through 32,700 (of 68,231 total)

← 1 2 3 … 1,089 1,090 1,091 … 2,273 2,274 2,275 →

Forum Replies Created

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